TTS Research Guild
The Technology Transformation Service's (TTS) Research Guild is a community of practice for design researchers and design-research enthusiasts within the General Services Administration (GSA). GSA staff can join the guild by joining the #g-research channel on the GSA-TTS Slack and ask a lead to be added to our weekly meetings, Tuesdays, from 2-2:30 EST.
We envision a world where government agencies use design research to proactively shape their decision-making processes and to inform their design decisions.
We exist to build an active, informed, inclusive community of practice for design researchers and design-research enthusiasts at GSA. We will do this by:
- Inviting participation from across GSA (TTS, 18F, OPP, PIF, etc.)
- Inviting luminaries to speak
- Providing and highlighting opportunities to plan, observe (shadow), practice, study, and discuss research (see below)
- Raising awareness of the importance and methods of design research across GSA
- Helping members develop the sensitivities to navigate culturally complex research environments
- Co-creating reusable documentation, including presentations, templates, resources, etc.
- Sharing topical articles, books, videos, etc.
- Creating safe spaces for peer feedback, and encouraging reflective practice
- Helping members get research done (for example, by collaborating on interview guides)
Topics of interest
- Research program management
- Research administration
- Research design (for example, crafting good research questions, choosing methods, etc.)
- Research operations
- Research participant recruiting strategies
- Informing and collecting consent
- Recording feedback on people's use and perception of government services
- Mixed methods
- Navigating culturally complex research environments
- GSA-sanctioned data practices (for example, creating, de-identifying, sharing, archiving and deleting records)
- Conducting shared analysis or synthesis
- Creating research artifacts (for example, a report detailing usability errors).
- Legal, ethical, bias- and privacy-issues — espcially related to research in government (for example, conducting research in ways that comply with the Paperwork Reduction Act of 1995)