Description
Summary
We’ve identified a critical inconsistency in the Microsoft Teams iOS mobile app:
App search results are incomplete or incorrect, with some apps not appearing at all, even though they are discoverable via search on other platforms (e.g., desktop or web).
This directly impacts discoverability, usability, and trust for both end users and developers.
Details
On the iOS Teams app, searching for certain published apps returns incomplete or empty results.
The same search terms on the desktop or web version of Teams yield the correct and expected results.
This issue affects both organization-specific apps and publicly available store apps.
The problem appears to be specific to iOS, and does not occur on Android (as of testing).
Scope of Impact
Users are unable to find and install certain apps via iOS.
Developers and admins report that approved, allowed, and available apps are effectively undiscoverable on iOS due to faulty search behavior.
This undermines deployment strategies, especially in mobile-first organizations or scenarios where Teams is primarily used on iPhones/iPads.
Expected Behavior
App search on iOS must return the same results as on other Teams clients (desktop, web, Android).
If an app is allowed, available, and indexed, it must appear in search results consistently across all platforms.
Search indexing and visibility logic must be unified and reliable.
Impact and Urgency
This issue:
- Creates confusion and frustration for users and IT admins.
- Blocks intended app adoption and rollout.
- Leads to incorrect assumptions that apps are unavailable or not supported.
- Undermines the credibility of Teams as a cross-platform experience.
🚨 This requires urgent investigation and resolution.
Inconsistent search behavior is a core UX and platform issue.
Please triage with priority.