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README.md

bot_repo

Home Depot <code_athlon/> - Orange Bot Prompt

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Create a twitter bot that monitors the platform for negative Home Depot experiences. When the bot discovers a negative tweet it then propmpts an associate to direct message the customer and attempt to resolve the issue. The propmpt should include the twitter users profile information and the tweet that triggered the bot.

GIVEN

A customer had had a negative experience with a Home Depot product or service.

WHEN

The customer posts about their experience online.

THEN:

The bot will apply sentiment analysis to the post. If the sentiment is negative then the bot will atttempt to connect the customer with an associate to resolve the issue. If the sentiment is positive then the bot will invite the customer to leave a review of their experience.

OTHER FEATURES:

The bot can also help users find the nearest location, shop hours, relevant social media links, and tell jokes.

RESOURCES

Twitter API: https://dev.twitter.com/ads/tutorials/getting-started

Botwiki: https://botwiki.org/tutorials/twitterbots/

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