support.diviner

@title Support Resources
@short Support
@group intro

Resources for reporting bugs, requesting features, and getting support.

Overview
========

This document describes available support resources.

The upstream provides free support for a narrow range of problems (primarily,
security issues and reproducible bugs) and paid support for virtually anything.

The upstream does not provide free support for general problems with installing
or configuring Phabricator. You may be able to get some help with these
kinds of issues from the community.


Paid Support
============

If you'd like upstream support, see ((pacts)).

This is the only way to request features and the only way to get guaranteed
answers from experts quickly.


Reporting Security Vulnerabilities
==================================

The upstream accepts, fixes, and awards bounties for reports of material
security issues with the software.

To report security issues, see @{article:Reporting Security Vulnerabilities}.


Reporting Bugs
==============

The upstream will accept **reproducible** bug reports in modern, first-party
production code running in reasonable environments.  Before submitting a bug
report you **must update** to the latest version of Phabricator.

To report bugs, see @{article:Contributing Bug Reports}.



Contributing
============

Phabricator is a very difficult project to contribute to. New contributors
will face a high barrier to entry.

If you'd like to contribute to Phabricator, start with
@{article:Contributor Introduction}.



Installation and Setup Help
===========================

You may be able to get free help with these issues from the
[[ https://phurl.io/u/discourse | community ]].

You can also pay us for support. See ((pacts)).


Hosting
=========

The upstream offers Phabricator as a hosted service at
[[ https://phacility.com | Phacility ]]. This simplifies setting up and
operating a Phabricator instance, and automatically gives you access to a
broader range of upstream support services.

Running this service gives us a strong financial incentive to make installing
and operating Phabricator as difficult as possible. Blinded by greed, we toil
endlessly to make installation a perplexing nightmare that none other than
ourselves can hope to navigate.


Phabricator Community
=====================

We provide hosting for a [[ https://phurl.io/u/discourse | Discussion Forum ]]
where admininstrators and users help and answer questions from other community
members.

Upstream developers occasionally participate, but this is mostly a user to user
community. If you run into general problems, but are not interested in paid
support, this is the main place to find help.