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</ul></div></nav></div></header><div class="site-inner"><div class="wrap"><h2 class="site-description" itemprop="description">Study material for ISTQB Exam Certification Foundation level, Premium & Free for ISTQB and ASTQB Exam, Certification questions, answers, software testing tutorials and more</h2><div class="content-sidebar-wrap"><main class="content" id="genesis-content"><article class="post-2775 post type-post status-publish format-standard category-istqb-test-manager tag-content-reference-model tag-critical-testing-processes tag-ctp tag-deming-improvement-cycle tag-ideal tag-ideal-model tag-improve-test-process tag-improving-testing-process tag-istqb-advanced-level tag-istqb-advanced-level-exam tag-istqb-advanced-level-test-manager tag-istqb-test-manager-exam tag-process-improvement tag-process-improvement-models tag-process-reference-model tag-qa-manager tag-software-testing tag-software-testing-process-improvement tag-step tag-systematic-test-and-evaluation-process tag-test-manager-certification tag-test-manager-roles-and-responsibilities tag-test-process-improvement tag-testing-maturity-model-integration tag-tmmi tag-tpi-next entry" itemscope itemtype="http://schema.org/CreativeWork"><header class="entry-header"><div class="prev-next-post-links"><div class="ak-previous-post-link" title="Previous Post: Complete guide to defect management for Test / QA Managers"><a href="../complete-guide-to-defect-management-for-test-qa-managers/index.html" rel="prev">« Previous Topic</a></div><div class="ak-next-post-link" title="Next Post: What is the IDEAL model for test process improvement?"><a href="../ideal-model-for-test-process-improvement/index.html" rel="next">Next Topic »</a></div></div><h1 class="entry-title" itemprop="headline">Software Testing Process Improvements for Test / QA Managers</h1>
</header><div class="entry-content" itemprop="text"><div class="at-above-post addthis_tool" data-url="http://tryqa.com/software-testing-process-improvements-for-test-qa-managers/"></div><p>After an organization’s test process is established, it should be subjected to periodic reviews and enhancements. Usually Test Managers / QA Managers have process improvement as one of their goals on which they are evaluated during their appraisals. This article discusses some of the models that are useful in implementing <strong>process improvement in software testing</strong>.<span id="more-2775"></span></p>
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<h3>Table of contents</h3>
<ol>
<li><a href="#test_process_improvement">Test Process Improvement</a></li>
<li><a href="#process_improvement">Process Improvement</a></li>
<li><a href="#types_of_process_improvements">Types of Process Improvements</a></li>
</ol>
<p>Test Managers are responsible for the overall process and must keep up-to-date with latest techniques prevalent in the industry. These techniques are discussed in the article.</p>
<p>This article also discusses the general issues that may crop up in this and suggests some models that may be used.</p>
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<h2><a name="test_process_improvement"></a>Test Process Improvement</h2>
<p>You have learnt till now that testing should be used to enhance software quality as well as the final product. Just as the techniques of process improvement are used in software development, they can also be used to improve the test process.</p>
<p>There are many methods to enhance <a href="../what-is-software-testing/index.html">software testing</a> and the <a href="../what-is-fundamental-test-process-in-software-testing/index.html">testing process</a> itself. They provide the guidelines for improvements as well as areas that need improvement.</p>
<p>Even though the <strong>cost of testing is a significant portion</strong> of overall cost of the project, <strong>focus on testing process</strong> in process improvement models like <a href="../what-is-cmm-capability-maturity-model-what-are-cmm-levels/index.html">CMMI</a> is not proportional. Process improvements in testing can potentially be used to reduce the <a href="../what-is-cost-of-quality-in-software-testing/index.html">cost of quality</a>.</p>
<p>Specific <strong>models for test improvement</strong> have been developed to tackle this issue. Some of them are:</p>
<ul>
<li><a href="../software-testing-process-improvement-models-tmmi-tpi-next-ctp-step/index.html#testing_maturity_model_integration_tmmi">Test Maturity Model integration (TMMi)</a></li>
<li><a href="../software-testing-process-improvement-models-tmmi-tpi-next-ctp-step/index.html#critical_testing_processes_ctp">Critical Testing Processes (CTP)</a></li>
<li><a href="../software-testing-process-improvement-models-tmmi-tpi-next-ctp-step/index.html#test_process_improvement_tpi_next">Test Process Improvement Next (TPI Next)</a></li>
<li><a href="../software-testing-process-improvement-models-tmmi-tpi-next-ctp-step/index.html#systematic_test_and_evaluation_process_step">Systematic Test & Evaluation Process (STEP)</a></li>
</ul>
<p>If these models are used correctly, they can assist in gathering cross-organizational <a href="../how-to-define-track-report-validate-use-metrics-in-software-testing/index.html">test metrics</a> for carrying out standardized comparisons.</p>
<p>The process improvement models have been discussed in subsequent topics to explain how they function and what their scope is. They should not be treated as recommendations for process improvement.</p>
<h2><a name="process_improvement"></a>Process Improvement</h2>
<p>Improvements to processes are essential for both software development and testing processes. If the organization learns from its own mistakes, processes used to develop the product as well the testing process can be improved.</p>
<p>A case in point is the <strong>Deming improvement cycle – plan, do, check, act</strong> – which is used decades after it was first proposed.</p>
<p>An assumption in favor of improving the processes is the conviction that if product development process is improved, overall quality is also improved. If the software quality improves, less resources are required for software maintenance, which can then be used to create better solutions.</p>
<p>Models for process improvement evaluate organization’s capabilities and then propose an improvement framework.</p>
<p>The <strong>first step in process improvement must be evaluation</strong>, which determines organization’s process ability, which provides further motivation for improving the process and ramping up the abilities.</p>
<p>This may also lead to more assessments to evaluate the consequences of improvement measures.</p>
<h2><a name="types_of_process_improvements"></a>Types of Process Improvements</h2>
<p>Using models for process improvement provides a benchmark for improving the testing processes using established practices. There are two types or models for process improvement:</p>
<ol>
<li><strong>Process reference model</strong> – This model measures process maturity to assess organizational capabilities. Based on the assessment, the model provides a process improvement road map.</li>
<li><strong>Content reference model</strong> – This model performs business driven assessments, sometimes measuring against established industry averages. This assessment then provides a process improvement road map.</li>
</ol>
<p>Testing process can be <strong>improved without using these models</strong>. Techniques like <a href="../what-is-retrospective-meeting-or-retrospection-in-agile-project-management/index.html">retrospective review meetings</a>, improving the <a href="../complete-guide-to-defect-management-for-test-qa-managers/index.html">defect management</a> process, better <a href="../what-is-test-implementation-advantages-disadvantage-of-early-implementation/index.html">test implementation</a>, <a href="../what-is-test-execution/index.html">test execution</a> and other analytical methods can be utilized in such cases.</p>
<p>The next topic inspects the <a href="../ideal-model-for-test-process-improvement/index.html">IDEAL model for test process improvement</a>.</p>
<h4>Other popular articles:</h4>
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<tr><td class="menuItem">5. <a href="../what-is-test-implementation-advantages-disadvantage-of-early-implementation/index.html">What is Test Implementation? Advantages & Disadvantage of early implementation</a></td></tr>
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<tr><td class="menuItem">14. <a href="../what-are-the-different-risk-based-testing-rbt-techniques/index.html">What are the different Risk Based Testing (RBT) Techniques?</a></td></tr>
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<tr><td class="menuItem">26. <a href="../complete-guide-to-defect-management-for-test-qa-managers/index.html">Complete guide to defect management for Test / QA Managers</a></td></tr>
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<tr><td class="menuItem">27. <a href="index.html">Software Testing Process Improvements for Test / QA Managers</a></td></tr>
<tr><td class="menuItem">28. <a href="../ideal-model-for-test-process-improvement/index.html">What is the IDEAL model for test process improvement?</a></td></tr>
<tr><td class="menuItem">29. <a href="../software-testing-process-improvement-models-tmmi-tpi-next-ctp-step/index.html">Software testing process improvement models - TMMi, TPI Next, CTP, STEP</a></td></tr>
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<td class="menuHead">Chapter 6: Test Tools and Automation
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<tr><td class="menuItem">32. <a href="../parameters-for-selecting-a-testing-tool/index.html">What are the parameters for selecting a testing tool?</a></td></tr>
<tr><td class="menuItem">33. <a href="../manage-software-testing-tool-lifecycle-and-tool-metrics/index.html">How to manage software testing tool lifecycle and tool metrics?</a></td></tr>
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<td class="menuHead">Chapter 7: People Skills
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<tr><td class="menuItem">34. <a href="../assess-manage-develop-skills-in-testers/index.html">How to assess, manage & develop skills in testers as a Test Manager?</a></td></tr>
<tr><td class="menuItem">35. <a href="../manage-hiring-team-dynamics-as-test-manager/index.html">How to manage hiring & team dynamics as a Test Manager?</a></td></tr>
<tr><td class="menuItem">36. <a href="../manage-testing-team-different-levels-of-independence/index.html">How to manage testing team at different levels of independence?</a></td></tr>
<tr><td class="menuItem">37. <a href="../testing-team-motivation-for-test-qa-managers/index.html">How to motivate software testing team as a Test / QA Manager?</a></td></tr>
<tr><td class="menuItem">38. <a href="../how-to-communicate-effectively-as-a-test-qa-manager/index.html">How to communicate effectively as a Test / QA Manager?</a></td></tr>
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