GitHub Support does not respond even after 2 months

[Beo-Coder]

I contacted GitHub support over 2 months ago and still haven't heard back. I have asked several times if there is any news etc. about my case but never received an answer.
Since this is a problem that only GitHub can help me with, I have to rely on their support.

Is it normal that this takes so long?
I have never had contact with the support of GitHub before and therefore have no experience with it.

[samus-aran]

Hi @Beo-Coder 👋

We're sorry to hear of your frustration. We are seeing a higher volume of student developer pack inquiries coming through. We are working our way through addressing these as fast as possible.

I can share that your request has been passed onto the GitHub Education team and the internal team will investigate the School details, but I am afraid I do not have a timeline to share for when you can expect this to happen. When I have an update I will either update here in the through or through your tickets.

[Beo-Coder]

Thanks for info.
I was afraid that my ticket has gone down.
But thanks for the quick reply

[chrisstef]

I am disappointed. It's been 1 month after my account was flagged as spam, for no obvious reason, and this has already costed me 2 job applications where I couldn't showcase my codebase and give access to a 3rd party app required for the application process. Github support hasn't reached out to me yet.