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Browser connections are blocked in certain circumstances #306

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Eugene-Savenko opened this issue Apr 29, 2018 · 8 comments

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@Eugene-Savenko
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commented Apr 29, 2018

Description

We received 3 complaints so far, also I had a similar case on my machine

После загрузки системы через непродолжительное время (и каждый раз через разное) делает недоступными соединения по http и https,то есть, сайты не грузятся, хотя почта и другие сервисы работают. При отключении защиты, работа браузера восстанавливается. Это касается Safari и точно Chrome

Customer ID

1405612 (debug log: )
1847467 (waiting for logs)
1488350 (waiting for logs)
1851155 (waiting for logs)
1558433 (logs: )

Your environment

  • Environment name and version: (e.g. Chrome 59): Safari, Chrome
  • macOS: 1013
  • AdGuard: 1.5.6 release
  • Any specific potentially conflicting software installed: (e.g. antiviruses, firewalls, traffic counters, cleaners) n/a
@ameshkov

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commented May 3, 2018

Какой провайдер у пользователей?

@ameshkov ameshkov added this to the 2.0.0 milestone May 3, 2018

@Stillness-2

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commented May 3, 2018

This is test build: https://uploads.adguard.com/AdGuard.app.zip
@Eugene-Savenko Please give it to users for checking of the fix.

@Lemierre

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commented May 4, 2018

It seems that this beta solved the problem. Thank's!

@ameshkov ameshkov modified the milestones: 2.0.0, 1.5.6 May 6, 2018

@ameshkov

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commented May 6, 2018

@Lemierre thank you!

@Stillness-2 let's publish a hotfix.

@Stillness-2 Stillness-2 modified the milestones: 1.5.6, 1.5.7 May 7, 2018

@vozersky vozersky changed the title AdGuard 1.5.6 blocks internet connections on Mac Browser connections are blocked in certain circumstances May 7, 2018

@veronikasav

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commented May 9, 2018

The test build didn't help.
Ticket ID: 404405

@zebrum zebrum closed this May 30, 2018

@Eugene-Savenko

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commented Jun 3, 2018

Could someone please examine the logs sent by 404405? He still has the issue despite updating to this test build.

@ameshkov

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commented Jun 4, 2018

@Eugene-Savenko it must be something new, let's create a separate issue

@Stillness-2

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commented Jun 4, 2018

@Eugene-Savenko About 404405, the user should install the latest beta, and if the problem is repeated, then he should write new logs and send us.

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