No such entity with cartId =

[harleeniweb]

Preconditions and environment

• Magento version : 2.4.8
• php version: 8.3

Steps to reproduce

Create a customer associated to company in the admin and do Login as customer

It login the customer but also get a warning message "No such entity with cartId =xxxx"

Same issue happens with the retail customer

Expected result

It should log in the customer and create a quote in the database, assigning it to the customer with the correct customer ID, email, and other details.

Actual result

In the quote table, a new quote is created without any customer details, and customer_is_guest is set to 0. It appears the quote is being generated but not properly assigned to the customer. Then, when a product is added to the cart, another quote is created.

The same issue occurs with retail customers, and occasionally results in the error:
"No such entity with cartId =", causing the login process to fail.

Additional information

It started happening after applying patch 2.4.6-p9 and can still be replicated on 2.4.8

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @harleeniweb. Thank you for your report.
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• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[harleeniweb]

@engcom-Bravo Any update on this please ?

[engcom-November]

Hello @harleeniweb ,

Thank you for your report and collaboration.

We attempted to reproduce the issue in the latest 2.4-develop instances. We are able to reproduce the issue. Please refer to the attached video recording for details.

39906.mov

Steps to Reproduce:

• Go to Admin > Customers > All Customers
• Create a new customer and associate them with a company (or use a retail customer).
• Save and click "Login as Customer".
• Customer is logged into frontend.
• A warning appears: No such entity with cartId = xxxx

We followed the preconditions and steps as provided and encountered the issue. Therefore, we are marking this ticket as "Issue: Confirmed."

Thank you!

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.