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Issue with the Customizable Options grid on the product page in the admin panel #39640

Closed
@OleksandrHr

Description

@OleksandrHr

Preconditions and environment

Steps to reproduce

  1. Go to the product page.
  2. Create a Customizable Option with the drop-down type.
  3. Add new values until both pages are fully populated.
  4. Save the product.
  5. Navigate to the Customizable Options tab.
  6. Add a new value.

Expected result

The interface switches to the third page with the new value.

Actual result

The interface switches to the second page, but the new value is not added—the page remains in a constant loading state.

Screen.Recording.2025-02-19.at.11.32.54.mov

Additional information

Video how to reproduce issue https://drive.google.com/file/d/1oOzDycv2IENbtrcDP7hRHaVyfBDXUas3/view?usp=sharing

File where can be an issue vendor/magento/module-ui/view/base/web/js/dynamic-rows/dynamic-rows.js:: processingAddChild()

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
    Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
    Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
    Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
    Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

Activity

m2-assistant

m2-assistant commented on Feb 19, 2025

@m2-assistant

Hi @OleksandrHr. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.


Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
🕙 You can find the schedule on the Magento Community Calendar page.
📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

self-assigned this
on Feb 19, 2025
m2-assistant

m2-assistant commented on Feb 19, 2025

@m2-assistant

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
    2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
    3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
    4. Verify that the issue is reproducible on 2.4-develop branch
    Details- If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
    5. Add label Issue: Confirmed once verification is complete.
    6. Make sure that automatic system confirms that report has been added to the backlog.
MaximLogic

MaximLogic commented on Feb 19, 2025

@MaximLogic

@magento add to contributors team

m2-assistant

m2-assistant commented on Feb 19, 2025

@m2-assistant

Hi @MaximLogic! 👋
Thank you for joining. Please accept team invitation 👉 here 👈 and add your comment one more time.

Himsoft

Himsoft commented on Feb 19, 2025

@Himsoft
Contributor

@magento add to contributors team

m2-assistant

m2-assistant commented on Feb 19, 2025

@m2-assistant

Hi @Himsoft! 👋
Thank you for joining. Please accept team invitation 👉 here 👈 and add your comment one more time.

engcom-Bravo

engcom-Bravo commented on Feb 20, 2025

@engcom-Bravo
Contributor

Hi @OleksandrHr,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in latest 2.4-develop instance and we are able to reproduce the issue.Kindly refer the attached video.

Screen.Recording.2025-02-20.at.1.45.44.pm.mov

The interface switches to the second page, but the new value is not added—the page remains in a constant loading state.

Hence Confirming the issue.

Thanks.

added
Issue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmed
Reproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branch
Priority: P2A defect with this priority could have functionality issues which are not to expectations.
on Feb 20, 2025
github-jira-sync-bot

github-jira-sync-bot commented on Feb 20, 2025

@github-jira-sync-bot

✅ Jira issue https://jira.corp.adobe.com/browse/AC-14003 is successfully created for this GitHub issue.

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Area: ProductComponent: AdminIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedPriority: P2A defect with this priority could have functionality issues which are not to expectations.Progress: doneReported on 2.4.6-p3Indicates original Magento version for the Issue report.Reproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branch

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    @Himsoft@engcom-Bravo@pavel77718@OleksandrHr@github-jira-sync-bot

    Issue actions

      Issue with the Customizable Options grid on the product page in the admin panel · Issue #39640 · magento/magento2