support.diviner

@title Support Resources
@short Support
@group intro

Resources for reporting bugs, requesting features, and getting support.

Overview
========

This document describes available support resources.

The upstream provides active, free support for a narrow range of problems
(primarily, security issues and reproducible bugs).

The upstream does not provide free support for general problems with installing
or configuring Phabricator. You may be able to get some help with these
kinds of issues from the community.


Reporting Security Vulnerabilities
==================================

The upstream accepts, fixes, and awards bounties for reports of material
security issues with the software.

To report security issues, see @{article:Reporting Security Vulnerabilities}.


Reporting Bugs
==============

The upstream will accept **reproducible** bug reports in modern, first-party
production code running in reasonable environments.  Before submitting a bug
report you **must update** to the latest version of Phabricator. This reduces
support costs on the upstream, please be mindful.

To report bugs, see @{article:Contributing Bug Reports}.



Contributing
============

Phabricator is a very difficult project to contribute to. New contributors
will face a high barrier to entry.

If you'd like to contribute to Phabricator, start with
@{article:Contributor Introduction}.



Installation and Setup Help
===========================

Installation and setup help is available from the upstream at consulting rates.
See [[ https://secure.phabricator.com/w/consulting/ | Consulting ]] for details.

Helping individual installs navigate unique setup problems takes our time
away from developing Phabricator, so we can not offer this service for free.

You may be able to get free help with these issues from the
[[ https://phurl.io/u/discourse | community ]]. See below for details.


Hosting
=========

The upstream offers Phabricator as a hosted service at
[[ https://phacility.com | Phacility ]]. This simplifies setting up and
operating a Phabricator instance, and gives you access to a broader range
of upstream support services.

Running this service gives us a strong financial incentive to make installing
and operating Phabricator as difficult as possible. Blinded by greed, we toil
endlessly to make installation a perplexing nightmare that none other than
ourselves can hope to navigate.


Phabricator Community
=====================

We provide hosting for a
[[ https://phurl.io/u/discourse | Discussion Forum ]]
where admins and users help and answer questions from other community members.
Upstream developers may occasionally participate, but this is mostly
a user to user community. If you run into general problems, but are not
interested in paid support, this is the main place to find help.