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branch: v2.02
Commits on Oct 2, 2012
  1. James Aimonetti
  2. James Aimonetti

    WHISTLE-1441: bind the queue id properly

    jamesaimonetti authored
    WHISTLE-1441: bind the queue id properly
Commits on Oct 1, 2012
  1. James Aimonetti

    WHISTLE-1441: compute wait time on abandoned calls

    jamesaimonetti authored
    WHISTLE-1441: default wrapup timeout to 0, and add stat tracking for agent wrapup/ready
    
    WHISTLE-1441: add stat for agent_wrapup, and remove it when the agent returns to 'ready' state
    
    WHISTLE-1441: add agent status update on wrapup
    
    WHISTLE-1441: make calls to per-account stat collector, to include stats about agents that may have recently logged out
    
    WHISTLE-1441: limit queue stat results to just the last day's worth
    
    WHISTLE-1441: limit queue stats to date range
    
    WHISTLE-1441: check my_q and update it if empty before publishing responses
    
    WHISTLE-1441: no need to track callid for wrapup
    
    WHISTLE-1441: no need to pare down results here
    
    WHISTLE-1441: pass the agent wrapup timer to the winning/monitoring processes
    
    WHISTLE-1441: send the agent wrapup timer to the publisher
    
    WHISTLE-1441: remove the callid from wrapup, and use the timestamp field instead of active since. also move the wrapup stats to root of agent stats instead of in call stats
    
    WHISTLE-1441: add wrapup timeout to api
    
    WHISTLE-1441: total up this hour's calls
    
    WHISTLE-1441: accumulate some queue stats (like avg wait time)
    
    WHISTLE-1441: compute wait time on abandoned calls
Commits on Sep 27, 2012
  1. James Aimonetti

    WHISTLE-42: add set_value/3 to props for top-level setting of key/val…

    jamesaimonetti authored
    …ue pair
    
    WHISTLE-42: add set_value/3 to props for top-level setting of key/value pair
    
    WHISTLE-42: clean up handling of caller id and offnet dialing in twiml processor
    
    WHISTLE-42: remove some cf_exe references
    
    WHISTLE-1662: if the db server fails with a 5xx error, send that in the error tuple instead of 'not_found'
    
    WHISTLE-1662: send the error code when the request fails
    
    WHISTLE-42: update refs from wht to kzt prefix
    
    WHISTLE-42: update spec to accept integers
    
    WHISTLE-1662: if the db returns something other than not_found, return the empty json; otherwise try to load from a file
    
    WHISTLE-42: update translator makefile
    
    WHISTLE-42: cleanup offnet requests/processing for the Dial command
    
    WHISTLE-42: add set_value/3 to props for top-level setting of key/value pair
  2. James Aimonetti

    WHISTLE-1670: if the agent of the agent's devices have the record_cal…

    jamesaimonetti authored
    …ls attribute set to true, start call recording on all calls
    
    WHISTLE-1670: if the agent of the agent's devices have the record_calls attribute set to true, start call recording on all calls
Commits on Sep 26, 2012
  1. James Aimonetti
  2. James Aimonetti

    WHISTLE-1653: start/stop auto-compaction abilities

    jamesaimonetti authored
    Conflicts:
    	lib/whistle_couch-1.0.0/src/couch_compactor_fsm.erl
    WHISTLE-1441: update spec
    
    WHISTLE-1441: update the log lines
    
    WHISTLE-1441: if agent process has doesn't know its queue name yet, fetch it and replay the request
    
    WHISTLE-1441: update the log lines
    
    WHISTLE-1441: if agent process has doesn't know its queue name yet, fetch it and replay the request
    
    WHISTLE-1441: dialyzer fix
    
    WHISTLE-1441: remove the need to track stats in the callflow action
    
    WHISTLE-1441: publish the member_call to the shared queue (instead of by the member_call routing key)
    
    WHISTLE-1441: only consume from the shared queue on the targeted exchange
    
    WHISTLE-1441: handle the member call in the manager first, to handle stats and putting the caller on hold, then publish directly to the shared queue
    
    WHISTLE-1441: track the queue's MOH attribute, in case the queue process is asked to put the caller on hold without a MOH attribute
  3. James Aimonetti
Commits on Sep 22, 2012
  1. James Aimonetti
  2. James Aimonetti
  3. James Aimonetti
  4. James Aimonetti
Commits on Sep 21, 2012
  1. bitbashing
  2. James Aimonetti

    WHISTLE-1441: handle propagating the Time-Limit when agent goes on br…

    jamesaimonetti authored
    …eak, and put the agent on break
Commits on Sep 20, 2012
  1. James Aimonetti
  2. James Aimonetti
  3. James Aimonetti
  4. James Aimonetti
  5. James Aimonetti
Commits on Sep 19, 2012
  1. James Aimonetti
  2. James Aimonetti
  3. James Aimonetti
  4. James Aimonetti
  5. James Aimonetti
  6. James Aimonetti

    WHISTLE-1441: receive agent_available and sync_req messages, and clea…

    jamesaimonetti authored
    …n up states for handling agent connection timeouts
  7. James Aimonetti
  8. James Aimonetti
  9. James Aimonetti
  10. James Aimonetti
  11. James Aimonetti
  12. James Aimonetti
  13. James Aimonetti
  14. James Aimonetti
  15. James Aimonetti
  16. James Aimonetti
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