diff --git a/lib/controllers/abbott/botkit/index.js b/lib/controllers/abbott/botkit/index.js
index 54cba08..c0a1f6f 100644
--- a/lib/controllers/abbott/botkit/index.js
+++ b/lib/controllers/abbott/botkit/index.js
@@ -91,9 +91,6 @@ function AbbottBot(configuration) {
     }
 
     var payload = req.body;
-    // if (payload.payload) {
-    //   payload = JSON.parse(payload.payload);
-    // }
 
     if (req.query.collectPipeData) {
       payload.collectPipeData = true;
@@ -101,28 +98,22 @@ function AbbottBot(configuration) {
 
     if (payload.originalRequest.source === 'abbott') {
       let bot = botkit_core.spawn({ response: res });
-      // Receive messages and trigger events from the Events API
-      return handleEventsAPI(payload, bot, res);
+      botkit_core.ingest(bot, payload, res);
     }
   };
 
-  function handleEventsAPI(payload, bot, res) {
-    var message = {};
+  botkit_core.middleware.normalize.use(function (bot, message, next) {
+    message.text = message.query;
+    message.type = 'message';
+    message.user = message.originalRequest.user.userId;
+    message.channel = message.originalRequest.user.userId;
 
-    // let's normalize some of these fields to match the rtm message format
-    if ((payload.originalRequest.source === 'abbott') && (payload.query)) {
-      message.text = payload.query;
-      message.type = 'message';
-      message.user = payload.originalRequest.user.userId;
-      message.channel = payload.originalRequest.user.userId;
-
-      if (payload.collectPipeData) {
-        message.collectPipeData = payload.collectPipeData;
-      }
-
-      botkit_core.ingest(bot, message, res);
+    if (message.collectPipeData) {
+      message.collectPipeData = message.collectPipeData;
     }
-  }
+
+    next();
+  });
 
   return botkit_core;
 }
diff --git a/lib/controllers/abbott/botkit/worker.js b/lib/controllers/abbott/botkit/worker.js
index c524ab2..75e60b4 100644
--- a/lib/controllers/abbott/botkit/worker.js
+++ b/lib/controllers/abbott/botkit/worker.js
@@ -65,6 +65,8 @@ module.exports = function (botkit, config) {
 
     if (typeof (resp) == 'string') {
       msg.text = resp;
+    } else if (Array.isArray(resp)) {
+      msg.text = resp;
     } else {
       msg = resp;
     }
diff --git a/lib/core/intent-flow-handler.js b/lib/core/intent-flow-handler.js
index cb20b00..e759103 100644
--- a/lib/core/intent-flow-handler.js
+++ b/lib/core/intent-flow-handler.js
@@ -426,7 +426,11 @@ module.exports = class IntentFlowHandler {
     if (customPayload.responseAsMessage) {
       resp.resultMessage = newData;
     } else if (customPayload.messageFormat) {
-      resp.resultMessage = this.messageFormat.compile(customPayload.messageFormat)(newData);
+      if (Array.isArray(customPayload.messageFormat)) {
+        resp.resultMessage = customPayload.messageFormat.map((messageFormatItem) => this.messageFormat.compile(messageFormatItem)(newData));
+      } else {
+        resp.resultMessage = this.messageFormat.compile(customPayload.messageFormat)(newData);
+      }
     } else if (customPayload.message) {
       resp.resultMessage = customPayload.message;
     }
diff --git a/lib/core/responseBuilders/abbott.js b/lib/core/responseBuilders/abbott.js
index a54d1a0..82fc9d4 100644
--- a/lib/core/responseBuilders/abbott.js
+++ b/lib/core/responseBuilders/abbott.js
@@ -15,6 +15,15 @@ module.exports = class {
           }
 
           return responseMessage.response;
+        } else if (Array.isArray(responseMessage.response)) {
+          let sanitizedArray = responseMessage.response.map((item) => {
+            if (item.trim().length > 0) {
+              item = item.trim();
+            }
+            return item;
+          });
+
+          return sanitizedArray;
         }
 
         return { custom: responseMessage.response };
@@ -45,4 +54,4 @@ module.exports = class {
       response: finalResponse
     };
   }
-};
\ No newline at end of file
+};