Skip to content
This repository was archived by the owner on Mar 26, 2020. It is now read-only.

A ticket app to show extra information about tickets created via the Support SDK

License

Notifications You must be signed in to change notification settings

sostopher/support_sdk_metadata_app

 
 

Folders and files

NameName
Last commit message
Last commit date

Latest commit

 

History

68 Commits
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Repository files navigation

⚠️ Use of this software is subject to important terms and conditions as set forth in the License file ⚠️

SDK Metadata App

Description:

The SDK Metadata App is a Zendesk ticket app that allows you to see information relating to a ticket if it was created via the Support SDK.

App location:

  • Ticket sidebar

Features:

The following information is displayed about the end-user and their device in the ticker sidebar:

  • Device name
  • Operating system and version
  • Battery level
  • Device storage
  • Device memory
  • IP address
  • Location
  • Zendesk SDK name and version number

The ticket app will only appear in the ticket sidebar when the ticket was received via the Zendesk Support SDK.

Not all information is available for all operating systems and devices.

Set-up/installation instructions:

Install the app through the Zendesk apps marketplace. As part of the installation you will be able to name the app and set any role restrictions.

Contribution:

  • Pull requests are welcome.
  • Please submit bug reports to this repo as issues. Support is provided on a best endeavours basis only.

Screenshot:

Release Notes:

Version Notes
1.1 Changes accent color to match the New Zendesk branding
1.0 First release

About

A ticket app to show extra information about tickets created via the Support SDK

Resources

License

Stars

Watchers

Forks

Releases

No releases published

Packages

No packages published

Languages

  • JavaScript 59.4%
  • HTML 26.1%
  • CSS 14.5%