Thanks for opening this issue. A GitHub docs team member should be by to give feedback soon. In the meantime, please check out the contributing guidelines.

Sorry, site policy docs are under the management of our legal team and we can't make changes. The best I can do is suggest they attempt to clarify, but whether they do it is entirely up to them. I also can't answer your question here, but the support team would be in a better position to give you an answer.

@PersonofInterest I'm sorry if you're having trouble with account recovery. Based on that reply, it sounds like support can't recover a 2FA account without the password, but I certainly don't have more insight than the support team. Unfortunately, again, Legal owns site policy docs, not the docs team. All I can do is tell them that a user found the policy unclear, link to this issue, and suggest they look at updating it. Whether they do is up to them.

@PersonofInterest I talked to my manager, and she suggested opening an issue in site-policy docs. This is the open source repo for site policy and may have contributors more knowledgeable about your specific problem.

@PersonofInterest We ask all contributors to open their own issues when proposing specific updates or improvements to the documentation. When you open your own issue, it ensures that your feedback is directly attributed to you, enabling better follow-up and communication if additional details or clarifications are needed. This maintains transparency and accountability in the collaborative review process.

If you decide to open an issue, please feel free to reference this discussion for context.