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Document the changes in automation feature in the help center #258

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@pranavrajs

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@pranavrajs
  • Write down the new events, conditions that are supported
  • Give a real-world example for these conditions.

For eg: If a new conversation is created from a particular company say google.com, assign those conversations to the priority-support team.

Event -> conversation.created
Conditions -> Status = Open && Contact.email includes google.com
Actions -> Assign to team 'priority-support'

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