Products Not Sync To Meta

[CalzaFino]

Preconditions (*)

1. Magento 2.4.7-p3
2. Meta 1.4.1
3. Previous Meta Versons had the same issue

Steps to reproduce (*)

1. Connect your shop to Facebook and Instagram In Magento Admin
2. Select Shop and ads or Ads Only
3. Connection screen looks fine without errors

Expected result (*)

1. Facebook_Products File is generated in /export folder
2. Products start showing in Meta

Actual result (*)

1. facebook_prodcuts.csv.gz is generated but keeps growing out of control until connection is deleted in Magento Admin.
2. No products are sent to Meta

I "Run" the generated error log in ChatGPT andI got this results:

1.- Type Mismatch Error (saveIsOnsiteEligible)
Error:
Meta\BusinessExtension\Model\MBEInstalls::saveIsOnsiteEligible(): Argument #2 ($storeId) must be of type int, string given
Cause:
It looks like the function saveIsOnsiteEligible() expects an integer (int) for the $storeId, but it's receiving a string ('3' instead of 3).
This suggests a data type inconsistency in the Meta Business Extension module.
Possible Fix:
Modify the code in the extension (if you have access):
Check the file:
/srv/public_html/vendor/meta/module-business-extension/Model/MBEInstalls.php
Locate line 154 where saveIsOnsiteEligible(false, '3') is being called.
Convert the store ID to an integer:
saveIsOnsiteEligible(false, (int)$storeId);

If this is a default Magento extension from Meta, they need to fix the type issue in their extension.
You can check for an updated version of the module (meta/module-business-extension).
2.
3. Facebook Product Feed Sync FailureError:
Client error: GET https://graph.facebook.com/product_feeds?access_token=...
resulted in a 400 Bad Request response:
{"error":{"message":"Unsupported get request. Object with ID 'product_feeds' does not exist...
Cause:
The request to fetch product_feeds from Facebook's API failed.
This usually happens when:
The Catalog ID is missing or invalid.
The Access Token used in the request is expired or incorrect.
The Facebook Business Extension configuration is broken.
Possible Fix:
Check Your Facebook Catalog in Meta Commerce Manager
Go to Facebook Commerce Manager: https://business.facebook.com/commerce.
Ensure that your catalog exists and that your store (store_id: 3) is properly linked.
Refresh the Facebook Token
In Magento Admin Panel:
Navigate to Stores > Configuration > Facebook Business Extension.
Try reconnecting your Facebook account.
Generate a new access token.
Manually Assign a Valid Catalog ID

In Magento database (core_config_data table):

SELECT * FROM core_config_data WHERE path LIKE '%facebook%';
If the catalog_id is missing or incorrect, update it.
Check Module Version and Update

Your current Meta Business Extension version is 1.4.1.
If there's a newer version, update it using:

Final Steps
First, fix the type mismatch issue in the extension code.
Then, refresh your Facebook access token and verify that your catalog is correctly linked.
If issues persist, contact Meta Support and report the missing product_feeds object.

[rpanush]

Hi @CalzaFino We acknowledge your issue and will look into it! Thanks for submitting.

[pradeepkanaka]

@CalzaFino We will be addressing the issue Meta\BusinessExtension\Model\MBEInstalls::saveIsOnsiteEligible(): Argument https://github.com/magento/meta-for-magento2/issues/2 ($storeId) must be of type int, string given and will provide the fix in the next version.

[Ahmedreda122]

@CalzaFino We will be addressing the issue Meta\BusinessExtension\Model\MBEInstalls::saveIsOnsiteEligible(): Argument https://github.com/magento/meta-for-magento2/issues/2 ($storeId) must be of type int, string given and will provide the fix in the next version.

Could you tell me when will the next version be released?

[rpanush]

@CalzaFino @Ahmedreda122 We will discuss internally and let you all know as soon as we can. Thank you for your patience.

[CalzaFino]

Any update on this? I have not been able to run any ads for a couple of months now, and it is affecting my sales. I did try downgrading to Version 1.4.0, but I have the same issue. Can you please at least tell me what is the latest version free of this bug?

[pradeepkanaka]

@CalzaFino We have created a patch file for you. Please upgrade to the latest version of Meta (1.4.1) and apply this patch

meta-fix-type-cast-issue.patch

After applying the patch, please register to your Facebook account by navigating to Admin > Facebook and Instagram > Overview

If you see any other issues, please let us know

[CalzaFino]

Thank you for the provided patch, the Type Mismatch error was fixed, but unfortunately the main issue preventing full products Sync was not fixed by this patch. I did try before a similar fix with the same results.

What’s Still Broken
Product Sync Not Working Correctly
→ Only new or recently edited products sync. Products added or edited after the last sync attempt are the only ones sent to Meta.
→ Older products are completely ignored.
→ The export file in var/export/ keeps growing non-stop and never gets cleared unless the module is disabled.

⚠️ Suggestion
It feels like the current module is doing too much at once (feeds, pixels, cron jobs, Graph API calls, etc.) and becomes unstable in many setups.

Could you consider creating a lighter version of the module, focused only on generating a valid product feed (JSON or CSV), even if we have to trigger it manually and upload it ourselves to Meta?

That would be very helpful for stores that just want to sync products and don’t need all the advanced automation features yet.

[pradeepkanaka]

@CalzaFino Thanks for the update. We will share your suggestion to the core team.

Could you please provide us with more information about the following to resolve your issue?

• Is the store is multi-website/multi-store?
• What is the number of products you have in your store?
• Is there any Custom Attribute Mapping mapping done? [Admin > Facebook and Instagram > Configuration > Catalog Configuration > Custom Attribute Mapping]
• Do you see any exceptions on the logs?
• Could you please let us know how much time you have waited for the csv file to generate?
• What was the size of the generated CSV file?

[pradeepkanaka]

@CalzaFino Sorry for the inconvenience, could you please apply another patch attached below and see if your issue is fixed?

meta-fix-infinite-loop-while-generating-csv.patch

[pradeepkanaka]

@CalzaFino Have you tested the product sync by applying the patch?

[pradeepkanaka]

@CalzaFino Have you applied the patch and tested it? Have you encountered any other problems?

[CalzaFino]

@pradeepkanaka Sorry, I was busy migrating my store to another server. Thank you the patch, it does work fixing the infinite loop and now the generated GZ File for 4,037 products stops at 1,971,205.
The products are showing now in Meta, but still I am not able to use them in my Ads. I get an error:

Your ad is incomplete. Please check to make sure you've added all the required creative assets, completed the required fields and selected a Page to represent your business. (#1443048)

Products images are not loaded into the previews, but I haven't had a chance to investigate deeper into this. I do have a couple of Custom Attribute Mapping in my Magento Admin Catalog Configuration for Meta

[pradeepkanaka]

@CalzaFino Thanks for your feedback.

Could you please let us know where you are seeing the below error? Would it be possible to add a screenshot?

Your ad is incomplete. Please check to make sure you've added all the required creative assets, completed the required fields and selected a Page to represent your business. (#1443048)

Also, we have debugged the image issue and we see the images are added in the CSV file, would it also be possible to share the screenshot of where you are not able to see the product image previews?

[pradeepkanaka]

@CalzaFino We have released the new version 1.4.2 today. Please upgrade to this version and see if your issues are resolved. Closing this ticket for now and please open a new ticket for any issues.