Zendesk2

Ruby client for the Zendesk V2 API using cistern and faraday. Ruby > 2.0 is required

Installation

Add this line to your application's Gemfile:

gem 'zendesk2'

Or install it yourself as:

$ gem install zendesk2

Usage

Mock it!

All support resources have basic mocks. Error conditions and messaging are constantly changing. Please contribute updates or fixes to the mock if you encounter inconsistencies.

Zendesk2.mock!

client = Zendesk2.new(...) # Zendesk2::Mock
client.organizations.create!(name: "foo") # Zendesk2::Organization
client.organizations.create!(name: "foo") # Zendesk2::Error => Name has already been taken

Defaults

Default credentials will be read in from ~/.zendesk2 file in YAML format.

---
:url: https://www.zendesk.com
:username: zendeskedge@example.com
:password: wickedsecurepassword
:token: reallylongrandomstringprovidedbyzendesk

Creating the client

Url is always required. Username and either password or token are always required.

Zendesk2.new(url: "http://support.cloud.engineyard.com", username: "mate", token: "asdfghjkl1qwertyuiop5zxcvbnm3")
=> #<Zendesk2::Real:0x007fd1bae486b0 @url="http://support.cloud.engineyard.com", @username="mate", @token="asdfghjkl1qwertyuiop5zxcvbnm3", …>

Resources

Collections

Currently support resources:

• Audit Events
• Brands
• Categories
• Forums
• Groups
• Memberships
• Organization
• Ticket Audits
• Ticket Fields
• Tickets
• Ticket Forms
• Topic Comments
• Topics
• User Identities
• User Fields
• Users
• Views

Help Center resources:

• Sections
• Articles
• Categories

All collection are accessed like so:

client.users.all
=> <Zendesk2::Users
  count=1779,
  next_page_link="https://dev.zendesk.com/api/v2/users.json?page=2",
  previous_page_link=nil
  [
    <Zendesk2::User
      id=125394183,
      url="https://dev.zendesk.com/api/v2/users/125394183.json",
      ...
    >
  ]

Collections also respond to create and new

client.users.create(email: "ohhai@example.org", name: "lulz")
=> <Zendesk2::User
  id=234020811,
  ...
  url="https://engineyarddev.zendesk.com/api/v2/users/234020811.json",
  ...
  email="ohhai@example.org",
  >

client.users.new(email: "ohhai@example.org")
=> <Zendesk2::User
  id=nil,
  ...
  url=nil,
  ...
  email="ohhai@example.org",
  ...
  >

Paging

Paged collections respond to next_page and previous_page when appropriate. page_size and page can be passed directly to the collection to control size and index.

page = client.users.all("per_page" => 1, "page" => 4)
=> <Zendesk2::Users
  count=1780,
  next_page_link="https://dev.zendesk.com/api/v2/users.json?page=5&per_page=1",
  previous_page_link="https://dev.zendesk.com/api/v2/users.json?page=3&per_page=1"
  [
    <Zendesk2::User
      id=217761652,
      url="https://dev.zendesk.com/api/v2/users/217761652.json",
      external_id=nil,
      name="Guy Dude",
      ...
    >
  ]

page.next_page
=> <Zendesk2::Users
  count=1780,
  next_page_link="https://dev.zendesk.com/api/v2/users.json?page=6&per_page=1",
  previous_page_link="https://dev.zendesk.com/api/v2/users.json?page=4&per_page=1"
  [
    <Zendesk2::User
      id=217761742,
      url="https://dev.zendesk.com/api/v2/users/217761742.json",
      ...
      name="epitaphical osteofibrous",
      ...
    >
  ]

page.previous_page
=> <Zendesk2::Users
  count=1780,
  next_page_link="https://dev.zendesk.com/api/v2/users.json?page=5&per_page=1",
  previous_page_link="https://dev.zendesk.com/api/v2/users.json?page=3&per_page=1"
  [
    <Zendesk2::User
      id=217761652,
      url="https://dev.zendesk.com/api/v2/users/217761652.json",
      ...
      name="Guy Dude",
      ...
    >
  ]

Models

All models respond to destroy and save if applicable. save performs a 'create' operation if there is no identity provided or an 'update' if there is an identity.

Zendesk2::Ticket.new.save        # performs a create
Zendesk2::Ticket.new(id: 1).save # performs an update

Attributes can be enumerated by the attributes method.

Testing

Running

$ bundle exec rspec

Testing Live

Run against a real Zendesk installation by setting MOCK_ZENDESK=false

$ MOCK_ZENDESK=false bundle exec rspec

Credentials are sourced from your ~/.zendesk2 file

Raw responses and requests can be echoed to STDOUT by adding VERBOSE=true

$ VERBOSE=true bundle exec rspec

Releasing

$ gem install gem-release
$ gem bump -trv (major|minor|patch)

Contributing

1. Fork it
2. Create your feature branch (git checkout -b my-new-feature)
3. Commit your changes (git commit -am 'Added some feature')
4. Push to the branch (git push origin my-new-feature)
5. Create new Pull Request