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Sign upSearch: Answer Questions Rather than show results v0 #9174
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Just some background on what led to this... We have a searchable FAQ tool nicknamed Sibyl which is integrated into the wpcom contact form, and matches keywords in the customer's question to keywords in FAQs. The endpoint is |
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Another use case came up that is kinda related to linking to arbitrary urls is that we could show results that link to an archive page. So show the full tags page when the user's query matches a tag. Or show all the posts by an author. This has been asked for before, and maybe a good way to do this would be to think of this as question answering and an automated way to build some of the responses that we want. |
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This issue has been marked as stale. This happened because:
No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation. |
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A request from a user that having a question answering system would let us do (i think):
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This idea is also related to having lists of synonyms. We don't have a current way to indicate synonyms when doing indexing, and because changing synonyms requires completely rebuilding the ES index I don't think we would want to use the built in synonym system. A list of synonyms has a slightly different outcome because as new content gets added the end user does not need to perform any actions to get a search to match that new term. This also means that they have very broad impact to the search (and other) results. Allowing an admin to specify an "answer" partly solves the synonym problem, but definitely not completely. |
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This issue has been marked as stale. This happened because:
No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation. |
Many users ask questions of search boxes, and just returning what posts match is not a very effective method for having a question answering system. Example:
Auto-extracting this information is not feasible right now, but we can build a system which lets the site admin index frequently asked questions and have them point at posts or even create answers.
I think a way this could work is:
This is not a full system, but it could make it feel like it works well, and we would gather data which would let us eventually build a fully automated system.
For indexing, we will need to:
This is related to #8895
Thanks to @notnownikki for the discussions/explorations that led to this.