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Virtual orders still require an address (billing) - no option to make it optional? #39866

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@ioweb-gr

Description

@ioweb-gr

Summary

We have bumped into a case where our customer is selling virtual items only in a rapid-commerce style. The user only needs to fill in minimal information like his email and phone to order the items.

What we've stumbled upon is the inability to disable requesting a full address.

When the order is virtual, correctly the shipping address disappears and becomes optional. However the billing address is still requested to checkout.

How can we solve this issue to make both addresses optional? Is there a way to manage this use-case?

Examples

Think of products with serial numbers. In order to deliver the item, you only need the customers' email or his phone number.

Currently a full address is required to submit the order.

Proposed solution

It would be great if we could have an option in the backend for adjusting whether billing address is optional for virtual orders.

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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