diff --git a/src/support/HISTORY.md b/src/support/HISTORY.md index 0e9738b59ff..b1bbf215c25 100644 --- a/src/support/HISTORY.md +++ b/src/support/HISTORY.md @@ -1,6 +1,10 @@ Release History =============== +1.0.4 +----- +* Add deprecated message for commands before new upcoming version + 1.0.3 ----- * Migrate to track 2 SDK diff --git a/src/support/azext_support/_params.py b/src/support/azext_support/_params.py index 15dc7703da9..1a47dbf4bfa 100644 --- a/src/support/azext_support/_params.py +++ b/src/support/azext_support/_params.py @@ -102,7 +102,8 @@ def load_tickets_argument(self, _): help='Indicates if this requires a 24x7 response from Azure. Default is false.') c.argument('partner_tenant_id', help='Partner tenant id for Admin On Behalf ' + 'of (AOBO) scenario. In addition to logging in to the customer tenant, logging in to the partner ' + - 'tenant (PT) using "az login -t PT --allow-no-subscriptions" is required.') + 'tenant (PT) using "az login -t PT --allow-no-subscriptions" is required.', + deprecate_info=c.deprecate()) with self.argument_context('support tickets create', arg_group="Contact") as c: c.argument('contact_first_name', help='First Name', required=True) @@ -126,10 +127,11 @@ def load_tickets_argument(self, _): c.argument('quota_change_subtype', help='Required for certain quota types when there is a sub type that ' + 'you are requesting quota increase for. Example: Batch') c.argument('quota_change_regions', nargs='+', help='Space-separated list of region for which ' + - 'the quota increase request is being made.') + 'the quota increase request is being made.', deprecate_info=c.deprecate()) c.argument('quota_change_payload', nargs='+', help='Space -separated list of serialized payload of the ' + 'quota increase request corresponding to regions. Visit ' + - 'https://aka.ms/supportrpquotarequestpayload for details.') + 'https://aka.ms/supportrpquotarequestpayload for details.', + deprecate_info=c.deprecate()) def load_communications_argument(self, _): diff --git a/src/support/azext_support/_utils.py b/src/support/azext_support/_utils.py index 9429828d972..69090d31223 100644 --- a/src/support/azext_support/_utils.py +++ b/src/support/azext_support/_utils.py @@ -34,7 +34,7 @@ def is_technical_ticket(service_name): def parse_support_area_path(problem_classification_id): service_id_prefix = "/providers/Microsoft.Support/services/".lower() guid_regex = "[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}" - sap_regex = re.compile('^{0}({1})/problemclassifications/({1})$'.format(service_id_prefix, guid_regex)) + sap_regex = re.compile(f'^{service_id_prefix}({guid_regex})/problemclassifications/({guid_regex})$') match = sap_regex.search(problem_classification_id.lower()) if match is not None and len(match.groups()) == 2: @@ -50,7 +50,7 @@ def get_bearer_token(cmd, tenant_id): logger.debug("Retrieving access token for tenant %s", tenant_id) creds, _, _ = client.get_raw_token(tenant=tenant_id) except CLIError as unauthorized_error: - raise UnauthorizedError("Can't find authorization for {0}. ".format(tenant_id) + + raise UnauthorizedError(f"Can't find authorization for {tenant_id}. " + "Run \'az login -t --allow-no-subscriptions\' and try again.") from \ unauthorized_error diff --git a/src/support/azext_support/_validators.py b/src/support/azext_support/_validators.py index 092a9e4e571..cc116b70aa0 100644 --- a/src/support/azext_support/_validators.py +++ b/src/support/azext_support/_validators.py @@ -25,7 +25,7 @@ def datetime_type(string): return datetime.strptime(string, form) except ValueError: continue - raise ValueError("Input '{0}' not valid. Valid example: 2017-02-11T23:59:59Z".format(string)) + raise ValueError(f"Input '{string}' not valid. Valid example: 2017-02-11T23:59:59Z") def validate_tickets_create(cmd, namespace): @@ -67,18 +67,18 @@ def _validate_resource_name(cmd, resource_id): if resource_id is None: return - base_error_msg = "Technical resource argument {0} is invalid.".format(resource_id) + base_error_msg = f"Technical resource argument {resource_id} is invalid." if not is_valid_resource_id(resource_id): raise CLIError(base_error_msg) parsed_resource = parse_resource_id(resource_id) subid = parsed_resource["subscription"] if not _is_guid(subid): - raise CLIError(base_error_msg + "Subscription id {0} is invalid.".format(subid)) + raise CLIError(f"{base_error_msg} Subscription id {subid} is invalid.") session_subid = get_subscription_id(cmd.cli_ctx) if subid != session_subid: - raise CLIError("{0} {1} does not match with {2}".format(base_error_msg, subid, session_subid)) + raise CLIError(f"{base_error_msg} {subid} does not match with {session_subid}") def _is_guid(guid): diff --git a/src/support/azext_support/commands.py b/src/support/azext_support/commands.py index aae0b563c91..4547219037c 100644 --- a/src/support/azext_support/commands.py +++ b/src/support/azext_support/commands.py @@ -40,14 +40,16 @@ def load_command_table(self, _): g.show_command('show', getter_name='get') with self.command_group('support tickets', support_tickets, - client_factory=cf_support_tickets) as g: + client_factory=cf_support_tickets, + deprecate_info=self.deprecate()) as g: g.custom_command('list', 'list_support_tickets') g.custom_show_command('show', 'get_support_tickets') g.custom_command('create', 'create_support_tickets', supports_no_wait=False, validator=validate_tickets_create) g.custom_command('update', 'update_support_tickets') with self.command_group('support tickets communications', support_communications, - client_factory=cf_communications) as g: + client_factory=cf_communications, + deprecate_info=self.deprecate()) as g: g.custom_command('list', 'list_support_tickets_communications') g.custom_show_command('show', 'get_support_tickets_communications') g.custom_command('create', 'create_support_tickets_communications', supports_no_wait=False) diff --git a/src/support/azext_support/custom.py b/src/support/azext_support/custom.py index 2073f051a08..06552496ffe 100644 --- a/src/support/azext_support/custom.py +++ b/src/support/azext_support/custom.py @@ -17,12 +17,17 @@ def list_support_tickets(cmd, client, filters=None): + logger.warning("Command group 'az support tickets' will be replaced by 'az support in-subscription tickets'" + + " and 'az support no-subscription tickets'") + logger.warning("Parameter 'filters' argument will be replaced by 'filter'") if filters is None: filters = "CreatedDate ge " + str(date.today() - timedelta(days=7)) return client.list(top=100, filter=filters) def get_support_tickets(cmd, client, ticket_name=None): + logger.warning("Command group 'az support tickets' will be replaced by 'az support in-subscription tickets'" + + " and 'az support no-subscription tickets'") return client.get(support_ticket_name=ticket_name) @@ -39,6 +44,8 @@ def update_support_tickets(cmd, client, contact_timezone=None, contact_country=None, contact_language=None): + logger.warning("Command group 'az support tickets' will be replaced by 'az support in-subscription tickets'" + + " and 'az support no-subscription tickets'") contactBody = {} contactBody["first_name"] = contact_first_name contactBody["last_name"] = contact_last_name @@ -62,10 +69,17 @@ def update_support_tickets(cmd, client, def list_support_tickets_communications(cmd, client, ticket_name=None, filters=None): + logger.warning("Command group 'az support tickets communications' will be replaced by" + + " 'az support in-subscription communication'" + + " and 'az support no-subscription communication'") + logger.warning("'filters' argument will be replaced by 'filter'") return client.list(support_ticket_name=ticket_name, filter=filters) def get_support_tickets_communications(cmd, client, ticket_name=None, communication_name=None): + logger.warning("Command group 'az support tickets communications' will be replaced by" + + " 'az support in-subscription communication'" + + " and 'az support no-subscription communication'") return client.get(support_ticket_name=ticket_name, communication_name=communication_name) @@ -92,8 +106,12 @@ def create_support_tickets(cmd, client, quota_change_regions=None, quota_change_payload=None, partner_tenant_id=None): + logger.warning("Command group 'az support tickets' will be replaced by 'az support in-subscription tickets'" + + " and 'az support no-subscription tickets'") + logger.warning("Parameters 'quota-change-regions' and ''quota-change-payload' will be replaced by" + + " 'quota-change-requests[].region' and 'quota-change-requests[].payload'") service_name = parse_support_area_path(problem_classification)["service_name"] - service = "/providers/Microsoft.Support/services/{0}".format(service_name) + service = f"/providers/Microsoft.Support/services/{service_name}" contactBody = {} contactBody["first_name"] = contact_first_name @@ -149,6 +167,9 @@ def create_support_tickets_communications(cmd, client, communication_body=None, communication_subject=None, communication_sender=None): + logger.warning("Command group 'az support tickets communications' will be replaced by" + + " 'az support in-subscription communication'" + + " and 'az support no-subscription communication'") body = {} body["sender"] = communication_sender body["subject"] = communication_subject diff --git a/src/support/azext_support/tests/latest/recordings/test_support_services.yaml b/src/support/azext_support/tests/latest/recordings/test_support_services.yaml index 196d20d84d8..3e0879d7c96 100644 --- a/src/support/azext_support/tests/latest/recordings/test_support_services.yaml +++ b/src/support/azext_support/tests/latest/recordings/test_support_services.yaml @@ -11,311 +11,382 @@ interactions: Connection: - keep-alive User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET uri: https://management.azure.com/providers/Microsoft.Support/services?api-version=2020-04-01 response: body: - string: "{\"value\":[{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea\",\"name\":\"484e2236-bc6d-b1bb-76d2-7d09278cf9ea\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"Activity - Logs\",\"resourceTypes\":[]}},{\"id\":\"/providers/Microsoft.Support/services/26d8424b-0a41-4443-cbc6-0309ea8708d0\",\"name\":\"26d8424b-0a41-4443-cbc6-0309ea8708d0\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"Advisor\",\"resourceTypes\":[]}},{\"id\":\"/providers/Microsoft.Support/services/c1840ac9-309f-f235-c0ae-4782f283b698\",\"name\":\"c1840ac9-309f-f235-c0ae-4782f283b698\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"Alerts - and Action Groups\",\"resourceTypes\":[\"MICROSOFT.INSIGHTS/ALERTRULES\",\"MICROSOFT.INSIGHTS/ACTIVITYLOGALERTS\",\"MICROSOFT.INSIGHTS/METRICALERTS\",\"MICROSOFT.INSIGHTS/SCHEDULEDQUERYRULES\"]}},{\"id\":\"/providers/Microsoft.Support/services/e8fe7c6f-d883-c57f-6576-cf801ca30653\",\"name\":\"e8fe7c6f-d883-c57f-6576-cf801ca30653\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"Analysis - Services\",\"resourceTypes\":[\"MICROSOFT.ANALYSISSERVICES/SERVERS\"]}},{\"id\":\"/providers/Microsoft.Support/services/07651e65-958a-0877-36f3-61bbba85d783\",\"name\":\"07651e65-958a-0877-36f3-61bbba85d783\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"API - for FHIR\",\"resourceTypes\":[\"Microsoft.HealthcareApis/services\"]}},{\"id\":\"/providers/Microsoft.Support/services/b4d0e877-0166-0474-9a76-b5be30ba40e4\",\"name\":\"b4d0e877-0166-0474-9a76-b5be30ba40e4\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"API - Management Service\",\"resourceTypes\":[\"MICROSOFT.APIMANAGEMENT/SERVICE\"]}},{\"id\":\"/providers/Microsoft.Support/services/e14f616b-42c5-4515-3d7c-67935eece51a\",\"name\":\"e14f616b-42c5-4515-3d7c-67935eece51a\",\"type\":\"Microsoft.Support/services\",\"properties\":{\"displayName\":\"App - 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Portal","resourceTypes":[]}},{"id":"/providers/Microsoft.Support/services/66ea76c9-5d31-568e-cf01-919415d2756c","name":"66ea76c9-5d31-568e-cf01-919415d2756c","type":"Microsoft.Support/services","properties":{"displayName":"Windows + Update for Business Reports","resourceTypes":[]}}]}' headers: cache-control: - no-cache content-length: - - '80969' + - '101690' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:18:12 GMT + - Mon, 25 Mar 2024 06:30:54 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: 0957A70CEEC948F688168EADC8C83636 Ref B: CO6AA3150220031 Ref C: 2024-03-25T06:30:54Z' status: code: 200 message: OK @@ -333,7 +404,7 @@ interactions: ParameterSetName: - --service-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET uri: https://management.azure.com/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea?api-version=2020-04-01 response: @@ -348,21 +419,19 @@ interactions: content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:18:14 GMT + - Mon, 25 Mar 2024 06:30:56 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: 3BFA35AD31CE4CDDABFDAF0BE664D4BA Ref B: CO6AA3150217051 Ref C: 2024-03-25T06:30:57Z' status: code: 200 message: OK @@ -380,53 +449,72 @@ interactions: ParameterSetName: - --service-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET uri: https://management.azure.com/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications?api-version=2020-04-01 response: body: - string: "{\"value\":[{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/c9805a0b-9410-1708-2989-0befc008e963\",\"name\":\"c9805a0b-9410-1708-2989-0befc008e963\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"Issues - with Activity Log Alerts\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/9dfa5fc1-4b66-106b-d3f3-453568873162\",\"name\":\"9dfa5fc1-4b66-106b-d3f3-453568873162\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"I - can't configure Export of Activity Log / Configuring export in Azure Portal\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/dedd4374-f696-d2a7-5e94-e97af375eb22\",\"name\":\"dedd4374-f696-d2a7-5e94-e97af375eb22\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"I - can't configure Export of Activity Log / Configuring export using REST API\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/feb105d8-f457-4af4-c887-ad87f35bd81f\",\"name\":\"feb105d8-f457-4af4-c887-ad87f35bd81f\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"I - can't configure Export of Activity Log / Configuring export using PowerShell - or CLI\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/a1025835-1fbf-b1f2-f87a-e9d530e2a38d\",\"name\":\"a1025835-1fbf-b1f2-f87a-e9d530e2a38d\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"Issues - with Viewing or Querying Activity Log / My logs are not showing up when expected\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/48b8f1d3-a8bc-bdc8-e27f-0196741a0d0a\",\"name\":\"48b8f1d3-a8bc-bdc8-e27f-0196741a0d0a\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"Issues - with Viewing or Querying Activity Log / I cannot find the logs for expected - event\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/c98da85c-d35d-a0de-66a5-adec086b6b04\",\"name\":\"c98da85c-d35d-a0de-66a5-adec086b6b04\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"Issues - with Viewing or Querying Activity Log / Expected information is missing in - the log\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/a4816543-0185-1eec-7a4c-cdb1bb8f89a6\",\"name\":\"a4816543-0185-1eec-7a4c-cdb1bb8f89a6\",\"type\":\"Microsoft.Support/problemClassifications\",\"properties\":{\"displayName\":\"Issues - with Viewing or Querying Activity Log / I can\u2019t query Activity Log using - REST 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with Activity Log Alerts\"}},{\"\ + id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/9dfa5fc1-4b66-106b-d3f3-453568873162\"\ + ,\"name\":\"9dfa5fc1-4b66-106b-d3f3-453568873162\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"I can't configure Export of Activity Log\ + \ / Configuring export in Azure Portal\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/dedd4374-f696-d2a7-5e94-e97af375eb22\"\ + ,\"name\":\"dedd4374-f696-d2a7-5e94-e97af375eb22\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"I can't configure Export of Activity Log\ + \ / Configuring export using REST API\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/feb105d8-f457-4af4-c887-ad87f35bd81f\"\ + ,\"name\":\"feb105d8-f457-4af4-c887-ad87f35bd81f\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"I can't configure Export of Activity Log\ + \ / Configuring export using PowerShell or CLI\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/a1025835-1fbf-b1f2-f87a-e9d530e2a38d\"\ + ,\"name\":\"a1025835-1fbf-b1f2-f87a-e9d530e2a38d\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / My logs are not showing up when expected\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/48b8f1d3-a8bc-bdc8-e27f-0196741a0d0a\"\ + ,\"name\":\"48b8f1d3-a8bc-bdc8-e27f-0196741a0d0a\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / I cannot find the logs for expected event\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/c98da85c-d35d-a0de-66a5-adec086b6b04\"\ + ,\"name\":\"c98da85c-d35d-a0de-66a5-adec086b6b04\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / Expected information is missing in the log\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/a4816543-0185-1eec-7a4c-cdb1bb8f89a6\"\ + ,\"name\":\"a4816543-0185-1eec-7a4c-cdb1bb8f89a6\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / I can\u2019t query Activity Log using REST API\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/4ed4f45e-35df-d0b9-721c-87421d9f10c5\"\ + ,\"name\":\"4ed4f45e-35df-d0b9-721c-87421d9f10c5\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / I can\u2019t query Activity Log using PowerShell\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/2e5a91a4-146b-5521-250b-feb114bb8564\"\ + ,\"name\":\"2e5a91a4-146b-5521-250b-feb114bb8564\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Issues with Viewing or Querying Activity\ + \ Log / I can\u2019t query Activity Log using CLI\"}},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/68a53b41-9db6-818d-868c-819510efe106\"\ + ,\"name\":\"68a53b41-9db6-818d-868c-819510efe106\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"I can't view Activity Log in Log Analytics\"\ + }},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/682cdc67-9e71-35b1-2931-d6e691f4eb91\"\ + ,\"name\":\"682cdc67-9e71-35b1-2931-d6e691f4eb91\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"Integration with 3rd party SIEM tools\"\ + }},{\"id\":\"/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/bc7be708-930c-b253-7dca-b650006978ea\"\ + ,\"name\":\"bc7be708-930c-b253-7dca-b650006978ea\",\"type\":\"Microsoft.Support/problemClassifications\"\ + ,\"properties\":{\"displayName\":\"I need to increase retention of Activity\ + \ Log\"}}]}" headers: cache-control: - no-cache content-length: - - '4154' + - '4464' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:18:14 GMT + - Mon, 25 Mar 2024 06:30:59 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: BD6356E9A8584881BFCBFA3E406E1525 Ref B: CO6AA3150218053 Ref C: 2024-03-25T06:30:59Z' status: code: 200 message: OK @@ -444,7 +532,7 @@ interactions: ParameterSetName: - --service-name --problem-classification-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET uri: https://management.azure.com/providers/Microsoft.Support/services/484e2236-bc6d-b1bb-76d2-7d09278cf9ea/problemClassifications/c9805a0b-9410-1708-2989-0befc008e963?api-version=2020-04-01 response: @@ -459,21 +547,19 @@ interactions: content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:18:14 GMT + - Mon, 25 Mar 2024 06:31:00 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: CFD95056E6C54CE182AD661CD531E9FD Ref B: CO6AA3150219047 Ref C: 2024-03-25T06:31:01Z' status: code: 200 message: OK diff --git a/src/support/azext_support/tests/latest/recordings/test_support_tickets.yaml b/src/support/azext_support/tests/latest/recordings/test_support_tickets.yaml index cabe1202f5f..a2a30afbd6d 100644 --- a/src/support/azext_support/tests/latest/recordings/test_support_tickets.yaml +++ b/src/support/azext_support/tests/latest/recordings/test_support_tickets.yaml @@ -11,7 +11,7 @@ interactions: Connection: - keep-alive Content-Length: - - '86' + - '83' Content-Type: - application/json ParameterSetName: @@ -19,7 +19,7 @@ interactions: --contact-email --contact-first-name --contact-language --contact-last-name --contact-method --contact-timezone --problem-classification User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: POST uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/checkNameAvailability?api-version=2020-04-01 response: @@ -33,23 +33,21 @@ interactions: content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:18:13 GMT + - Mon, 25 Mar 2024 06:30:55 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: E303D31A67BE4C6C99F8DC864F82860D Ref B: CO6AA3150220053 Ref C: 2024-03-25T06:30:54Z' status: code: 200 message: OK @@ -60,7 +58,7 @@ interactions: "Foo", "lastName": "Bar", "preferredContactMethod": "email", "primaryEmailAddress": "azengcase@microsoft.com", "preferredTimeZone": "Pacific Standard Time", "country": "USA", "preferredSupportLanguage": "en-US"}, "title": "test ticket from python - cli test. Do not assign and close after a day.", "problemStartTime": "2021-08-03T15:18:13.000Z", + cli test. Do not assign and close after a day.", "problemStartTime": "2024-03-24T23:30:55.000Z", "serviceId": "/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc"}}' headers: Accept: @@ -80,7 +78,7 @@ interactions: --contact-email --contact-first-name --contact-language --contact-last-name --contact-method --contact-timezone --problem-classification User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: PUT uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 response: @@ -88,27 +86,29 @@ interactions: string: '' headers: azure-asyncoperation: - - https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/3a65fef3-9316-4c36-a5ca-fc38e1dbd4ad?api-version=2020-04-01 + - 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no-cache content-length: - '0' date: - - Tue, 03 Aug 2021 22:18:14 GMT + - Mon, 25 Mar 2024 06:30:56 GMT expires: - '-1' location: - - https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationResults/3a65fef3-9316-4c36-a5ca-fc38e1dbd4ad?api-version=2020-04-01 + - https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationResults/1cad1ac5-2c5f-4a7c-8bc0-e289f76f63f5?api-version=2020-04-01&t=638469450573273759&c=MIIHADCCBeigAwIBAgITfARmPsJdo2ShuN-ImAAABGY-wjANBgkqhkiG9w0BAQsFADBEMRMwEQYKCZImiZPyLGQBGRYDR0JMMRMwEQYKCZImiZPyLGQBGRYDQU1FMRgwFgYDVQQDEw9BTUUgSW5mcmEgQ0EgMDUwHhcNMjQwMTMxMjIwNzA5WhcNMjUwMTI1MjIwNzA5WjBAMT4wPAYDVQQDEzVhc3luY29wZXJhdGlvbnNpZ25pbmdjZXJ0aWZpY2F0ZS5tYW5hZ2VtZW50LmF6dXJlLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAOVFiSMi9Sg6cKnrBuPHbDk_Zwa1ZNYHwLVPJArEI9N2bLrgd1mU0ZdNVcdf6rtZCkUUuCe3vxnVTGwufpwH9GPWDgJOpJoL9wgKOzUDiHLUeiWPjrK1AoaQVprZgjnzXBIWiZC2tZjbUT9pOI_ixYJJPrsCfLt7HEccnhObROE1mo_hpiPDrtOQDaX-BboNceB8vI1wmSPApGpPRM9hBRQbXgqKFC8094UNsMVkWPCrsPvP5YlMBLARlGf2WTevGKRREjstkApf1Swi7uKnpyhhsidD1yREMU0mWY9wnZfAX0jpEp3p9jKVMPQ3L-m-nSZI4zrtbW0AnI0O3pAEwe0CAwEAAaOCA-0wggPpMCcGCSsGAQQBgjcVCgQaMBgwCgYIKwYBBQUHAwEwCgYIKwYBBQUHAwIwPQYJKwYBBAGCNxUHBDAwLgYmKwYBBAGCNxUIhpDjDYTVtHiE8Ys-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_aHR0cDovL2NybC5taWNyb3NvZnQuY29tL3BraWluZnJhL0NSTC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMS5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMi5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMy5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsNC5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JsMBcGA1UdIAQQMA4wDAYKKwYBBAGCN3sBATAfBgNVHSMEGDAWgBR61hmFKHlscXYeYPjzS--iBUIWHTAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwDQYJKoZIhvcNAQELBQADggEBADNBZjhX44bpBtC8kogZJGe4lYeHX95whfZ7X_CMSUuZRbQQ_b6raUpp8V8eF0YUa9b3Oa-DGrs5WfzogCuGcJPeoEVnDYzc1jlKubSIpGw73aGZzhbTjJeNf-Qe-5vTG-GcNzVtIcrwi93YSiK2LSbgrLpTL7T7znjePcGRRkCBjAslrV5SqufcsrpGmqvPAVKXRV-OIOzvXy6qmn9CHmdo0RGBXGIakbLMec_1SIS8NdPsB6i6XPjL2SDjqKTa5car7bVYlXEVsgL-000VF1t6x1II3VBNfsEJ81CdJyxaCJnwvWI6kHtCtJX9QYK3qZab9PfZRBvcetJoPdMFvBU&s=ZIPLEhtQ2oQyTLOe1acorDkQpusZ7q7TXW7X5z-NCuIF5B7IBF9j4EyGfVmLRuWqgh-B35xt4efpyt0wIBNmeedOuHhd2dcqNmh-Yj-7IIuSZaRjgHj1tXlpwu7AaZenWiL4AkXxRdZRPrsdNomoUaMcRbCGFWuEtGKmJ1Q27cIdOAxpGgfDUa6a5BIGHQtUw9XTilrdkMl_pAWKVCbvTjA7_D2QBsf3yHXEvVZRy_iTpHYhJvXOHIh98bseDqFJtStcxA8pmyLtzrNwFXTwLH8JrQThUFF3tZfm3hU0_fc2IoANwhlBZLcy1PBX8JFEdOULEf7l0t9OTENrQlKfeg&h=fncmawrBrckDySKO0Nl92WTVN63fwDQTJBezMitO7_Y pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: 80DCDE350EC44E079D7704244651F27E Ref B: CO6AA3150217023 Ref C: 2024-03-25T06:30:56Z' status: code: 202 message: Accepted @@ -128,8093 +128,33 @@ interactions: --contact-email --contact-first-name --contact-language --contact-last-name --contact-method --contact-timezone --problem-classification User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/3a65fef3-9316-4c36-a5ca-fc38e1dbd4ad?api-version=2020-04-01 + uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/1cad1ac5-2c5f-4a7c-8bc0-e289f76f63f5?api-version=2020-04-01&t=638469450573117516&c=MIIHADCCBeigAwIBAgITfARmPsJdo2ShuN-ImAAABGY-wjANBgkqhkiG9w0BAQsFADBEMRMwEQYKCZImiZPyLGQBGRYDR0JMMRMwEQYKCZImiZPyLGQBGRYDQU1FMRgwFgYDVQQDEw9BTUUgSW5mcmEgQ0EgMDUwHhcNMjQwMTMxMjIwNzA5WhcNMjUwMTI1MjIwNzA5WjBAMT4wPAYDVQQDEzVhc3luY29wZXJhdGlvbnNpZ25pbmdjZXJ0aWZpY2F0ZS5tYW5hZ2VtZW50LmF6dXJlLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAOVFiSMi9Sg6cKnrBuPHbDk_Zwa1ZNYHwLVPJArEI9N2bLrgd1mU0ZdNVcdf6rtZCkUUuCe3vxnVTGwufpwH9GPWDgJOpJoL9wgKOzUDiHLUeiWPjrK1AoaQVprZgjnzXBIWiZC2tZjbUT9pOI_ixYJJPrsCfLt7HEccnhObROE1mo_hpiPDrtOQDaX-BboNceB8vI1wmSPApGpPRM9hBRQbXgqKFC8094UNsMVkWPCrsPvP5YlMBLARlGf2WTevGKRREjstkApf1Swi7uKnpyhhsidD1yREMU0mWY9wnZfAX0jpEp3p9jKVMPQ3L-m-nSZI4zrtbW0AnI0O3pAEwe0CAwEAAaOCA-0wggPpMCcGCSsGAQQBgjcVCgQaMBgwCgYIKwYBBQUHAwEwCgYIKwYBBQUHAwIwPQYJKwYBBAGCNxUHBDAwLgYmKwYBBAGCNxUIhpDjDYTVtHiE8Ys-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_aHR0cDovL2NybC5taWNyb3NvZnQuY29tL3BraWluZnJhL0NSTC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMS5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMi5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsMy5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JshjFodHRwOi8vY3JsNC5hbWUuZ2JsL2NybC9BTUUlMjBJbmZyYSUyMENBJTIwMDUuY3JsMBcGA1UdIAQQMA4wDAYKKwYBBAGCN3sBATAfBgNVHSMEGDAWgBR61hmFKHlscXYeYPjzS--iBUIWHTAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwDQYJKoZIhvcNAQELBQADggEBADNBZjhX44bpBtC8kogZJGe4lYeHX95whfZ7X_CMSUuZRbQQ_b6raUpp8V8eF0YUa9b3Oa-DGrs5WfzogCuGcJPeoEVnDYzc1jlKubSIpGw73aGZzhbTjJeNf-Qe-5vTG-GcNzVtIcrwi93YSiK2LSbgrLpTL7T7znjePcGRRkCBjAslrV5SqufcsrpGmqvPAVKXRV-OIOzvXy6qmn9CHmdo0RGBXGIakbLMec_1SIS8NdPsB6i6XPjL2SDjqKTa5car7bVYlXEVsgL-000VF1t6x1II3VBNfsEJ81CdJyxaCJnwvWI6kHtCtJX9QYK3qZab9PfZRBvcetJoPdMFvBU&s=OWM8Q1bkfSfXySLBFjgktNTQvZoJpKhpLbLrX9Fhhvb9lJENC8e_Hynk7FbKwgrDzekOxNnz1bQRMCyckmd00Z4Ytg_M0ckmYRWRo-jr9UwT93AyIj3Bv1eosYh3u8HczcP3Eg_rwQDU-hAL8Hh0zAVIi9KfpVxNApUyG_z12q8M2yCtkAXHzjIift7Y4RxbgTSpi2d1ShHUwOUQi6UNnr343wRXrQhwrH1RejWMW08fm3IUv0kVmjRHp8wTS4OJT6q4SJnjqzo9jbb1MPbIPq1uBgDYtgNey39IjamRw_drKqgwILk3Yz9s4lhvw6Xf2UohJlm2stmB9N6Kqyrkdw&h=mq8uQgdwVkt552klj30WXoWZ0G__XJ7CyvHqwJaucyA response: body: - string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/3a65fef3-9316-4c36-a5ca-fc38e1dbd4ad","status":"Succeeded","properties":{"supportTicketCreationWarning":""}}' + string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/1cad1ac5-2c5f-4a7c-8bc0-e289f76f63f5","status":"InProgress"}' headers: cache-control: - no-cache content-length: - - '212' - content-type: - - application/json; charset=utf-8 - date: - - Tue, 03 Aug 2021 22:18:45 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding - x-content-type-options: - - nosniff - status: - code: 200 - message: OK -- request: - body: null - headers: - Accept: - - '*/*' - Accept-Encoding: - - gzip, deflate - CommandName: - - support tickets create - Connection: - - keep-alive - ParameterSetName: - - --debug --description --severity --ticket-name --severity --title --contact-country - --contact-email --contact-first-name --contact-language --contact-last-name - --contact-method --contact-timezone --problem-classification - User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) - method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 - response: - body: - string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001","name":"test_ticket_from_cli_000001","type":"Microsoft.Support/supportTickets","properties":{"description":"test - ticket from python cli test. Do not assign and close after a day.","problemClassificationId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/44114011-6a66-e902-c00f-e419b6b4509f","problemClassificationDisplayName":"Cost - Management / I have access but cost is not loading for me","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Foo","lastName":"Bar","preferredContactMethod":"Email","primaryEmailAddress":"azengcase@microsoft.com","preferredTimeZone":"Pacific - Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2021-08-03T22:18:28Z","expirationTime":"2021-08-04T14:19:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"2108030010002669","title":"test - ticket from python cli test. 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Please provide a valid name","details":[]}}' - headers: - cache-control: - - no-cache - content-length: - - '119' - content-type: - - application/json - date: - - Tue, 03 Aug 2021 22:18:48 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - x-content-type-options: - - nosniff - x-ms-ratelimit-remaining-subscription-writes: - - '1199' - status: - code: 400 - message: Bad Request -- request: - body: '{"properties": {"sender": "nichheda@microsoft.com", "subject": "test subject - for communication posted from azure python cli", "body": "test body for communication - posted from azure python cli"}}' - headers: - Accept: - - application/json - Accept-Encoding: - - gzip, deflate - CommandName: - - support tickets communications create - Connection: - - keep-alive - Content-Length: - - '194' - Content-Type: - - application/json - ParameterSetName: - - --debug --ticket-name --communication-name --communication-sender --communication-subject - --communication-body - User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) - method: PUT - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002?api-version=2020-04-01 - response: - body: - string: '' - headers: - azure-asyncoperation: - - https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/0e73194e-2e63-4149-a88c-c10fdf9c3230?api-version=2020-04-01 - cache-control: - - no-cache - content-length: - - '0' - date: - - Tue, 03 Aug 2021 22:18:50 GMT - expires: - - '-1' - location: - - https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationResults/0e73194e-2e63-4149-a88c-c10fdf9c3230?api-version=2020-04-01 - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - x-content-type-options: - - nosniff - x-ms-ratelimit-remaining-subscription-writes: - - '1199' - status: - code: 202 - message: Accepted -- request: - body: null - headers: - Accept: - - '*/*' - Accept-Encoding: - - gzip, deflate - CommandName: - - support tickets communications create - Connection: - - keep-alive - ParameterSetName: - - --debug --ticket-name --communication-name --communication-sender --communication-subject - --communication-body - User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) - method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/0e73194e-2e63-4149-a88c-c10fdf9c3230?api-version=2020-04-01 - response: - body: - string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/operationsStatus/0e73194e-2e63-4149-a88c-c10fdf9c3230","status":"Succeeded","properties":{"supportTicketCreationWarning":""}}' - headers: - cache-control: - - no-cache - content-length: - - '212' - content-type: - - application/json; charset=utf-8 - date: - - Tue, 03 Aug 2021 22:19:20 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding - x-content-type-options: - - nosniff - status: - code: 200 - message: OK -- request: - body: null - headers: - Accept: - - '*/*' - Accept-Encoding: - - gzip, deflate - CommandName: - - support tickets communications create - Connection: - - keep-alive - ParameterSetName: - - --debug --ticket-name --communication-name --communication-sender --communication-subject - --communication-body - User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) - method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002?api-version=2020-04-01 - response: - body: - string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002","name":"test_communication_from_cli_000002","type":"Microsoft.Support/communications","properties":{"communicationType":"Web","communicationDirection":"Inbound","sender":"nichheda@microsoft.com","subject":"test - subject for communication posted from azur... - TrackingID#2108030010002669","body":"
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\\nIncident title:\\ntest - ticket from python cli test. Do not assign and close after a day.
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\\nProduct: Azure/Billing/Cost\\n - Management/I have access but cost is not loading for me
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\\nAzure Subscription ID: 1c4eecc5-46a8-4b7f-9a0a-fa0ba47240cd
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\\n\\n\\n\",\"createdDate\":\"2021-08-03T22:18:35Z\"}}]}" - headers: - cache-control: - - no-cache - content-length: - - '25548' - content-type: - - application/json; charset=utf-8 - date: - - Tue, 03 Aug 2021 22:19:25 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding - x-content-type-options: - - nosniff - status: - code: 200 - message: OK -- request: - body: null - headers: - Accept: - - application/json - Accept-Encoding: - - gzip, deflate - CommandName: - - support tickets communications show - Connection: - - keep-alive - ParameterSetName: - - --ticket-name --communication-name - User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) - method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002?api-version=2020-04-01 - response: - body: - string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002","name":"test_communication_from_cli_000002","type":"Microsoft.Support/communications","properties":{"communicationType":"Web","communicationDirection":"Inbound","sender":"nichheda@microsoft.com","subject":"test - subject for communication posted from azur... - TrackingID#2108030010002669","body":"
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TrackingID#2403250010001029","body":"
test
+        body for communication posted from azure python cli
","createdDate":"2024-03-25T06:31:51Z"}}' headers: cache-control: - no-cache content-length: - - '4158' + - '585' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:20:29 GMT + - Mon, 25 Mar 2024 06:32:04 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: 0CBA788E5286487D8638F4D033BD827E Ref B: CO6AA3150218019 Ref C: 2024-03-25T06:32:04Z' status: code: 200 message: OK @@ -8751,48 +509,281 @@ interactions: Accept-Encoding: - gzip, deflate CommandName: - - support tickets list + - support tickets communications list Connection: - keep-alive ParameterSetName: - - --filters + - --ticket-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets?$top=100&$filter=status+eq+%27Open%27&api-version=2020-04-01&$skipToken=%255B%257B%2522compositeToken%2522%253A%257B%2522token%2522%253Anull%252C%2522range%2522%253A%257B%2522min%2522%253A%252205C1E5673399CA%2522%252C%2522max%2522%253A%252205C1E5CD673396%2522%257D%257D%252C%2522orderByItems%2522%253A%255B%257B%2522item%2522%253A%25222020-07-14T18%253A07%253A46.6863227Z%2522%257D%255D%252C%2522rid%2522%253A%2522e6dtAI34RR%252BV%252Bz4AAADACg%253D%253D%2522%252C%2522skipCount%2522%253A1%252C%2522filter%2522%253A%2522%2528%2520c.CreatedOn%2520%253C%253D%2520%255C%25222020-07-28T07%253A31%253A50.5636294Z%255C%2522%2520OR%2520not%2520IS_DEFINED%2528c.CreatedOn%2529%2520OR%2520IS_NULL%2528c.CreatedOn%2529%2520OR%2520IS_BOOLEAN%2528c.CreatedOn%2529%2520OR%2520IS_NUMBER%2528c.CreatedOn%2529%2520%2529%2522%257D%255D + uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications?api-version=2020-04-01 response: body: - string: '{"value":[{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/E2ETest637303467743138516","name":"E2ETest637303467743138516","type":"Microsoft.Support/supportTickets","properties":{"description":"test - ticket from e2e test. do not assign and do not close. case submission team - will take care of closing it.","problemClassificationId":"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25","problemClassificationDisplayName":"Test - Support Topic 1","severity":"Moderate","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"first - 187","lastName":"last 678","preferredContactMethod":"Phone","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"837","preferredTimeZone":"Eastern - Standard Time","country":"CAN","preferredSupportLanguage":"ja-jp"},"technicalTicketDetails":{"resourceId":"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Infrastructure/providers/Microsoft.Compute/virtualMachines/ADandAADSync"},"serviceLevelAgreement":{"startTime":"2020-07-14T18:06:55Z","expirationTime":"2020-07-14T20:06:55Z","slaMinutes":120},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"120071421001894","title":"test - ticket from e2e test. do not assign and do not close.","serviceId":"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201","serviceDisplayName":"Test - Product Case Submission - Preview","status":"Open","createdDate":"2020-07-14T18:06:36Z","modifiedDate":"2021-06-18T23:50:08Z"}}],"nextLink":"https://management.azure.com:443/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets?$top=100&$filter=status+eq+%27Open%27&api-version=2020-04-01&$skipToken=%255B%257B%2522compositeToken%2522%253A%257B%2522token%2522%253Anull%252C%2522range%2522%253A%257B%2522min%2522%253A%252205C1E9673399CA%2522%252C%2522max%2522%253A%252205C1E9CD673398%2522%257D%257D%252C%2522orderByItems%2522%253A%255B%257B%2522item%2522%253A%25222020-07-14T18%253A06%253A36.0810853Z%2522%257D%255D%252C%2522rid%2522%253A%2522e6dtAI34RR9I%252BT4AAAAgAg%253D%253D%2522%252C%2522skipCount%2522%253A1%252C%2522filter%2522%253A%2522%2528%2520c.CreatedOn%2520%253C%253D%2520%255C%25222020-07-14T18%253A07%253A46.6863227Z%255C%2522%2520OR%2520not%2520IS_DEFINED%2528c.CreatedOn%2529%2520OR%2520IS_NULL%2528c.CreatedOn%2529%2520OR%2520IS_BOOLEAN%2528c.CreatedOn%2529%2520OR%2520IS_NUMBER%2528c.CreatedOn%2529%2520%2529%2522%257D%255D"}' - headers: - cache-control: - - no-cache - content-length: - - '2560' - content-type: - - application/json; charset=utf-8 - date: - - Tue, 03 Aug 2021 22:20:30 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding - x-content-type-options: - - nosniff + string: "{\"value\":[{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/test_communication_from_cli_000002\"\ + ,\"name\":\"test_communication_from_cli_000002\",\"type\":\"Microsoft.Support/communications\"\ + ,\"properties\":{\"communicationType\":\"Web\",\"communicationDirection\"\ + :\"Outbound\",\"sender\":\"nichheda@microsoft.com\",\"subject\":\"test subject\ + \ for communication posted from azur... - TrackingID#2403250010001029\",\"\ + body\":\"
test body for communication posted from azure python cli
\"\ + ,\"createdDate\":\"2024-03-25T06:31:51Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001/communications/65b8bb3f-71ea-ee11-a203-000d3a1995e0\"\ + ,\"name\":\"65b8bb3f-71ea-ee11-a203-000d3a1995e0\",\"type\":\"Microsoft.Support/communications\"\ + ,\"properties\":{\"communicationType\":\"Web\",\"communicationDirection\"\ + :\"Inbound\",\"sender\":\"support@mail.support.microsoft.com\",\"subject\"\ + :\"\\nCase 2403250010001029\u2009 Your question was successfully submitted\ + \ to Microsoft Support TrackingID#2403250010001029\",\"body\":\"\\n\\\ + n\\n\\n\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\n
\\\ + n\\n\\n\\n\\n\\n\\n
\\n\\n\\n\\n\\n\\n\\n
\\n\\n\\n\\n\\n\\n\\n\\\ + n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n
 
\\n
You can contact us again about this incident at any time\ + \ on\\n the Microsoft Azure portal.\\n See the Azure Support FAQ for\\n additional information about Azure Support, including terms\ + \ and conditions.
\\n 
\\nThis\ + \ email is generated from an unmonitored account. Please do not reply.
\\\ + n
\\nThank you,
\\nMicrosoft Azure Support
\\\ + n
 
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Having trouble viewing\ + \ this email? View\\n your request online
\\\ + n
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\\\ + n\\\"Microsoft\\\"
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Support
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\\n
Your question was successfully submitted to Microsoft Support\\\ + n using your Azure Support Plan - Internal plan. A Microsoft support professional\ + \ will contact you.
\\n 
\\nPlease\ + \ note: First time is based on Severity and if the case is classified as \u201C\ + 24x7\u201D (\u201CSeverity\\n A\u201D response cases are always 24x7, \u201C\ + Severity B\u201D are optionally 24x7, and \u201CSeverity C\u201D cases are\ + \ business hours only). Learn more about support\\n response\ + \ times.
\\\ + n
 
\\n
Please keep in mind: microsoftsupport.com and microsoft.com\ + \ are both valid email domains used for communications related\\n to your\ + \ support request.
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\\\ + n
\\n\\n\\n\\n\\\ + n\\n\\n\\\ + n\\\ + n\\\ + n\\n\\n\\\ + n\\n\\n\\\ + n\\\ + n\\n\\n\\n\\\ + n\\n\\\ + n\\n\\n\\n
\\n
azengcase@microsoft.com
\\\ + n
\\n\\n\\n\\n\\\ + n\\n\\n\\n
\\nIncident title:\\ntest ticket from python cli test. Do not\ + \ assign and close after a day.
\\nSupport\ + \ request number:\\n2403250010001029
\\nSeverity rating:\\nC
\\nContact\ + \ preference:\\n
\\n
Email
\\\ + n
\\n
\\nName:\\nFoo Bar
\\nEmail\ + \ address:
\\nContact numbers:\\n
\\n
\\\ + n
\\n
\\n
\\n
 
\\n
Additional\ + \ Information
\\n
\\\ + nProduct: Azure/Billing/Cost\\\ + n Management/I have access but cost is not loading for me
\\nAzure Subscription: IBIZA - Test
\\\ + nAzure Subscription ID: 76cb77fa-8b17-4eab-9493-b65dace99813
\\\ + n
 
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\\nThis message from Microsoft\ + \ is an important part\\n of a program, service, or product that you or your\ + \ company purchased or participates in. Microsoft respects your privacy. Please\ + \ read our Privacy\\n Statement.
\\\ + n 
\\n
\\nOne Microsoft Way, Redmond,\ + \ WA 98052 USA
\\n 		\\n
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\\n\\\ + n\\n\",\"createdDate\":\"2024-03-25T06:31:08Z\"}}]}" + headers: + cache-control: + - no-cache + content-length: + - '25623' + content-type: + - application/json; charset=utf-8 + date: + - Mon, 25 Mar 2024 06:32:07 GMT + expires: + - '-1' + pragma: + - no-cache + strict-transport-security: + - max-age=31536000; includeSubDomains + x-cache: + - CONFIG_NOCACHE + x-content-type-options: + - nosniff + x-msedge-ref: + - 'Ref A: B958DA48D23846598290D79462A6372E Ref B: CO6AA3150219037 Ref C: 2024-03-25T06:32:06Z' status: code: 200 message: OK @@ -8804,48 +795,41 @@ interactions: Accept-Encoding: - gzip, deflate CommandName: - - support tickets list + - support tickets communications show Connection: - keep-alive ParameterSetName: - - --filters + - --ticket-name --communication-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET - 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TrackingID#2403250010001029","body":"
test
+        body for communication posted from azure python cli
","createdDate":"2024-03-25T06:31:51Z"}}' headers: cache-control: - no-cache content-length: - - '2551' + - '585' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:20:30 GMT + - Mon, 25 Mar 2024 06:32:10 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: 28B0F5A7D4A64A1FBD394AAB80D76143 Ref B: CO6AA3150219031 Ref C: 2024-03-25T06:32:09Z' status: code: 200 message: OK @@ -8863,42 +847,2143 @@ interactions: ParameterSetName: - --filters User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET - uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets?$top=100&$filter=status+eq+%27Open%27&api-version=2020-04-01&$skipToken=%255B%257B%2522compositeToken%2522%253A%257B%2522token%2522%253Anull%252C%2522range%2522%253A%257B%2522min%2522%253A%252205C1C9CD673398%2522%252C%2522max%2522%253A%252205C1CD673399C8%2522%257D%257D%252C%2522orderByItems%2522%253A%255B%257B%2522item%2522%253A%25222020-07-06T23%253A40%253A08.1355676Z%2522%257D%255D%252C%2522rid%2522%253A%2522e6dtAI34RR8R7z4AAAAgDg%253D%253D%2522%252C%2522skipCount%2522%253A1%252C%2522filter%2522%253A%2522%2528%2520c.CreatedOn%2520%253C%2520%255C%25222020-07-14T18%253A06%253A36.0810853Z%255C%2522%2520OR%2520not%2520IS_DEFINED%2528c.CreatedOn%2529%2520OR%2520IS_NULL%2528c.CreatedOn%2529%2520OR%2520IS_BOOLEAN%2528c.CreatedOn%2529%2520OR%2520IS_NUMBER%2528c.CreatedOn%2529%2520%2529%2522%257D%255D + uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets?$top=100&$filter=status%20eq%20%27Open%27&api-version=2020-04-01 response: body: - string: '{"value":[{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/E2ETest637287340783418575","name":"E2ETest637287340783418575","type":"Microsoft.Support/supportTickets","properties":{"description":"test - ticket from e2e test. do not assign and do not close. case submission team - will take care of closing it.","problemClassificationId":"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25","problemClassificationDisplayName":"Test - Support Topic 1","severity":"Moderate","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"first - 61","lastName":"last 726","preferredContactMethod":"Phone","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"033","preferredTimeZone":"Eastern - Standard Time","country":"CAN","preferredSupportLanguage":"ja-jp"},"technicalTicketDetails":{"resourceId":"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Infrastructure/providers/Microsoft.Compute/virtualMachines/ADandAADSync"},"serviceLevelAgreement":{"startTime":"2020-06-26T13:00:00Z","expirationTime":"2020-06-26T15:00:00Z","slaMinutes":120},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"120062621000104","title":"test - ticket from e2e test. do not assign and do not close.","serviceId":"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201","serviceDisplayName":"Test - Product Case Submission - Preview","status":"Open","createdDate":"2020-06-26T02:08:17Z","modifiedDate":"2021-06-18T23:49:58Z"}}]}' - headers: - cache-control: - - no-cache - content-length: - - '1604' - content-type: - - application/json; charset=utf-8 - date: - - Tue, 03 Aug 2021 22:20:31 GMT - expires: - - '-1' - pragma: - - no-cache - server: - - Kestrel - strict-transport-security: - - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding - x-content-type-options: - - nosniff + string: "{\"value\":[{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001\"\ + ,\"name\":\"test_ticket_from_cli_000001\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test ticket from python cli test. 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enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"firstName\",\"lastName\"\ + :\"lastName\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"vimunuku@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/ACTEST/providers/Microsoft.Compute/virtualMachines/ACTEST\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2024-03-19T20:33:07Z\",\"expirationTime\"\ + :\"2024-03-20T16:34:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"grhuang@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2403190010004435\",\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/40ef020e-8ae7-8d57-b538-9153c47cee69\"\ + ,\"serviceDisplayName\":\"SQL Server in VM - Linux\",\"status\":\"Open\",\"\ + createdDate\":\"2024-03-19T20:33:07Z\",\"modifiedDate\":\"2024-03-19T21:03:14Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_grhuang_2024_03_04_1\"\ + ,\"name\":\"test_grhuang_2024_03_04_1\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"Test\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25\"\ + ,\"problemClassificationDisplayName\":\"Test Support Topic 1\",\"severity\"\ + :\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\"\ + :{\"firstName\":\"first\",\"lastName\":\"last\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"grhuang@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + 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Support Topic 1\",\"severity\"\ + :\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\"\ + :{\"firstName\":\"first\",\"lastName\":\"last\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"grhuang@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2024-03-04T21:01:58Z\"\ + ,\"expirationTime\":\"2024-03-05T17:02:00Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2403040040013530\"\ + ,\"title\":\"Test\",\"serviceId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201\"\ + ,\"serviceDisplayName\":\"Test Product Case Submission - Preview\",\"status\"\ + :\"Open\",\"createdDate\":\"2024-03-04T21:01:58Z\",\"modifiedDate\":\"2024-03-04T21:02:09Z\"\ + 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Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2024-02-14T17:01:02Z\",\"expirationTime\"\ + :\"2024-02-15T01:01:02Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2402140040008351\",\"title\":\"Internal Microsoft test case - please close\"\ + ,\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2024-02-14T17:01:02Z\",\"modifiedDate\":\"2024-02-14T17:01:58Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/testticket_grhuang_10092023_2\"\ + ,\"name\":\"testticket_grhuang_10092023_2\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test\_ticket\_-\_close\_tomorrow\_-\_support\_\ + api\_bugbash\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/d0f16bf7-e011-3f3b-1c26-3147f84e0896\"\ + ,\"problemClassificationDisplayName\":\"Assistance with bill / Help understanding\ + \ my invoice (bill)\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Grace\",\"lastName\"\ + :\"Huang\",\"preferredContactMethod\":\"Phone\",\"primaryEmailAddress\":\"\ + grhuang@microsoft.com\",\"phoneNumber\":\"112115678\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"supportEngineer\":{\"emailAddress\":\"grhuang@microsoft.com\"\ + },\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2401230040015515\"\ + ,\"title\":\"test\_ticket\_-\_close\_tomorrow\_-\_support\_api\_bugbash\"\ + ,\"serviceId\":\"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc\"\ + ,\"serviceDisplayName\":\"Billing\",\"status\":\"Open\",\"createdDate\":\"\ + 2024-01-23T22:22:50Z\",\"modifiedDate\":\"2024-02-07T23:17:07Z\"}},{\"id\"\ + :\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/517f2da6-820ff4e1-3938ad8c-739b-42a6-a7ec-3d067df9214d\"\ + ,\"name\":\"517f2da6-820ff4e1-3938ad8c-739b-42a6-a7ec-3d067df9214d\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"Question:\ + \ Problem Start Date\\nAnswer: Not sure, use current time\\n\\nQuestion: New\ + \ or Existing customer?\\nAnswer: \\n\\nQuestion: Do you have any outstanding\ + \ balance?\\nAnswer: \\n\\nQuestion: Did you request to switch to check or\ + \ wire transfer in the Azure portal?\\nAnswer: \\n\\nQuestion: Order ID (requesting\ + \ for invoice option)\\nAnswer: \\n\\nQuestion: Account Admins Live ID(or\ + \ Org ID) (should be company domain)\\nAnswer: test\\n\\nQuestion: Commerce\ + \ Account ID\\nAnswer: \\n\\nQuestion: Country\\nAnswer: \\n\\nQuestion: TAX\ + \ ID/ VAT ID\\nAnswer: \\n\\nQuestion: Any prior business with Microsoft?\\\ + nAnswer: Other, don't know or not applicable\\n\\nQuestion: Contact Name\\\ + nAnswer: \\n\\nQuestion: Contact Phone\\nAnswer: \\n\\nQuestion: Contact Email\\\ + nAnswer: \\n\\nQuestion: Company details\\nAnswer: test\\n\\nQuestion: Provide\ + \ justification on why you prefer Invoice option over credit card\\nAnswer:\"\ + ,\"problemClassificationId\":\"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/820ff4e1-cf84-8e12-ffd3-9d39859eaf36\"\ + ,\"problemClassificationDisplayName\":\"Manage Payment Methods / I have questions\ + \ about invoice pay\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Atavur Rahaman\",\"\ + lastName\":\"Mohammad\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"atmohammad@microsoft.com\",\"phoneNumber\":\"0000000000\",\"preferredTimeZone\"\ + :\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"supportEngineer\":{\"emailAddress\":\"atmohammad@microsoft.com\"\ + },\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2401180040011742\"\ + ,\"title\":\"Billing ticket for testing\",\"serviceId\":\"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc\"\ + ,\"serviceDisplayName\":\"Billing\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2024-01-18T18:48:00Z\",\"createdDate\":\"2024-01-18T18:49:07Z\",\"modifiedDate\"\ + 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,\"problemClassificationDisplayName\":\"VM Performance / Memory usage is higher\ + \ than expected\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Atavur Rahaman\",\"\ + lastName\":\"Mohammad\",\"preferredContactMethod\":\"Phone\",\"primaryEmailAddress\"\ + :\"atmohammad@microsoft.com\",\"phoneNumber\":\"0000000000\",\"preferredTimeZone\"\ + :\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/actest/providers/Microsoft.Compute/virtualMachines/actest\"\ + },\"supportEngineer\":{\"emailAddress\":\"atmohammad@microsoft.com\"},\"supportPlanType\"\ + :\"Azure Internal\",\"supportTicketId\":\"2401180040011177\",\"title\":\"\ + technical ticket for testing\",\"serviceId\":\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396\"\ + ,\"serviceDisplayName\":\"Virtual Machine running Windows\",\"status\":\"\ + Open\",\"problemStartTime\":\"2024-01-18T18:18:00Z\",\"createdDate\":\"2024-01-18T18:19:10Z\"\ + ,\"modifiedDate\":\"2024-02-01T17:59:34Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2401180040006675\"\ + ,\"name\":\"2401180040006675\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Phone\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"phoneNumber\":\"112112\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"supportEngineer\":{\"emailAddress\":\"kenleyshaw@microsoft.com\"},\"supportPlanType\"\ + :\"Azure Internal\",\"supportTicketId\":\"2401180040006675\",\"title\":\"\ + internal test case - please disregard and close\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2024-01-18T14:49:07Z\",\"modifiedDate\":\"2024-01-23T21:27:05Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/6f16735c-8b618100-01436a63-ee0c-4a0c-a9a3-453da2599154\"\ + ,\"name\":\"6f16735c-8b618100-01436a63-ee0c-4a0c-a9a3-453da2599154\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"Question:\ + \ Start time of most recent occurrence\\nAnswer: Not sure, use current time\\\ + n\\nQuestion: Is the problem occurring right now?\\nAnswer: \\n\\nQuestion:\ + \ How did you detect high CPU usage?\\nAnswer: \\n\\nQuestion: Select the\ + \ applications running on your virtual machine\\nAnswer: \\n\\nQuestion: List\ + \ all processes/applications you have identified that cause the high CPU usage.\\\ + nAnswer: testt\\n\\nQuestion: Description\\nAnswer: test\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396/problemClassifications/8b618100-f5cd-7ad5-1c69-72aaf37d801d\"\ + 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:\"2401170040013248\",\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396\"\ + ,\"serviceDisplayName\":\"Virtual Machine running Windows\",\"status\":\"\ + Open\",\"problemStartTime\":\"2024-01-17T20:59:00Z\",\"createdDate\":\"2024-01-17T21:00:11Z\"\ + ,\"modifiedDate\":\"2024-01-18T15:23:22Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-093c5e98-24a7bb4a-2f70-42d5-93dd-9958f2889062\"\ + ,\"name\":\"58cf91d7-093c5e98-24a7bb4a-2f70-42d5-93dd-9958f2889062\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"test\ + \ case\\n\\nProblem start date and time\\nNot sure, use current time\",\"\ + problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/093c5e98-56a4-1af2-7bc4-d8e2d4e9a48b\"\ + ,\"problemClassificationDisplayName\":\"Configuration / Standard Rules Engine\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2024-01-12T18:12:24Z\",\"expirationTime\"\ + :\"2024-01-16T14:13:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2401120010003136\",\"title\":\"[TEST 2] need help with azure cdn\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2024-01-12T18:12:00Z\",\"createdDate\":\"2024-01-12T18:12:24Z\",\"modifiedDate\"\ + :\"2024-01-12T18:13:40Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2401120040009600\"\ + ,\"name\":\"2401120040009600\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2024-01-12T18:10:19Z\",\"expirationTime\"\ + :\"2024-01-16T14:11:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2401120040009600\",\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2024-01-12T18:10:19Z\",\"modifiedDate\":\"2024-01-12T18:15:33Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2401120040009529\"\ + ,\"name\":\"2401120040009529\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + 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id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-27a54e37-7ee57473-c9c9-4350-b0e1-f7aa2479108d\"\ + ,\"name\":\"58cf91d7-27a54e37-7ee57473-c9c9-4350-b0e1-f7aa2479108d\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"test\ + \ case\\n\\nProblem start date and time\\nNot sure, use current time\",\"\ + problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/27a54e37-5930-2bf0-2437-37a3b46343c9\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ does not cache content\",\"severity\":\"Minimal\",\"require24X7Response\"\ + :false,\"enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Aditi\",\"\ + lastName\":\"Takle\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2024-01-11T21:44:07Z\",\"expirationTime\"\ + :\"2024-01-12T17:45:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2401110010004121\",\"title\":\"[TEST] help with CDN\",\"serviceId\":\"\ + /providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2024-01-11T21:43:00Z\",\"createdDate\":\"2024-01-11T21:44:07Z\",\"modifiedDate\"\ + 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Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-12-07T21:18:07Z\",\"expirationTime\"\ + :\"2023-12-08T17:19:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2312070040013269\",\"title\":\"CDN buffering\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-12-07T21:18:07Z\",\"modifiedDate\":\"2023-12-21T19:23:28Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-69575ec1-6d2f1909-babf-4aa6-9ca2-aee6244760ed\"\ + ,\"name\":\"58cf91d7-69575ec1-6d2f1909-babf-4aa6-9ca2-aee6244760ed\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"test\\\ + n\\nProblem start date and time\\nNot sure, use current time\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-11-29T15:59:10Z\",\"expirationTime\"\ + :\"2023-11-29T23:59:10Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2311290040007957\",\"title\":\"test for lighthouse scores 2 - please close\"\ + ,\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-11-29T15:58:00Z\",\"createdDate\":\"2023-11-29T15:59:10Z\",\"modifiedDate\"\ + 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Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-11-29T15:53:38Z\",\"expirationTime\"\ + :\"2023-11-29T23:53:38Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2311290040007845\",\"title\":\"test case for lighthouse scores - please\ + \ close\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-11-29T15:52:00Z\",\"createdDate\":\"2023-11-29T15:53:38Z\",\"modifiedDate\"\ + :\"2023-11-29T15:56:51Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-69575ec1-330f6a9a-d2f5-4513-aa1e-9d38fe50605f\"\ + ,\"name\":\"58cf91d7-69575ec1-330f6a9a-d2f5-4513-aa1e-9d38fe50605f\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"This\ + \ support ticket was created specifically to track an Azure chat.\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"supportEngineer\":{\"emailAddress\":\"kenleyshaw@microsoft.com\"},\"supportPlanType\"\ + :\"Azure Internal\",\"supportTicketId\":\"2311100040008546\",\"title\":\"\ + TEST please ingore and close\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-11-10T17:01:50Z\",\"modifiedDate\":\"2023-11-10T17:07:43Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/6f16735c-8b618100-2d2b1139-a554-451b-8aba-7add2acad090\"\ + ,\"name\":\"6f16735c-8b618100-2d2b1139-a554-451b-8aba-7add2acad090\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"Question:\ + \ Start time of most recent occurrence\\nAnswer: Not sure, use current time\\\ + n\\nQuestion: Is the problem occurring right now?\\nAnswer: \\n\\nQuestion:\ + \ How did you detect high CPU usage?\\nAnswer: \\n\\nQuestion: Select the\ + \ applications running on your virtual machine\\nAnswer: \\n\\nQuestion: List\ + \ all processes/applications you have identified that cause the high CPU usage.\\\ + nAnswer: test\\n\\nQuestion: Description\\nAnswer: test\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396/problemClassifications/8b618100-f5cd-7ad5-1c69-72aaf37d801d\"\ + ,\"problemClassificationDisplayName\":\"VM Performance / CPU usage is higher\ + \ than expected\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Atavur Rahaman\",\"\ + lastName\":\"Mohammad\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"atmohammad@microsoft.com\",\"preferredTimeZone\":\"Eastern Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/actest/providers/Microsoft.Compute/virtualMachines/actest\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-11-08T18:25:25Z\",\"expirationTime\"\ + :\"2023-11-09T14:26:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"atmohammad@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2311080040011458\",\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396\"\ + ,\"serviceDisplayName\":\"Virtual Machine running Windows\",\"status\":\"\ + Open\",\"problemStartTime\":\"2023-11-08T18:24:00Z\",\"createdDate\":\"2023-11-08T18:25:25Z\"\ + ,\"modifiedDate\":\"2023-11-08T23:55:39Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/b25271d3-286a12a1-ec9708a7-9e30-4b14-bc71-bf61a64041f8\"\ + ,\"name\":\"b25271d3-286a12a1-ec9708a7-9e30-4b14-bc71-bf61a64041f8\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"Question:\ + \ Please select the Virtual Network you are unable to delete\\nAnswer: actest-vnet\\\ + n\\nQuestion: When did the problem begin?\\nAnswer: Not sure, use current\ + \ time\\n\\nQuestion: Please provide details about the errors you receive\ + \ when you try to delete your virtual network\\nAnswer: test\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/b25271d3-6431-dfbc-5f12-5693326809b3/problemClassifications/286a12a1-a61b-b838-f1fd-50d2a03d3c42\"\ + ,\"problemClassificationDisplayName\":\"Cannot delete Azure Virtual Network\ + \ (VNet) / Cannot delete VNet because of Azure App Service integration\",\"\ + severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\"\ + ,\"contactDetails\":{\"firstName\":\"Grace2\",\"lastName\":\"Huang2\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Grace.Huang2@microsoft.com\",\"phoneNumber\"\ + :\"1234567890\",\"preferredTimeZone\":\"SA Pacific Standard Time\",\"country\"\ + :\"AZE\",\"preferredSupportLanguage\":\"es-ES\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/actest/providers/Microsoft.Network/virtualNetworks/actest-vnet\"\ + },\"supportEngineer\":{\"emailAddress\":\"grhuang@microsoft.com\"},\"supportPlanType\"\ + :\"Azure Internal\",\"supportTicketId\":\"2311070040011019\",\"title\":\"\ + test please ignore and close\",\"serviceId\":\"/providers/Microsoft.Support/services/b25271d3-6431-dfbc-5f12-5693326809b3\"\ + ,\"serviceDisplayName\":\"Virtual Network\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-11-07T18:09:00Z\",\"createdDate\":\"2023-11-07T18:10:03Z\",\"modifiedDate\"\ + :\"2024-02-21T19:21:00Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/devintest_11_3_23_4\"\ + ,\"name\":\"devintest_11_3_23_4\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"Test used for E2E tests, do not assign,\ + \ do not close\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25\"\ + ,\"problemClassificationDisplayName\":\"Test Support Topic 1\",\"severity\"\ + :\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\"\ + :{\"firstName\":\"Devin\",\"lastName\":\"Stoen\",\"preferredContactMethod\"\ + :\"Phone\",\"primaryEmailAddress\":\"devin.stoen10@gmail.com\",\"phoneNumber\"\ + :\"5015487297\",\"preferredTimeZone\":\"Dateline Standard Time\",\"country\"\ + :\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"serviceLevelAgreement\"\ + :{\"startTime\":\"2023-11-03T19:01:01Z\",\"expirationTime\":\"2023-11-06T16:02:00Z\"\ + ,\"slaMinutes\":480},\"supportEngineer\":{},\"supportPlanType\":\"Azure Internal\"\ + ,\"supportTicketId\":\"2311030010002697\",\"title\":\"Test used for E2E tests,\ + \ do not assign, do not close\",\"serviceId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201\"\ + ,\"serviceDisplayName\":\"Test Product Case Submission - Preview\",\"status\"\ + :\"Open\",\"problemStartTime\":\"2023-01-25T19:00:00Z\",\"createdDate\":\"\ + 2023-11-03T19:01:01Z\",\"modifiedDate\":\"2023-11-03T19:01:21Z\"}},{\"id\"\ + :\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/f3dc5421-5669bc09-32584534-52b7-4c52-b567-113ac2b78077\"\ + ,\"name\":\"f3dc5421-5669bc09-32584534-52b7-4c52-b567-113ac2b78077\",\"type\"\ + 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:\"Huang\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"\ + Grace.Huang@microsoft.com\",\"phoneNumber\":\"4257046975\",\"preferredTimeZone\"\ + :\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-10-17T14:24:37Z\"\ + ,\"expirationTime\":\"2023-10-17T22:24:37Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{\"emailAddress\":\"grhuang@microsoft.com\"},\"supportPlanType\":\"Azure\ + \ Internal\",\"supportTicketId\":\"2310170040006921\",\"title\":\"grace test\ + \ ticket please ignore and close\",\"serviceId\":\"/providers/Microsoft.Support/services/f3dc5421-79ef-1efa-41a5-42bf3cbb52c6\"\ + ,\"serviceDisplayName\":\"Subscription management\",\"status\":\"Open\",\"\ + problemStartTime\":\"2023-10-17T14:24:00Z\",\"createdDate\":\"2023-10-17T14:24:37Z\"\ + 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Time\",\"country\"\ + :\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"serviceLevelAgreement\"\ + :{\"startTime\":\"2023-10-02T14:56:24Z\",\"expirationTime\":\"2023-10-02T22:56:24Z\"\ + ,\"slaMinutes\":480},\"supportEngineer\":{},\"supportPlanType\":\"Azure Internal\"\ + ,\"supportTicketId\":\"2310020040005350\",\"title\":\"test please ignore and\ + \ close\",\"serviceId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201\"\ + ,\"serviceDisplayName\":\"Test Product Case Submission - Preview\",\"status\"\ + :\"Open\",\"problemStartTime\":\"2023-10-02T14:54:00Z\",\"createdDate\":\"\ + 2023-10-02T14:56:24Z\",\"modifiedDate\":\"2023-10-18T23:44:08Z\"}},{\"id\"\ + :\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-8b7ff0c4-60469b66-ffc3-47cd-9021-2fba2d9e0b68\"\ + ,\"name\":\"58cf91d7-8b7ff0c4-60469b66-ffc3-47cd-9021-2fba2d9e0b68\",\"type\"\ + 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chat.\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/973d44f9-d532-be2e-4772-db84cb0ec00a\"\ + ,\"problemClassificationDisplayName\":\"Other\",\"severity\":\"Minimal\",\"\ + require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\":{\"firstName\"\ + :\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\":\"Email\",\"\ + primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-09-22T15:38:21Z\"\ + ,\"expirationTime\":\"2023-09-22T23:38:21Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{\"emailAddress\":\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure\ + \ Internal\",\"supportTicketId\":\"2309220040007374\",\"title\":\"test chat,\ + \ please 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:\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-08-17T23:30:52Z\",\"expirationTime\"\ + :\"2023-08-18T19:31:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2308170010017757\",\"title\":\"test case, please close 3\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-08-17T23:30:52Z\",\"modifiedDate\":\"2023-08-17T23:41:18Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-9e4a4be2-71099a20-c174-4d61-8326-5798bc28f08a\"\ + 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Windows\",\"status\":\"\ + Open\",\"createdDate\":\"2023-08-11T20:47:34Z\",\"modifiedDate\":\"2023-08-11T20:48:24Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-bedfb285-b6b2cab6-c8de-42ed-a437-1f3e686530c5\"\ + ,\"name\":\"58cf91d7-bedfb285-b6b2cab6-c8de-42ed-a437-1f3e686530c5\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"Testing\ + \ embedded chat\\n\\nProblem start date and time\\nNot sure, use current time\"\ + ,\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/bedfb285-06e6-918c-0851-d180769d7078\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / Buffering\ + \ while streaming\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Dhruvesh\",\"lastName\"\ + 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Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-08-11T19:12:50Z\",\"expirationTime\"\ + :\"2023-08-14T15:13:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2308110040009425\",\"title\":\"Testing Embedded Chat Details tab\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-08-11T18:56:00Z\",\"createdDate\":\"2023-08-11T19:12:50Z\",\"modifiedDate\"\ + 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,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/actest/providers/Microsoft.Compute/virtualMachines/actest\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-08-01T23:43:27Z\",\"expirationTime\"\ + :\"2023-08-02T19:44:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2308010010004241\",\"title\":\"test case 2\",\"serviceId\":\"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396\"\ + ,\"serviceDisplayName\":\"Virtual Machine running Windows\",\"status\":\"\ + Open\",\"createdDate\":\"2023-08-01T23:43:27Z\",\"modifiedDate\":\"2023-08-01T23:44:05Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-27a54e37-4b9b79c2-1709-4349-af9b-0068ddc1805a\"\ + 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:{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-07-28T15:22:55Z\",\"expirationTime\"\ + :\"2023-07-28T23:22:55Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2307280040006673\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-07-28T15:21:00Z\",\"createdDate\":\"2023-07-28T15:22:55Z\",\"modifiedDate\"\ + :\"2023-07-28T15:24:29Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2307130010003385\"\ + ,\"name\":\"2307130010003385\",\"type\":\"Microsoft.Support/supportTickets\"\ + 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},\"serviceLevelAgreement\":{\"startTime\":\"2023-07-13T20:49:15Z\",\"expirationTime\"\ + :\"2023-07-14T16:50:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2307130010003385\",\"title\":\"test chat, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-07-13T20:49:15Z\",\"modifiedDate\":\"2023-07-13T20:54:11Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/58cf91d7-69575ec1-ad5a79df-d217-40a7-9c9d-b628444ea060\"\ + ,\"name\":\"58cf91d7-69575ec1-ad5a79df-d217-40a7-9c9d-b628444ea060\",\"type\"\ + :\"Microsoft.Support/supportTickets\",\"properties\":{\"description\":\"test\\\ + n\\nProblem start date and time\\nNot sure, use current time\",\"problemClassificationId\"\ + 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},\"serviceLevelAgreement\":{\"startTime\":\"2023-05-31T23:11:38Z\",\"expirationTime\"\ + :\"2023-06-01T19:12:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2305310010004859\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-05-31T23:10:00Z\",\"createdDate\":\"2023-05-31T23:11:38Z\",\"modifiedDate\"\ + :\"2023-05-31T23:12:20Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2305300010004677\"\ + ,\"name\":\"2305300010004677\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test case please close\\n\\nProblem start\ + \ date and time\\nNot sure, use current time\",\"problemClassificationId\"\ + 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Internal\",\"supportTicketId\"\ + :\"2305300010004677\",\"title\":\"test case please close 2\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-05-30T23:43:00Z\",\"createdDate\":\"2023-05-30T23:43:57Z\",\"modifiedDate\"\ + :\"2023-05-30T23:44:39Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2305180010002555\"\ + ,\"name\":\"2305180010002555\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/1890289e-747c-7ef6-b4f5-b1dbb0bead28/problemClassifications/2a80d71f-a026-8dc4-8ef2-d5d4568a2619\"\ + ,\"problemClassificationDisplayName\":\"Configuration and Management / Backup\ + \ and Restore\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\"\ + :\"Shaw\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"\ + kenleyshaw@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/azsupportrp-dev-leoclient/providers/Microsoft.Web/sites/azsupportdevleoclient2\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-05-18T16:58:47Z\",\"expirationTime\"\ + :\"2023-05-19T00:58:47Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2305180010002555\",\"title\":\"test chat - web apps\",\"serviceId\":\"\ + /providers/Microsoft.Support/services/1890289e-747c-7ef6-b4f5-b1dbb0bead28\"\ + ,\"serviceDisplayName\":\"Web App (Windows)\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-05-18T16:58:47Z\",\"modifiedDate\":\"2023-05-18T17:00:20Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2305150010003501\"\ + ,\"name\":\"2305150010003501\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test case, please close\\n\\nProblem start\ + \ date and time\\nNot sure, use current time\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/093c5e98-56a4-1af2-7bc4-d8e2d4e9a48b\"\ + ,\"problemClassificationDisplayName\":\"Configuration / Standard Rules Engine\"\ + ,\"severity\":\"Critical\",\"require24X7Response\":true,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Phone\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-05-15T20:48:04Z\",\"expirationTime\"\ + :\"2023-05-15T22:48:04Z\",\"slaMinutes\":120},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2305150010003501\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-05-15T20:47:00Z\",\"createdDate\":\"2023-05-15T20:48:04Z\",\"modifiedDate\"\ + 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,\"preferredTimeZone\":\"Eastern Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-04-26T18:55:31Z\"\ + ,\"expirationTime\":\"2023-04-27T14:56:00Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{\"emailAddress\":\"grajakumar@microsoft.com\"},\"supportPlanType\":\"Azure\ + \ Internal\",\"supportTicketId\":\"2304260010001468\",\"title\":\"Test Ticket\"\ + ,\"serviceId\":\"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc\"\ + ,\"serviceDisplayName\":\"Billing\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-04-26T04:00:00Z\",\"createdDate\":\"2023-04-26T18:55:31Z\",\"modifiedDate\"\ + :\"2023-04-26T23:41:58Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304240040008413\"\ + ,\"name\":\"2304240040008413\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/9e4a4be2-eed0-b5d1-c537-a50fa8987bc2\"\ + ,\"problemClassificationDisplayName\":\"Configuration / HTTPS and SSL configuration\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-04-24T18:16:33Z\",\"expirationTime\"\ + :\"2023-04-25T14:17:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2304240040008413\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-24T18:16:33Z\",\"modifiedDate\":\"2023-04-24T18:17:11Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304200010000045\"\ + ,\"name\":\"2304200010000045\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"\",\"problemClassificationDisplayName\"\ + :\"\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Abhinab\",\"lastName\":\"Mohanty\"\ + ,\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"amohanty@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-04-20T00:49:53Z\"\ + ,\"expirationTime\":\"2023-04-20T20:50:00Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{\"emailAddress\":\"dmanikonda@microsoft.com\"},\"supportPlanType\":\"Azure\ + \ Internal\",\"supportTicketId\":\"2304200010000045\",\"title\":\"Testing\ + \ agent end\",\"serviceId\":\"\",\"serviceDisplayName\":\"\",\"status\":\"\ + Open\",\"createdDate\":\"2023-04-20T00:49:53Z\",\"modifiedDate\":\"2023-06-25T18:07:53Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304190040010229\"\ + ,\"name\":\"2304190040010229\",\"type\":\"Microsoft.Support/supportTickets\"\ + 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Internal\",\"supportTicketId\":\"2304190040010229\"\ + ,\"title\":\"Testing Post Survey\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-19T17:27:04Z\",\"modifiedDate\":\"2023-04-19T17:27:36Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304190040000158\"\ + ,\"name\":\"2304190040000158\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/89ec5842-bafe-1923-90b2-0c0ca89ed6e2\"\ + ,\"problemClassificationDisplayName\":\"Management Portal / CDN option is\ + \ not available in portal\",\"severity\":\"Minimal\",\"require24X7Response\"\ + :false,\"enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Abhinab\"\ + ,\"lastName\":\"Mohanty\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"amohanty@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"serviceLevelAgreement\"\ + :{\"startTime\":\"2023-04-19T00:30:24Z\",\"expirationTime\":\"2023-04-19T20:31:00Z\"\ + ,\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\":\"amohanty@microsoft.com\"\ + },\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2304190040000158\"\ + ,\"title\":\"Test chat\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-19T00:30:24Z\",\"modifiedDate\":\"2023-04-19T00:31:29Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304180040013335\"\ + 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,\"expirationTime\":\"2023-04-19T11:00:00Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{\"emailAddress\":\"amohanty@microsoft.com\"},\"supportPlanType\":\"Azure\ + \ Internal\",\"supportTicketId\":\"2304180040013335\",\"title\":\"test\",\"\ + serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-04-18T07:00:00Z\",\"createdDate\":\"2023-04-18T22:18:20Z\",\"modifiedDate\"\ + :\"2023-04-18T23:31:26Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304180040013323\"\ + ,\"name\":\"2304180040013323\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/89ec5842-bafe-1923-90b2-0c0ca89ed6e2\"\ + ,\"problemClassificationDisplayName\":\"Management Portal / CDN option is\ + \ not available in portal\",\"severity\":\"Minimal\",\"require24X7Response\"\ + :false,\"enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Abhinab\"\ + ,\"lastName\":\"Mohanty\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"amohanty@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"serviceLevelAgreement\"\ + :{\"startTime\":\"2023-04-18T22:16:34Z\",\"expirationTime\":\"2023-04-19T18:17:00Z\"\ + ,\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\":\"amohanty@microsoft.com\"\ + },\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2304180040013323\"\ + ,\"title\":\"Testing PostChat\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-18T22:16:34Z\",\"modifiedDate\":\"2023-04-18T22:17:07Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304130040010013\"\ + ,\"name\":\"2304130040010013\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/1890289e-747c-7ef6-b4f5-b1dbb0bead28/problemClassifications/8d321911-7a78-2cc7-5ff3-a8f78480bb21\"\ + ,\"problemClassificationDisplayName\":\"Availability, Performance, and Application\ + \ Issues / Web app slow\",\"severity\":\"Minimal\",\"require24X7Response\"\ + :false,\"enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Aditi\",\"\ + lastName\":\"Takle\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/acisextensionsresourcegroup/providers/Microsoft.Web/sites/testcloudservice\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-04-13T22:43:21Z\",\"expirationTime\"\ + :\"2023-04-14T18:44:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2304130040010013\",\"title\":\"test case, please close 3\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/1890289e-747c-7ef6-b4f5-b1dbb0bead28\"\ + ,\"serviceDisplayName\":\"Web App (Windows)\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-13T22:43:21Z\",\"modifiedDate\":\"2023-04-13T22:44:07Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304130040009503\"\ + ,\"name\":\"2304130040009503\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/9e4a4be2-eed0-b5d1-c537-a50fa8987bc2\"\ + ,\"problemClassificationDisplayName\":\"Configuration / HTTPS and SSL configuration\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + 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:\"2023-04-13T00:50:01Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2304120040007353\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/1890289e-747c-7ef6-b4f5-b1dbb0bead28\"\ + ,\"serviceDisplayName\":\"Web App (Windows)\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-04-12T16:50:01Z\",\"modifiedDate\":\"2023-05-01T17:15:33Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2304100040005917\"\ + ,\"name\":\"2304100040005917\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/093c5e98-56a4-1af2-7bc4-d8e2d4e9a48b\"\ + 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preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-03-15T23:49:38Z\",\"expirationTime\"\ + :\"2023-03-16T19:50:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2303150010003853\",\"title\":\"test case please close 2\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-03-15T23:49:38Z\",\"modifiedDate\":\"2023-03-15T23:49:58Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2303150010003849\"\ + ,\"name\":\"2303150010003849\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test case\\n\\nProblem start date and time\\\ + nNot sure, use current time\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/093c5e98-56a4-1af2-7bc4-d8e2d4e9a48b\"\ + ,\"problemClassificationDisplayName\":\"Configuration / Standard Rules Engine\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + 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:\"2023-03-03T17:21:26Z\",\"modifiedDate\":\"2023-03-03T17:22:29Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2303020010003696\"\ + ,\"name\":\"2303020010003696\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/9e4a4be2-eed0-b5d1-c537-a50fa8987bc2\"\ + ,\"problemClassificationDisplayName\":\"Configuration / HTTPS and SSL configuration\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-03-02T20:40:36Z\",\"expirationTime\"\ + :\"2023-03-03T16:41:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2303020010003696\",\"title\":\"test case, please close\",\"serviceId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-03-02T20:40:36Z\",\"modifiedDate\":\"2023-03-02T20:41:36Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2303020010003682\"\ + ,\"name\":\"2303020010003682\",\"type\":\"Microsoft.Support/supportTickets\"\ + 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:\"2023-03-03T16:37:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2303020010003682\",\"title\":\"test case\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-03-02T20:36:00Z\",\"createdDate\":\"2023-03-02T20:36:34Z\",\"modifiedDate\"\ + :\"2023-03-06T20:58:03Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2303020040007406\"\ + ,\"name\":\"2303020040007406\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ 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:\"\",\"contactDetails\":{\"firstName\":\"test\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-03-01T21:52:31Z\",\"expirationTime\"\ + :\"2023-03-02T17:53:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2303010040008991\",\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + 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:\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2302230010002615\",\"title\":\"test case\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-02-23T21:30:48Z\",\"modifiedDate\":\"2023-02-24T22:25:05Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2302140010002625\"\ + ,\"name\":\"2302140010002625\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"testcase\\n\\nProblem start date and time\\\ + nNot sure, use current time\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/9e4a4be2-eed0-b5d1-c537-a50fa8987bc2\"\ + ,\"problemClassificationDisplayName\":\"Configuration / HTTPS and SSL configuration\"\ + ,\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\ + \",\"contactDetails\":{\"firstName\":\"Aditi\",\"lastName\":\"Takle\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"Aditi.Takle@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-02-14T21:50:15Z\",\"expirationTime\"\ + :\"2023-02-15T17:51:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"adtakle@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2302140010002625\",\"title\":\"test case\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-02-14T21:49:00Z\",\"createdDate\":\"2023-02-14T21:50:15Z\",\"modifiedDate\"\ + :\"2023-02-14T21:50:47Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2302070040006934\"\ + ,\"name\":\"2302070040006934\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-02-07T16:06:57Z\",\"expirationTime\"\ + :\"2023-02-08T00:06:57Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2302070040006934\",\"title\":\"test case please close\",\"serviceId\":\"\ + /providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-02-07T16:06:57Z\",\"modifiedDate\":\"2023-02-07T16:07:18Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2302060010002086\"\ + ,\"name\":\"2302060010002086\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/livechat-lcw-cdn/providers/microsoft.cdn/profiles/LivechatwidgetCdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-02-06T19:22:52Z\",\"expirationTime\"\ + :\"2023-02-07T15:23:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2302060010002086\",\"title\":\"test case please close\",\"serviceId\":\"\ + /providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-02-06T19:22:52Z\",\"modifiedDate\":\"2023-02-06T19:23:18Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test02032023_1\"\ + ,\"name\":\"test02032023_1\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"test\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25\"\ + ,\"problemClassificationDisplayName\":\"Test Support Topic 1\",\"severity\"\ + :\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\"\ + :{\"firstName\":\"bhavin\",\"lastName\":\"shah\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"bhshah@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-02-03T20:55:11Z\"\ + ,\"expirationTime\":\"2023-02-06T16:56:00Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2302030040007475\"\ + ,\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201\"\ + ,\"serviceDisplayName\":\"Test Product Case Submission - Preview\",\"status\"\ + :\"Open\",\"createdDate\":\"2023-02-03T20:55:11Z\",\"modifiedDate\":\"2023-02-03T20:55:19Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test02032023\"\ + ,\"name\":\"test02032023\",\"type\":\"Microsoft.Support/supportTickets\",\"\ + properties\":{\"description\":\"test\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201/problemClassifications/03014459-4572-f8f0-32b0-88833f234f25\"\ + ,\"problemClassificationDisplayName\":\"Test Support Topic 1\",\"severity\"\ + :\"Minimal\",\"require24X7Response\":false,\"enrollmentId\":\"\",\"contactDetails\"\ + :{\"firstName\":\"bhavin\",\"lastName\":\"shah\",\"preferredContactMethod\"\ + :\"Email\",\"primaryEmailAddress\":\"bhshah@microsoft.com\",\"preferredTimeZone\"\ + :\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + :\"en-US\"},\"serviceLevelAgreement\":{\"startTime\":\"2023-02-03T17:45:55Z\"\ + ,\"expirationTime\":\"2023-02-04T01:45:55Z\",\"slaMinutes\":480},\"supportEngineer\"\ + :{},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2302030040006259\"\ + ,\"title\":\"test\",\"serviceId\":\"/providers/Microsoft.Support/services/376afb21-6bd3-91aa-fd58-39fd84d8c201\"\ + ,\"serviceDisplayName\":\"Test Product Case Submission - Preview\",\"status\"\ + :\"Open\",\"createdDate\":\"2023-02-03T17:45:55Z\",\"modifiedDate\":\"2023-02-03T19:04:05Z\"\ + }},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2302030010000083\"\ + ,\"name\":\"2302030010000083\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"Test chat\\n\\nProblem start date and time\\\ + nThu, Feb 2, 2023, 12:00 AM (UTC-08:00) Pacific Time (US & Canada)\",\"problemClassificationId\"\ + :\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/3405127b-23f1-f9ff-e29c-8bfd260411f8\"\ + ,\"problemClassificationDisplayName\":\"Management Portal / Error message\ + \ from portal\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"austin.prince@microsoft.com\"\ + ,\"lastName\":\"Price\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"austin.prince@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard\ + \ Time\",\"country\":\"AUT\",\"preferredSupportLanguage\":\"en-US\"},\"serviceLevelAgreement\"\ + :{\"startTime\":\"2023-02-03T00:41:42Z\",\"expirationTime\":\"2023-02-03T15:00:00Z\"\ + ,\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\":\"auprince@microsoft.com\"\ + },\"supportPlanType\":\"Azure Internal\",\"supportTicketId\":\"2302030010000083\"\ + ,\"title\":\"Test Case\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"problemStartTime\"\ + :\"2023-02-02T08:00:00Z\",\"createdDate\":\"2023-02-03T00:41:42Z\",\"modifiedDate\"\ + :\"2023-02-03T01:05:16Z\"}},{\"id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2302010040007811\"\ + ,\"name\":\"2302010040007811\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/bedfb285-06e6-918c-0851-d180769d7078\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / Buffering\ + \ while streaming\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"\ + enrollmentId\":\"\",\"contactDetails\":{\"firstName\":\"Dhruvesh\",\"lastName\"\ + :\"Sheladiya\",\"preferredContactMethod\":\"Email\",\"primaryEmailAddress\"\ + :\"dsheladiya@microsoft.com\",\"preferredTimeZone\":\"Pacific Standard Time\"\ + ,\"country\":\"USA\",\"preferredSupportLanguage\":\"en-US\"},\"technicalTicketDetails\"\ + :{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-02-01T20:20:14Z\",\"expirationTime\"\ + :\"2023-02-02T16:21:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"dsheladiya@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2302010040007811\",\"title\":\"Testing chat\",\"serviceId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + 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,\"name\":\"2301300040009429\",\"type\":\"Microsoft.Support/supportTickets\"\ + ,\"properties\":{\"description\":\"This support ticket was created specifically\ + \ to track an Azure chat\",\"problemClassificationId\":\"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/69575ec1-bdce-053e-277a-db2611184a85\"\ + ,\"problemClassificationDisplayName\":\"Availability and Performance / CDN\ + \ Analytics\",\"severity\":\"Minimal\",\"require24X7Response\":false,\"enrollmentId\"\ + :\"\",\"contactDetails\":{\"firstName\":\"Kenley\",\"lastName\":\"Shaw\",\"\ + preferredContactMethod\":\"Email\",\"primaryEmailAddress\":\"kenleyshaw@microsoft.com\"\ + ,\"preferredTimeZone\":\"Pacific Standard Time\",\"country\":\"USA\",\"preferredSupportLanguage\"\ + 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:\"en-US\"},\"technicalTicketDetails\":{\"resourceId\":\"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/df-SupportRP/providers/microsoft.cdn/profiles/SupportExtensionCdnTest/endpoints/supportextensioncdn\"\ + },\"serviceLevelAgreement\":{\"startTime\":\"2023-01-30T22:46:14Z\",\"expirationTime\"\ + :\"2023-01-31T18:47:00Z\",\"slaMinutes\":480},\"supportEngineer\":{\"emailAddress\"\ + :\"kenleyshaw@microsoft.com\"},\"supportPlanType\":\"Azure Internal\",\"supportTicketId\"\ + :\"2301300040009350\",\"title\":\"test case please close\",\"serviceId\":\"\ + /providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9\"\ + ,\"serviceDisplayName\":\"Azure CDN\",\"status\":\"Open\",\"createdDate\"\ + :\"2023-01-30T22:46:14Z\",\"modifiedDate\":\"2023-01-30T22:56:11Z\"}},{\"\ + id\":\"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2301300040009206\"\ + 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test","problemClassificationId":"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396/problemClassifications/8b618100-f5cd-7ad5-1c69-72aaf37d801d","problemClassificationDisplayName":"VM + Performance / CPU usage is higher than expected","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Atavur + Rahaman","lastName":"Mohammad","preferredContactMethod":"Email","primaryEmailAddress":"atmohammad@microsoft.com","preferredTimeZone":"Eastern + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"technicalTicketDetails":{"resourceId":"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Sam_Test/providers/Microsoft.Compute/virtualMachines/TemiTest"},"serviceLevelAgreement":{"startTime":"2022-10-05T14:15:24Z","expirationTime":"2022-10-05T22:15:24Z","slaMinutes":240},"supportEngineer":{"emailAddress":"atmohammad@microsoft.com"},"supportPlanType":"Azure + Internal","supportTicketId":"2210050010002176","title":"test","serviceId":"/providers/Microsoft.Support/services/6f16735c-b0ae-b275-ad3a-03479cfa1396","serviceDisplayName":"Virtual + Machine running Windows","status":"Open","problemStartTime":"2022-10-05T14:15:00Z","createdDate":"2022-10-05T14:15:24Z","modifiedDate":"2022-10-05T23:05:24Z"}},{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/2210040040008956","name":"2210040040008956","type":"Microsoft.Support/supportTickets","properties":{"description":"This + support ticket was created specifically to track an Azure chat","problemClassificationId":"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9/problemClassifications/bedfb285-06e6-918c-0851-d180769d7078","problemClassificationDisplayName":"Availability + and Performance / Buffering while streaming","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Dhruvesh","lastName":"Sheladiya","preferredContactMethod":"Email","primaryEmailAddress":"dsheladiya@microsoft.com","preferredTimeZone":"Pacific + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"technicalTicketDetails":{"resourceId":"/subscriptions/00000000-0000-0000-0000-000000000000/resourceGroups/Akanksha-test/providers/microsoft.cdn/profiles/testcdnverizon"},"serviceLevelAgreement":{"startTime":"2022-10-04T22:16:45Z","expirationTime":"2022-10-05T18:17:00Z","slaMinutes":480},"supportEngineer":{"emailAddress":"dsheladiya@microsoft.com"},"supportPlanType":"Azure + Internal","supportTicketId":"2210040040008956","title":"Testing New LCW","serviceId":"/providers/Microsoft.Support/services/58cf91d7-3a04-37d3-9818-9bd5c979d9a9","serviceDisplayName":"Azure + CDN","status":"Open","createdDate":"2022-10-04T22:16:45Z","modifiedDate":"2022-10-04T22:18:23Z"}}]}' + headers: + cache-control: + - no-cache + content-length: + - '92523' + content-type: + - application/json; charset=utf-8 + date: + - Mon, 25 Mar 2024 06:32:16 GMT + expires: + - '-1' + pragma: + - no-cache + strict-transport-security: + - max-age=31536000; includeSubDomains + x-cache: + - CONFIG_NOCACHE + x-content-type-options: + - nosniff + x-msedge-ref: + - 'Ref A: 8E8A944A8119460A95352910A3C40644 Ref B: CO6AA3150220025 Ref C: 2024-03-25T06:32:14Z' status: code: 200 message: OK @@ -8921,7 +3006,7 @@ interactions: ParameterSetName: - --ticket-name --severity --contact-method --contact-phone-number User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: PATCH uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 response: @@ -8929,33 +3014,32 @@ interactions: string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001","name":"test_ticket_from_cli_000001","type":"Microsoft.Support/supportTickets","properties":{"description":"test ticket from python cli test. Do not assign and close after a day.","problemClassificationId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/44114011-6a66-e902-c00f-e419b6b4509f","problemClassificationDisplayName":"Cost Management / I have access but cost is not loading for me","severity":"Moderate","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Foo","lastName":"Bar","preferredContactMethod":"Phone","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"123-456-7890","preferredTimeZone":"Pacific - Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2021-08-03T22:18:28Z","expirationTime":"2021-08-04T00:20:44Z","slaMinutes":120},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"2108030010002669","title":"test - ticket from python cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Open","problemStartTime":"2021-08-03T15:18:13Z","createdDate":"2021-08-03T22:18:28Z","modifiedDate":"2021-08-03T22:20:39Z"}}' + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2024-03-25T06:31:01Z","expirationTime":"2024-03-25T21:00:00Z","slaMinutes":480},"supportEngineer":{},"supportPlanType":"Azure + Internal","supportTicketId":"2403250010001029","title":"test ticket from python + cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Open","problemStartTime":"2024-03-24T23:30:55Z","createdDate":"2024-03-25T06:31:01Z","modifiedDate":"2024-03-25T06:32:23Z"}}' headers: cache-control: - no-cache content-length: - - '1446' + - '1447' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:20:44 GMT + - Mon, 25 Mar 2024 06:32:23 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: FE179AED3D9E4A328591F2D5B97EE381 Ref B: CO6AA3150220053 Ref C: 2024-03-25T06:32:19Z' status: code: 200 message: OK @@ -8977,7 +3061,7 @@ interactions: ParameterSetName: - --ticket-name --severity --contact-method User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: PATCH uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 response: @@ -8985,33 +3069,32 @@ interactions: string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001","name":"test_ticket_from_cli_000001","type":"Microsoft.Support/supportTickets","properties":{"description":"test ticket from python cli test. Do not assign and close after a day.","problemClassificationId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/44114011-6a66-e902-c00f-e419b6b4509f","problemClassificationDisplayName":"Cost Management / I have access but cost is not loading for me","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Foo","lastName":"Bar","preferredContactMethod":"Email","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"123-456-7890","preferredTimeZone":"Pacific - Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2021-08-03T22:18:28Z","expirationTime":"2021-08-04T14:21:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"2108030010002669","title":"test - ticket from python cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Open","problemStartTime":"2021-08-03T15:18:13Z","createdDate":"2021-08-03T22:18:28Z","modifiedDate":"2021-08-03T22:20:52Z"}}' + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2024-03-25T06:31:01Z","expirationTime":"2024-03-25T21:00:00Z","slaMinutes":480},"supportEngineer":{},"supportPlanType":"Azure + Internal","supportTicketId":"2403250010001029","title":"test ticket from python + cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Open","problemStartTime":"2024-03-24T23:30:55Z","createdDate":"2024-03-25T06:31:01Z","modifiedDate":"2024-03-25T06:32:23Z"}}' headers: cache-control: - no-cache content-length: - - '1445' + - '1446' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:20:55 GMT + - Mon, 25 Mar 2024 06:32:28 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: 733A375E6C06400E9BF8F1B86479AC57 Ref B: CO6AA3150217033 Ref C: 2024-03-25T06:32:25Z' status: code: 200 message: OK @@ -9033,7 +3116,7 @@ interactions: ParameterSetName: - --ticket-name --status User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: PATCH uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 response: @@ -9041,33 +3124,32 @@ interactions: string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001","name":"test_ticket_from_cli_000001","type":"Microsoft.Support/supportTickets","properties":{"description":"test ticket from python cli test. Do not assign and close after a day.","problemClassificationId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/44114011-6a66-e902-c00f-e419b6b4509f","problemClassificationDisplayName":"Cost Management / I have access but cost is not loading for me","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Foo","lastName":"Bar","preferredContactMethod":"Email","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"123-456-7890","preferredTimeZone":"Pacific - Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2021-08-03T22:18:28Z","expirationTime":"2021-08-04T14:21:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"2108030010002669","title":"test - ticket from python cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"closed","problemStartTime":"2021-08-03T15:18:13Z","createdDate":"2021-08-03T22:18:28Z","modifiedDate":"2021-08-03T22:21:00Z"}}' + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2024-03-25T06:31:01Z","expirationTime":"2024-03-25T17:00:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Azure + Internal","supportTicketId":"2403250010001029","title":"test ticket from python + cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"closed","problemStartTime":"2024-03-24T23:30:55Z","createdDate":"2024-03-25T06:31:01Z","modifiedDate":"2024-03-25T06:32:32Z"}}' headers: cache-control: - no-cache content-length: - - '1447' + - '1448' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:21:03 GMT + - Mon, 25 Mar 2024 06:32:32 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: 1A05AAB4D9A2403FB6849E116912C363 Ref B: CO6AA3150219047 Ref C: 2024-03-25T06:32:30Z' status: code: 200 message: OK @@ -9085,7 +3167,7 @@ interactions: ParameterSetName: - --ticket-name User-Agent: - - AZURECLI/2.27.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: GET uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001?api-version=2020-04-01 response: @@ -9093,31 +3175,30 @@ interactions: string: '{"id":"/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/supportTickets/test_ticket_from_cli_000001","name":"test_ticket_from_cli_000001","type":"Microsoft.Support/supportTickets","properties":{"description":"test ticket from python cli test. Do not assign and close after a day.","problemClassificationId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc/problemClassifications/44114011-6a66-e902-c00f-e419b6b4509f","problemClassificationDisplayName":"Cost Management / I have access but cost is not loading for me","severity":"Minimal","require24X7Response":false,"enrollmentId":"","contactDetails":{"firstName":"Foo","lastName":"Bar","preferredContactMethod":"Email","primaryEmailAddress":"azengcase@microsoft.com","phoneNumber":"123-456-7890","preferredTimeZone":"Pacific - Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2021-08-03T22:18:28Z","expirationTime":"2021-08-04T14:21:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Premier","supportTicketId":"2108030010002669","title":"test - ticket from python cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Closed","problemStartTime":"2021-08-03T15:18:13Z","createdDate":"2021-08-03T22:18:28Z","modifiedDate":"2021-08-03T22:21:00Z"}}' + Standard Time","country":"USA","preferredSupportLanguage":"en-US"},"serviceLevelAgreement":{"startTime":"2024-03-25T06:31:01Z","expirationTime":"2024-03-25T17:00:00Z","slaMinutes":240},"supportEngineer":{},"supportPlanType":"Azure + Internal","supportTicketId":"2403250010001029","title":"test ticket from python + cli test. Do not assign and close after a day.","serviceId":"/providers/Microsoft.Support/services/517f2da6-78fd-0498-4e22-ad26996b1dfc","serviceDisplayName":"Billing","status":"Closed","problemStartTime":"2024-03-24T23:30:55Z","createdDate":"2024-03-25T06:31:01Z","modifiedDate":"2024-03-25T06:32:32Z"}}' headers: cache-control: - no-cache content-length: - - '1447' + - '1448' content-type: - application/json; charset=utf-8 date: - - Tue, 03 Aug 2021 22:21:04 GMT + - Mon, 25 Mar 2024 06:32:35 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff + x-msedge-ref: + - 'Ref A: 2F929330C1A44671AFB92EBDF3D6B60F Ref B: CO6AA3150220053 Ref C: 2024-03-25T06:32:35Z' status: code: 200 message: OK diff --git a/src/support/azext_support/tests/latest/recordings/test_support_tickets_create_validations.yaml b/src/support/azext_support/tests/latest/recordings/test_support_tickets_create_validations.yaml index f889ef0cd51..6a5e01045c5 100644 --- a/src/support/azext_support/tests/latest/recordings/test_support_tickets_create_validations.yaml +++ b/src/support/azext_support/tests/latest/recordings/test_support_tickets_create_validations.yaml @@ -19,7 +19,7 @@ interactions: --contact-email --contact-first-name --contact-language --contact-last-name --contact-method --contact-timezone --problem-classification User-Agent: - - AZURECLI/2.29.0 azsdk-python-mgmt-support/6.0.0 Python/3.8.2 (Windows-10-10.0.19041-SP0) + - AZURECLI/2.56.0 azsdk-python-mgmt-support/6.0.0 Python/3.11.8 (Windows-10-10.0.22631-SP0) method: POST uri: https://management.azure.com/subscriptions/00000000-0000-0000-0000-000000000000/providers/Microsoft.Support/checkNameAvailability?api-version=2020-04-01 response: @@ -27,7 +27,7 @@ interactions: string: '{"message":"Name 12345 is invalid. The name cannot include: ''<'', ''>'', ''%'', ''&'', '':'', '''', ''?'', ''/'' or any control characters. It cannot be all digits and cannot start with ''tmp-''. The max length is - 260 characters.","nameAvailable":false,"reason":"Invalid"}' + 255 characters.","nameAvailable":false,"reason":"Invalid"}' headers: cache-control: - no-cache @@ -36,23 +36,21 @@ interactions: content-type: - application/json; charset=utf-8 date: - - Wed, 20 Oct 2021 18:53:55 GMT + - Mon, 25 Mar 2024 06:30:56 GMT expires: - '-1' pragma: - no-cache - server: - - Kestrel strict-transport-security: - max-age=31536000; includeSubDomains - transfer-encoding: - - chunked - vary: - - Accept-Encoding + x-cache: + - CONFIG_NOCACHE x-content-type-options: - nosniff x-ms-ratelimit-remaining-subscription-writes: - '1199' + x-msedge-ref: + - 'Ref A: 24D45F7FB24843A6B9AA06F73F7F7AEF Ref B: CO6AA3150218039 Ref C: 2024-03-25T06:30:56Z' status: code: 200 message: OK diff --git a/src/support/azext_support/tests/latest/test_support_scenario.py b/src/support/azext_support/tests/latest/test_support_scenario.py index fb70ea682da..c97539cb5f1 100644 --- a/src/support/azext_support/tests/latest/test_support_scenario.py +++ b/src/support/azext_support/tests/latest/test_support_scenario.py @@ -113,6 +113,7 @@ def test_support_tickets_create_validations(self): rsp = self.cmd(cmd, expect_failure=True) self._validate_failure_rsp(rsp, 1) + @AllowLargeResponse(size_kb=9999) def test_support_tickets(self): random_guid = "12345678-1234-1234-1234-123412341234" test_ticket_name = self.create_random_name(prefix='test_ticket_from_cli_', length=30) diff --git a/src/support/setup.py b/src/support/setup.py index a1201c33873..f85cafcc4d7 100644 --- a/src/support/setup.py +++ b/src/support/setup.py @@ -15,7 +15,7 @@ logger.warn("Wheel is not available, disabling bdist_wheel hook") # HISTORY.md entry. -VERSION = '1.0.3' +VERSION = '1.0.4' # The full list of classifiers is available at # https://pypi.python.org/pypi?%3Aaction=list_classifiers