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Public notes about TTS's Research Guild
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.gitignore Update Feb 15, 2019 Update Mar 8, 2019

TTS Research Guild

The Technology Transformation Service's (TTS) Research Guild is a community of practice for design researchers and design-research enthusiasts within the General Services Administration (GSA). GSA staff can join the guild by joining the #g-research channel on the GSA-TTS Slack and ask a lead to be added to our weekly meetings, Tuesdays, from 2-2:30 EST.


We envision a world where government agencies use design research to proactively shape their decision-making processes and to inform their design decisions.


We exist to build an active, informed, inclusive community of practice for design researchers and design-research enthusiasts at GSA. We will do this by:

  • Inviting participation from across GSA (TTS, 18F, OPP, PIF, etc.)
  • Inviting luminaries to speak
  • Providing and highlighting opportunities to plan, observe (shadow), practice, study, and discuss research (see below)
  • Raising awareness of the importance and methods of design research across GSA
  • Helping members develop the sensitivities to navigate culturally complex research environments
  • Co-creating reusable documentation, including presentations, templates, resources, etc.
  • Sharing topical articles, books, videos, etc.
  • Creating safe spaces for peer feedback, and encouraging reflective practice
  • Helping members get research done (for example, by collaborating on interview guides)

Topics of interest

  • Research program management
  • Research administration
  • Research design (for example, crafting good research questions, choosing methods, etc.)
  • Research operations
  • Research participant recruiting strategies
  • Informing and collecting consent
  • Recording feedback on people's use and perception of government services
  • Mixed methods
  • Navigating culturally complex research environments
  • GSA-sanctioned data practices (for example, creating, de-identifying, sharing, archiving and deleting records)
  • Conducting shared analysis or synthesis
  • Creating research artifacts (for example, a report detailing usability errors).
  • Legal, ethical, bias- and privacy-issues — espcially related to research in government (for example, conducting research in ways that comply with the Paperwork Reduction Act of 1995)
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