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failed with error: 0x80370114 , #12666

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kwank6704 opened this issue Mar 8, 2025 · 6 comments
Closed

failed with error: 0x80370114 , #12666

kwank6704 opened this issue Mar 8, 2025 · 6 comments

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@kwank6704
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hi,my computer dont have vmcompute.exe and now i cant install in stall Ubuntu in wsl2 (but can in wsl1) so i download Ubuntu in microsoftstore and set wsl2 default but it always failed with error: 0x80370114 , i have enable everything in my BIOS, i try enable evrything but it didnt work, so i saw that i should enable just vm and sys for linux in my feauturn on-off but it didnt work too. i had install Ubutu in my cmd,powershell but it didnt work. i turn off my window security but i cant use mt ubuntu again. how can i fix it PS i use window 11 home on my ASUS notebook (i bought window11 from its website) and i have wsl PS C:\Users\ASUS> wsl --version
WSL version: 2.4.11.0
Kernel version: 5.15.167.4-1
WSLg version: 1.0.65
MSRDC version: 1.2.5716
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26100.1-240331-1435.ge-release
Windows version: 10.0 but when i install ubuntu in cmd or powershell and restart its nothing happen

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github-actions bot commented Mar 8, 2025

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to wsl-gh-logs@microsoft.com with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

@kwank6704
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/question

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github-actions bot commented Mar 8, 2025

Diagnostic information
Found '/question', adding tag 'question'

@OneBlue
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OneBlue commented Mar 11, 2025

/logs

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Hello! Could you please provide more logs to help us better diagnose your issue?

To collect WSL logs, download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging

If you choose to email these logs instead of attaching to the bug, please send them to wsl-gh-logs@microsoft.com with the number of the github issue in the subject, and in the message a link to your comment in the github issue.

Thank you!

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This issue has been automatically closed since it has not had any author activity for the past 7 days. If you're still experiencing this issue please re-file it as a new issue.

Thank you!

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