# Support

## Getting Help

### Documentation
- [Home](Home.md) - Wiki index
- [Quick Start](Quick-Start-Guide.md) - Get started quickly
- [FAQ](FAQ.md) - Frequently asked questions

### Community Support
- Discord server: [Join here]
- GitHub Discussions
- GitHub Issues

### Email Support
- General: support@autobotsolutions.com
- Security: security@autobotsolutions.com
- Development: dev@autobotsolutions.com

## Common Issues

### Installation Problems
- Check Python version (3.8+)
- Verify PostgreSQL is running
- Check DATABASE_URL in .env
- Review [Installation Guide](Installation-Guide.md)

### Database Issues
- PostgreSQL must be running
- Database must exist
- Check connection string
- See [Database System](Database-System.md)

### CSS Not Loading
- Clear browser cache
- Verify static folder configuration
- Check file permissions
- This was fixed in latest version

### Authentication Issues
- Verify email is verified
- Check password reset token
- Ensure session is valid
- See [Authentication System](Authentication-System.md)

## Reporting Bugs

### Before Reporting
- Search existing issues
- Check documentation
- Try to reproduce
- Gather error details

### Bug Report Template
1. Description
2. Steps to reproduce
3. Expected behavior
4. Actual behavior
5. Environment details
6. Error messages/logs

### Where to Report
- GitHub Issues: [Create issue]
- Email: support@autobotsolutions.com
- Discord: #bugs channel

## Feature Requests

### Submitting Requests
- Use GitHub Issues
- Label as "enhancement"
- Describe the feature clearly
- Explain use case

### Feature Request Template
1. Feature description
2. Why it's needed
3. Use cases
4. Possible implementation

## Professional Support

### Enterprise Support
- SLA guarantees
- Priority support
- Custom development
- Training sessions
- Contact: enterprise@autobotsolutions.com

### Consulting Services
- Custom integrations
- Performance optimization
- Security audits
- Migration assistance
- Contact: consulting@autobotsolutions.com

## Documentation

### Developer Documentation
- [Developer Guide](Developer-Guide.md)
- [Architecture System](Architecture-System.md)
- [API System](API-System.md)
- [Database System](Database-System.md)

### User Documentation
- [User Guide](User-Guide.md)
- [Quick Start Guide](Quick-Start-Guide.md)
- [FAQ](FAQ.md)

### Admin Documentation
- [Administrator Guide](Administrator-Guide.md)
- [Security System](Security-System.md)

## Training

### Available Training
- User training sessions
- Admin training
- Developer workshops
- Custom training programs

### Request Training
- Email training@autobotsolutions.com
- Specify audience
- Describe training needs
- Schedule availability

## Community

### Join the Community
- Discord server
- GitHub Discussions
- Twitter/X: @AutoBotForum
- Subreddit: r/AutoBotForum

### Contributing
- See [CONTRIBUTING.md](../CONTRIBUTING.md)
- Code of Conduct
- Development workflow
- Pull request process

## Additional Resources

### Official Documentation
- [README.md](../README.md)
- [DEPLOYMENT.md](../DEPLOYMENT.md)
- [API.md](../API.md)
- [SECURITY.md](../SECURITY.md)

### Third-Party Resources
- Flask documentation
- SQLAlchemy documentation
- PostgreSQL documentation
- Docker documentation

## Contact Information

### General Inquiries
support@autobotsolutions.com

### Security Issues
security@autobotsolutions.com
(Do not use public issue tracker)

### Business Inquiries
business@autobotsolutions.com

### Press & Media
press@autobotsolutions.com

## Response Times

### Community Support
- Discord: Usually within hours
- GitHub Issues: Days to weeks
- Email: 1-3 business days

### Professional Support
- Enterprise: Within 4 hours
- Consulting: Within 1 business day
- Training: As scheduled

## Escalation

### Not Getting Help?
1. Check documentation thoroughly
2. Search existing issues
3. Post in Discord
4. Create GitHub issue
5. Email support with details

### Urgent Issues
- Mark as urgent in email subject
- Contact multiple channels
- Provide detailed information
- Include screenshots if applicable