Mbed-cli and Windows serial driver does not finish installation for many boards (critical bug) (title updated)

[Navis-Raven]

At the end of installation of mbed-cli, it asks me to connect an arm mbed enabled microcontroller, so I do it with my nRF52-DK board. However after clicking OK, it sais that "no mbed microcontroller found"

[Navis-Raven]

Note that I've used one hour before SEGGER IDE and it updated automatically the nRF52-DK firmware
[Mirrored to Jira]

[cmonr]

How was mbed-cli installed in this instance? Was it with our Windows installer? Which version of Windows?
[Mirrored to Jira]

[Navis-Raven]

Yes it was the windows installer. It asked me to plug the arm mbed enabled microcontroller, and I plugged the nRF52-DK and pressed ok, but it prompted this error message.

My Windows version is Windows 7.

at the end, I installed it one hour ago with pip, and it didn't asked me to plug a microcontroller

[Mirrored to Jira]

[cmonr]

@Navis-Raven That's good to know. I'm going to keep this open for now, since this sounds like an installer issue, and it would be useful to know if this is a Windows 7 only issue otr or not.
[Mirrored to Jira]

[Navis-Raven]

If you succeed into reproducing this issue with Windows 7, so the issue is from the OS. If you can't so the problem come from the hardware configuration: The PC configuration, or the nRF52-DK configuration.

In fact, I think the installer don't have to ask me to plug any mbed microcontroller since it doesn't ask me to do this when installing trough pip. I don't knwo why the windows installer have to asks to plug the arm mbed microcontroller while the pip version don't ? I think the win installer should be reworked in order to not to ask this again, and avoid installation crash.
[Mirrored to Jira]

[theotherjimmy]

@Navis-Raven The windows installer is designed to be a "one stop shop" for all things related to Mbed CLI. This includes drivers. The pip module is just the CLI, without any supporting drivers or similar. It's probably possible to catch the crash.
[Mirrored to Jira]

[Navis-Raven]

I have the same problem when trying to install mbedWinSerial_16466.exe (for CMSIS-DAP debug tool) on a Windows 8.1 for my nRF52-DK cardboard. The installer does not detect my cardboard while it is correctly plugged (I can even programm it)

[Mirrored to Jira]

[Navis-Raven]

I've just tried with STM32 B-L475E-IOT01A (DISCO-L475VG-IOT01A) board, it does not work as well !!!

So the problem is not a problem of a particular OS (same problem is in windows 7 as well as on windows 8.1), nor a problem of dev board (same problem on both of nRF52-DK and B-L475E-IOT01A), and the problem is common on both of "windows serial driver" and "mbed cli". So it's a more general problem and critical bug !

So I will change the title in function of these results.
[Mirrored to Jira]