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Unable to save category with image/thumbnail in production mode #39741

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Cabe-Towers opened this issue Mar 17, 2025 · 3 comments
Open
1 of 5 tasks

Unable to save category with image/thumbnail in production mode #39741

Cabe-Towers opened this issue Mar 17, 2025 · 3 comments
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Issue: needs update Additional information is require, waiting for response Reported on 2.4.7-p4 Indicates original Magento version for the Issue report.

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@Cabe-Towers
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Preconditions and environment

  • Present on fresh 2.4.7-p4 install
  • Issue only present in production mode, not present in developer mode

Steps to reproduce

  1. Enable production mode
  2. Admin -> Catalog -> Categories
  3. Add new subcategory
  4. Name category, upload category image
  5. Click Save

Expected result

Category saves with image

Actual result

Page is left loading forever and never saves

Additional information

After uploading image browser console shows various error messages

Image

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant bot commented Mar 17, 2025

Hi @Cabe-Towers. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


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@engcom-Bravo engcom-Bravo self-assigned this Mar 17, 2025
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m2-assistant bot commented Mar 17, 2025

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
  • 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
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@engcom-Bravo engcom-Bravo added the Reported on 2.4.7-p4 Indicates original Magento version for the Issue report. label Mar 17, 2025
@engcom-Bravo
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engcom-Bravo commented Mar 18, 2025

Hi @Cabe-Towers,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are not able to reproduce the issue.kindly refer the screenshots.

Image Image

Category saves with image.

Kindly recheck the issue in latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

@engcom-Bravo engcom-Bravo added the Issue: needs update Additional information is require, waiting for response label Mar 18, 2025
@github-project-automation github-project-automation bot moved this to Ready for Confirmation in Issue Confirmation and Triage Board Mar 18, 2025
@engcom-Bravo engcom-Bravo moved this from Ready for Confirmation to Needs Update in Issue Confirmation and Triage Board Mar 18, 2025
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Labels
Issue: needs update Additional information is require, waiting for response Reported on 2.4.7-p4 Indicates original Magento version for the Issue report.
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