Synchronization of orders created in Meta with Magento

[wsw-brayan]

Preconditions (*)

1. Magento 2.4.5-p12
2. Meta 1.4.3

Steps to reproduce (*)

1. Connect your shop to Facebook and Instagram In Magento Admin
2. Use the “pull orders from meta” option

Expected result (*)

1. https://ibb.co/MyWx5Prt
2. Orders created in Meta are synchronized with Magento.

Actual result (*)

1. https://ibb.co/MyWx5Prt
   2.Even though I have orders in Meta, they are not synchronized with Magento.

[pradeepkanaka]

@wsw-brayan We have received your request and will review it.

[pradeepkanaka]

@wsw-brayan Could you please email the Module Info to metasupport@rightpoint.com

• Go to admin
• Navigate to Facebook and Instagram
• Change the scope to the issue [order pull] store view
• Please share a screenshot of the Module Info in the Setup area

[pradeepkanaka]

@wsw-brayan Please let us know if your issue has been resolved. If you could provide the requested information, we could help.

[wsw-brayan]

Hi I am sharing this information with you; the problem is still ongoing. Do you need any additional information? Thank you, Brayan Brayan Rodriguez Developer [ https://www.webstudioswest.com/ | www.webstudioswest.com ] [ ***@***.*** | ***@***.*** ] De: "pradeepkanaka" ***@***.***> Para: "magento/meta-for-magento2" ***@***.***> CC: "Brayan Rodriguez" ***@***.***>, "Mention" ***@***.***> Enviados: Jueves, 29 de Mayo 2025 1:26:46 Asunto: Re: [magento/meta-for-magento2] Synchronization of orders created in Meta with Magento (Issue #105) pradeepkanaka left a comment [ #105 (comment) | (magento/meta-for-magento2#105) ] [ https://github.com/wsw-brayan | @wsw-brayan ] We have received your request and will review it. — Reply to this email directly, [ #105 (comment) | view it on GitHub ] , or [ https://github.com/notifications/unsubscribe-auth/BS7NGRFE5Q3BFNCOWAYI2B33A2SCNAVCNFSM6AAAAAB6DI33IKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDSMJYGQZTQMBXGQ | unsubscribe ] . You are receiving this because you were mentioned. Message ID: ***@***.***> [ { ***@***.***": "http://schema.org", ***@***.***": "EmailMessage", "potentialAction": { ***@***.***": "ViewAction", "target": "#105 (comment)", "url": "#105 (comment)", "name": "View Issue" }, "description": "View this Issue on GitHub", "publisher": { ***@***.***": "Organization", "name": "GitHub", "url": "https://github.com" } } ]

[pradeepkanaka]

@wsw-brayan Could you please email the Module Info to metasupport@rightpoint.com

• Go to admin
• Navigate to Facebook and Instagram > Configuration
• Change the scope to the issue [order pull] store view
• Please share a screenshot of the Module Info in the Setup area via email [metasupport@rightpoint.com].

EX:

[wsw-brayan]

Hi team, I am attaching the required screenshot evidence. Is this the information you need? Please let me know if you need any additional details. Thank you, Brayan Brayan Rodriguez Developer [ https://www.webstudioswest.com/ | www.webstudioswest.com ] [ ***@***.*** | ***@***.*** ] De: "pradeepkanaka" ***@***.***> Para: "magento/meta-for-magento2" ***@***.***> CC: "Brayan Rodriguez" ***@***.***>, "Mention" ***@***.***> Enviados: Miércoles, 4 de Junio 2025 2:06:51 Asunto: Re: [magento/meta-for-magento2] Synchronization of orders created in Meta with Magento (Issue #105) pradeepkanaka left a comment [ #105 (comment) | (magento/meta-for-magento2#105) ] [ https://github.com/wsw-brayan | @wsw-brayan ] Could you please email the Module Info to ***@***.*** * Go to admin * Navigate to Facebook and Instagram > Configuration * Change the scope to the issue [order pull] store view * Please share a screenshot of the Module Info in the Setup area via email [ ***@***.*** ]. EX: [ https://github.com/user-attachments/assets/a4a9f431-1813-4c99-bb86-c89b0b006af6 | Screenshot.2025-06-04.at.12.34.23.PM.png (view on web) ] — Reply to this email directly, [ #105 (comment) | view it on GitHub ] , or [ https://github.com/notifications/unsubscribe-auth/BS7NGRBBK4ZA4EVPT2FFCEL3B2LIXAVCNFSM6AAAAAB6DI33IKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDSMZYHA3DOMRZHE | unsubscribe ] . You are receiving this because you were mentioned. Message ID: ***@***.***> [ { ***@***.***": "http://schema.org", ***@***.***": "EmailMessage", "potentialAction": { ***@***.***": "ViewAction", "target": "#105 (comment)", "url": "#105 (comment)", "name": "View Issue" }, "description": "View this Issue on GitHub", "publisher": { ***@***.***": "Organization", "name": "GitHub", "url": "https://github.com" } } ]

[pradeepkanaka]

@wsw-brayan, I am unable to see the attachment.