In-store delivery / Pick in store works when not signed in/ pick in store fails when signed in

[echocomm]

Preconditions and environment

• Magento version 2.4-develop
• 1 store
• signed in customer (my test account) 40miles (64km) from store location

Steps to reproduce

-front end add item to cart and and checkout as GUEST
Pick in store>select store (store shows as designed) (This works as intended, problem is when checkout Signed In)

-front end, SIGN IN and add item to cart. Proceed to checkout after signing in. Pick in store>select store>type address or zip in search field. Hitting enter key in search filed after typing address or zip nothing happens, unless you hit back key to start position (If I type one key stroke in search field and enter back button, store will populate.

Expected result

pick in store>select store for signed in customer should work the same as for a guest

Actual result

Store does not populate when signed in unless back key is entered

to start position.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @echocomm. Thank you for your report.
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• For more details, review the Magento Contributor Assistant documentation.
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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-November]

Hello @echocomm ,

Thank you for your report and collaboration.

We attempted to reproduce the issue in our latest version 2.4.8 but were unable to reproduce it. Please find the attached screenshot for reference.

In-Store-SIGN.IN.mov

Steps to Reproduce:

• Visit the storefront (try for as a guest and Logged user as well )
• Add any item to the cart
• Proceed to checkout
• Select "Pick In Store"
• Type an address or zip code in the store locator search field and press Enter
• Store populates correctly and can be selected

We followed these steps and did not encounter any issues. Could you please recheck in the latest version of Magento and let us know if we are missing any steps to reproduce this issue?

Therefore, we are marking this ticket as "Issue: Needs Update".

Thank you!

[echocomm]

Hello, My magento version is 2.4.8 and still have the same issue where the store pick up only populates in guest mode, or if you backspace in the search field when a customer is signed in. Thanks for trying.

…

On Wed, May 7, 2025 at 10:17 AM Anusha Thatishetty ***@***.***> wrote: *engcom-November* left a comment (magento/magento2#39883) <#39883 (comment)> Hello @echocomm <https://github.com/echocomm> , Thank you for your report and collaboration. We attempted to reproduce the issue in our latest version 2.4.8 but were unable to reproduce it. Please find the attached screenshot for reference. https://github.com/user-attachments/assets/ba1e4fd0-5d22-4797-bd88-bd2acf60d8cc Steps to Reproduce: - Visit the storefront (try for as a guest and Logged user as well ) - Add any item to the cart - Proceed to checkout - Select "Pick In Store" - Type an address or zip code in the store locator search field and press Enter - Store populates correctly and can be selected We followed these steps and did not encounter any issues. Could you please recheck in the latest version of Magento and let us know if we are missing any steps to reproduce this issue? Therefore, we are marking this ticket as "Issue: Needs Update". Thank you! — Reply to this email directly, view it on GitHub <#39883 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BSBW573YF5645HP7ZKCNXFL25IIXRAVCNFSM6AAAAAB4IJ2JICVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQNJYG43TCNBZGU> . You are receiving this because you were mentioned.Message ID: ***@***.***>

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[engcom-November]

Hello @echocomm ,

To assist further, could you please share additional details about your setup, such as:

Operating System and version

MySQL version

PHP version

Web server (e.g., Apache, Nginx) and version

Any other relevant configurations or customizations

This information will help us better understand and find the root cause of the issue.

Thank you!

[echocomm]

PHP version 8.2.18 Apache Version 2.4.59 MySQL Version 5.7.23-23 Architecture x86_64 Operating System linux

…

On Thu, May 8, 2025 at 3:15 AM Anusha Thatishetty ***@***.***> wrote: *engcom-November* left a comment (magento/magento2#39883) <#39883 (comment)> Hello @echocomm <https://github.com/echocomm> , To assist further, could you please share additional details about your setup, such as: Operating System and version MySQL version PHP version Web server (e.g., Apache, Nginx) and version Any other relevant configurations or customizations This information will help us better understand and find the root cause of the issue. Thank you! — Reply to this email directly, view it on GitHub <#39883 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BSBW572MHMVOMQSVPVY5VO325MABVAVCNFSM6AAAAAB4IJ2JICVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQNRSGAZDIMBUGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

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[engcom-November]

Hello @echocomm ,

Thank you for your report and collaboration.

We attempted to reproduce the issue in the latest 2.4-develop and 2.4.8 instance. We are able to reproduce the issue in 2.4 develop but not in the 2.4.8. But we are making this issue as confimred because it's reproducable in 2.4 develop version for both Guest and the Logged user as well. Please refer to the attached screenshot for details.

Note: This issue is occurring for both the users (Guest and Logged In)

IN.STORE.DELIVERY.LOGGED.IN.USER.mp4

Steps to Reproduce:

• Visit the storefront (try for as a guest and Logged user as well )
• Add any item to the cart
• Proceed to checkout
• Select "Pick In Store"
• Type an address or zip code in the store locator search field and press Enter
• Store populates correctly and can be selected

We followed the preconditions and steps as provided and encountered the issue.

Therefore, we are marking this ticket as "Issue: Confirmed."

Thank you!

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-14648 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.