Closed
Description
Preconditions and environment
- Magento version 2.4.7
Steps to reproduce
- Try to update status from admin order page view
Expected result
Status updated
Actual result
Status not updated
Additional information
I don't understand this change introduced in 2.4.7 :
#36562
private function getOrderStatus(string $orderStatus, string $historyStatus): string
{
return ($orderStatus === Order::STATE_PROCESSING || $orderStatus === Order::STATUS_FRAUD) ? $historyStatus
: $orderStatus;
}
Why would we be able to change status only if current status is processing or fraud ? (Also, Order::STATE_PROCESSING instead of Order::STATUS_PROCESSING )
If I understand correctly the issue #36562, the fix should be something like this instead :
private function getOrderStatus(OrderInterface $order, string $historyStatus): string
{
$statuses = $this->orderConfig->getStateStatuses($order->getState());
if (!in_array($status, array_keys($statuses))) {
return $order->getStatus();
}
return $historyStatus;
}
Or am I missing something ?
Release note
No response
Triage and priority
- Severity: S0 - Affects critical data or functionality and leaves users without workaround.Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.
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m2-assistant commentedon Apr 25, 2024
Hi @Nuranto. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:
@magento give me 2.4-develop instance- upcoming 2.4.x release@magento I am working on thisJoin Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
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m2-assistant commentedon Apr 25, 2024
Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇
Area: XXXXXlabel to the ticket, indicating the functional areas it may be related to.2.4-developbranchDetails
- Add the comment@magento give me 2.4-develop instanceto deploy test instance on Magento infrastructure.- If the issue is reproducible on
2.4-developbranch, please, add the labelReproduced on 2.4.x.- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
Issue: Confirmedonce verification is complete.[-]Order status update[/-][+][Issue] Cannot update Order status in 2.4.7[/+]m2-assistant commentedon Apr 25, 2024
Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇
Area: XXXXXlabel to the ticket, indicating the functional areas it may be related to.2.4-developbranchDetails
- Add the comment@magento give me 2.4-develop instanceto deploy test instance on Magento infrastructure.- If the issue is reproducible on
2.4-developbranch, please, add the labelReproduced on 2.4.x.- If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
engcom-Dash commentedon Apr 25, 2024
@magento give me 2.4-develop instance
magento#38659 - Fix order status update
magento-deployment-service commentedon Apr 25, 2024
Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.
magento-deployment-service commentedon Apr 25, 2024
Hi @engcom-Dash, here is your Magento Instance: https://fe74e6b08484c0858eb929e57e74a885.instances-prod.magento-community.engineering
Admin access: https://fe74e6b08484c0858eb929e57e74a885.instances-prod.magento-community.engineering/admin_f188
Login: 64dd48de
Password: 68a200a92f49
65 remaining items
YiffyToys commentedon Sep 13, 2024
No milestone = release set?
hostep commentedon Sep 13, 2024
Source: #38917 (comment)
guilhermemap commentedon Sep 23, 2024
same issue here on 2.4.7-p2
engcom-Delta commentedon Dec 2, 2024
Hi @Nuranto @guilhermemap,
Thanks for reporting and collaboration.
We have re-verified the issue in Latest 2.4-develop instance , but we are unable to reproduce the issue. Kindly refer the screenshots.
Steps to reproduce
Able.to.update.order.status.1.mp4
Can you please re-verify and confirm if you are still facing the issue.
Thanks.
guilhermemap commentedon Dec 18, 2024
We are still with the same issue in the 2.4.7-p2 version, via the admin page we can only change from the default processing status (processing state) once to a custom state. After this we can't change to another status in the same state, not even the default one. Also, in the complete state we can't change the status at all.
Our current solution is to use the rest api (POST in the /orders/ endpoint with entity: {entity_id, state, status}, the /orders//comments endpoint does not work to change the status in this situation).
engcom-Delta commentedon Dec 23, 2024
Hi @guilhermemap ,
Thanks for reporting and collaboration.
We have re-verified the issue in 2.4.7-p3 and 2.4.8-beta1 instance. Issue is only reproducible in 2.4.7 instance and fixed in latest versions.
Can you please reverify in latest 2.4 develop or 2.4.8-beta 1 instance.
Related commits: https://github.com/search?q=repo%3Amagento%2Fmagento2+ACP2E-3178&type=commits
Thanks.
vbidou commentedon Mar 26, 2025
We can witness that the issue is still there in v2.4.7-p3
It applies also to Order STATE "Complete"
Waiting for 2.4.8 release, hoping that it will be fully resolved.
Status updates are a vital component of eCommerce experience.
engcom-Delta commentedon Mar 28, 2025
Hi @vbidou ,
Thanks for reporting and collaboration.
We have re-verified the issue in 2.4.7-p3 and 2.4 develop instance. Issue is only reproducible in 2.4.7 instance and fixed in latest versions.
Can you please reverify in latest 2.4 develop.
completestatus.mp4
Thanks.
Fixed magento#38659
Fix magento#38659