Passionate early-career data and machine learning engineer transitioning from senior leadership in education technology and customer service operations. Overcame severe psychological trauma and a period of homelessness, driving deep resilience and a committed pivot to a career aligned with my neurodiverse identity (autistic, bipolar, OCD, ACHD). My goal is leveraging AI to build impactful, life-saving products that uplift marginalized communities.

• Data Pipeline Automation & Real-Time Monitoring: Designed robust data solutions using Airflow and Spark to optimize operational efficiency and real-time insights.
• AI-Powered Training & Gamification: Engineered innovative ML-based systems that significantly enhanced learning outcomes in customer service environments.
• Accessibility & Inclusive UX/UI: Expert in creating experiences compliant with WCAG 2.1 AA standards, focusing on neurodivergent user needs.

AI/ML & Data Engineering Projects (Self-Directed | 2019–Present)

• Built automated, real-time data pipelines using Airflow and Spark, enhancing operational efficiency by 20%.
• Developed real-time ML model performance dashboards enabling proactive monitoring, significantly reducing downtime.
• Created interactive ML-driven portfolio showcasing dynamic UI/UX (Magic 8 Ball Portfolio).

Customer Service Specialist (Alorica, San Antonio, TX | 2023–2025)

• Engineered AI-enhanced training programs tailored for customer service, increasing operational efficiency by 30%.
• Implemented real-time ML model monitoring solutions, transforming issue resolution to a proactive model.
• Established neurodiversity support initiatives, significantly boosting employee retention and workplace inclusion.

Director of Online Learning (Our Lady of the Lake University, San Antonio, TX | 2016–2018)

• Built in-house online academic programs resulting in 150% enrollment increase through strategic policy reforms.
• Instituted automated verification processes, reducing administrative overhead by 75%.
• Developed SMS-based course delivery (MobileU), greatly enhancing student engagement.

Executive Director, OC Global (Odessa College, Odessa, TX | 2012–2015)

• Launched and scaled OC Global virtual college, achieving 25% enrollment growth and securing $20M community-backed funding.
• Innovated 24/7 live-streaming course delivery, expanding educational accessibility.

• M.S.Ed., Online Teaching & Learning, California State University, East Bay
• Professional Teaching Certificate, San Francisco University
• B.A., Drama, Stanford University

• IBM Data Science Professional Certificate (IBM, August 2025)
• IBM Generative AI Machine Engineer Professional Certificate (IBM, August 2025)
• Google UX Design Professional Certificate (Google, August 2025)
• AI/ML Professional Certificate (Analytics Vidya, September 2025)

• Data Engineering: Airflow, Apache Spark, real-time analytics
• Machine Learning Ops (MLOps): TensorFlow, model monitoring
• Cloud Infrastructure: Terraform, Docker, CI/CD
• Accessibility & Inclusive Design: WCAG 2.1 AA, Figma prototyping

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