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WiFi calling doesn't work #939

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zebrum opened this Issue Nov 28, 2016 · 26 comments

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zebrum commented Nov 28, 2016

id 1309176

Android 7
Adg - beta

WiFi calling is no longer working with Adguard enabled running the new Android 7 update for the Sprint LG G5
I've tried the suggested turning on
pref.VPN.bypass.ipv6 and that didn't help.

tried the pref.VPN.ipv4.routes.excluded adding the 68.31.26.2/24 with no change
still not working. turned WiFi Calling on at 11:15am no connect. tried again at 11:17am

logs:
Архив 2.zip

@ameshkov ameshkov added this to the 2.9 milestone Nov 28, 2016

@vozersky vozersky modified the milestones: 2.8, 2.9 Nov 28, 2016

@ameshkov ameshkov assigned vozersky and unassigned Revertron Nov 29, 2016

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There was a mistake in routes exclusion string:

11:09:36.982 [Thread-4] INFO  c.a.android.vpn.AdguardVpnService - Excluding // Reserved subnets
0.0.0.0/8
10.0.0.0/8
100.64.0.0/10
172.16.0.0/12
192.0.0.0/24
192.168.0.0/16
224.0.0.0/4
240.0.0.0/4
255.255.255.255/32


// T-Mobile wi-fi calling (#233)
208.54.0.0/16

// AT&T wi-fi calling
129.192.166.0/24

// UK EE wi-fi calling (#582)
109.249.0.0/16

68.31.26.2/24 ranges from VPN routes

This string shouldn't be there: "ranges from VPN routes"
Also it would be better to enter 68.31.26.0/24 just in case.

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ameshkov commented Nov 29, 2016

@vozersky
There was a mistake in routes exclusion string:

11:09:36.982 [Thread-4] INFO  c.a.android.vpn.AdguardVpnService - Excluding // Reserved subnets
0.0.0.0/8
10.0.0.0/8
100.64.0.0/10
172.16.0.0/12
192.0.0.0/24
192.168.0.0/16
224.0.0.0/4
240.0.0.0/4
255.255.255.255/32


// T-Mobile wi-fi calling (#233)
208.54.0.0/16

// AT&T wi-fi calling
129.192.166.0/24

// UK EE wi-fi calling (#582)
109.249.0.0/16

68.31.26.2/24 ranges from VPN routes

This string shouldn't be there: "ranges from VPN routes"
Also it would be better to enter 68.31.26.0/24 just in case.

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I'll add sprint gateway ip to the default routes exclusion in v2.8 so after release it should be enough to simply reset low-level settings.

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ameshkov commented Nov 29, 2016

I'll add sprint gateway ip to the default routes exclusion in v2.8 so after release it should be enough to simply reset low-level settings.

@ameshkov ameshkov closed this Nov 29, 2016

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@zebrum please inform our user

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vozersky commented Nov 29, 2016

@zebrum please inform our user

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WiFi Calling is still broken on latest build on Sprint using Android 7. tried at 9:26am and again at 9:27. Will not connect. It's fine with adguard turned off.
Log - debug.txt

Other user reports that mere any VPN affect this - 1219568

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Bohdan-SUP commented Dec 2, 2016

WiFi Calling is still broken on latest build on Sprint using Android 7. tried at 9:26am and again at 9:27. Will not connect. It's fine with adguard turned off.
Log - debug.txt

Other user reports that mere any VPN affect this - 1219568

@Bohdan-SUP Bohdan-SUP reopened this Dec 2, 2016

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Checked a few other VPN apps, Seems it's broken at the Android level now
maybe? As it failed with them also.

1309176

Using T-mobile.

1219568

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Eugene-Savenko commented Dec 3, 2016

Checked a few other VPN apps, Seems it's broken at the Android level now
maybe? As it failed with them also.

1309176

Using T-mobile.

1219568

@ameshkov ameshkov modified the milestones: 2.9, 2.8 Dec 5, 2016

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This is pretty much ok to be broken with other VPN apps.
However, it is not ok to be broken with our app as we handle it by excluding wifi calling routes.

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ameshkov commented Dec 5, 2016

This is pretty much ok to be broken with other VPN apps.
However, it is not ok to be broken with our app as we handle it by excluding wifi calling routes.

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@Bohdan-SUP in reply to 1309176: after updating to v2.8 he must reset low-level settings in order for the problem to be fixed. I can see it in the log, that he didn't do it yet.

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ameshkov commented Dec 5, 2016

@Bohdan-SUP in reply to 1309176: after updating to v2.8 he must reset low-level settings in order for the problem to be fixed. I can see it in the log, that he didn't do it yet.

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@Bohdan-SUP in reply to 1219568: we really need to get new log from him.

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ameshkov commented Dec 5, 2016

@Bohdan-SUP in reply to 1219568: we really need to get new log from him.

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Informed both, I'll update later.

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Bohdan-SUP commented Dec 5, 2016

Informed both, I'll update later.

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@ameshkov
1309176: "reset low level settings, rebooted phone and restarted service just to be sure. can see your entry for the exclusion up the Sprint WiFi Calling IP in the excludes list. however WiFi Calling is still not working with Adguard is active. first try 12:13, 2nd 12:15pm"

debug.txt

And here is the log from 1219568 -
debug (1).txt

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Bohdan-SUP commented Dec 5, 2016

@ameshkov
1309176: "reset low level settings, rebooted phone and restarted service just to be sure. can see your entry for the exclusion up the Sprint WiFi Calling IP in the excludes list. however WiFi Calling is still not working with Adguard is active. first try 12:13, 2nd 12:15pm"

debug.txt

And here is the log from 1219568 -
debug (1).txt

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ameshkov Dec 6, 2016

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Weird, it looks as if routes exclusion didn't actually work.

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ameshkov commented Dec 6, 2016

Weird, it looks as if routes exclusion didn't actually work.

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Ok, found a bug.

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ameshkov commented Dec 6, 2016

Ok, found a bug.

@ameshkov ameshkov modified the milestones: 2.8, 2.9 Dec 6, 2016

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@Bohdan-SUP same issue, it appears we need to push a hotfix for this specific issue.

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ameshkov commented Dec 6, 2016

@Bohdan-SUP same issue, it appears we need to push a hotfix for this specific issue.

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Glad to hear you found a reason :)

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Bohdan-SUP commented Dec 6, 2016

Glad to hear you found a reason :)

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@Bohdan-SUP please ask both guys to test this new build:
adguard_2.8.71.apk.zip

If it is ok, this build will be soon pushed to release (as the problem appears to be serious).

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ameshkov commented Dec 6, 2016

@Bohdan-SUP please ask both guys to test this new build:
adguard_2.8.71.apk.zip

If it is ok, this build will be soon pushed to release (as the problem appears to be serious).

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Emailed both.

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Bohdan-SUP commented Dec 6, 2016

Emailed both.

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Yana-SUP Dec 6, 2016

1309176
"Very happy to report it is now working!!!
Great work guys! And much thanks!"

Yana-SUP commented Dec 6, 2016

1309176
"Very happy to report it is now working!!!
Great work guys! And much thanks!"

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Great, thanks for checking it! We can finally close this issue then.

Update is available through beta channel.
Tomorrow we'll make it available through release channel as well.

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ameshkov commented Dec 6, 2016

Great, thanks for checking it! We can finally close this issue then.

Update is available through beta channel.
Tomorrow we'll make it available through release channel as well.

@ameshkov ameshkov closed this Dec 6, 2016

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gpioneer Dec 7, 2016

Is pref.vpn.ipv4.bypass taken out after this update? I am now missing this option (want to try DNS-level filtering and this one is missing.)

gpioneer commented Dec 7, 2016

Is pref.vpn.ipv4.bypass taken out after this update? I am now missing this option (want to try DNS-level filtering and this one is missing.)

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That's super weird, but you're right, it is missing.

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ameshkov commented Dec 7, 2016

That's super weird, but you're right, it is missing.

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@gpioneer new build is available: https://adguard.com/apkb

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ameshkov commented Dec 8, 2016

@gpioneer new build is available: https://adguard.com/apkb

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gpioneer Dec 8, 2016

It's back :)

gpioneer commented Dec 8, 2016

It's back :)

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gpioneer commented Dec 8, 2016

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2.8.71 version also have a same problem.

1208287

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Eugene-Savenko commented Dec 12, 2016

2.8.71 version also have a same problem.

1208287

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@evgeniy-ADG I need to get AG log and cellular provider name & region.

It'd be better if you open a new ticket instead of reopening this one.

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ameshkov commented Dec 12, 2016

@evgeniy-ADG I need to get AG log and cellular provider name & region.

It'd be better if you open a new ticket instead of reopening this one.

@ameshkov ameshkov closed this Dec 12, 2016

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Eugene-Savenko commented Dec 12, 2016

ok

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