hi there
Hey! wow you are fast
I'm in class right now
That was like immidiate response Can you talk right now or not reallyl? reallly?
i am quick like a rabbit
wow, i'm bad at spelling, really nice
what are you up to?
Yo, you see lebron the other night I'm in class as well I've been chatting for quite some time actually, but my other friend had to leave Yo I'm not sure if I told you about my business idea or not last night About having an outsourcing company to handle data validation and customer care Basically I've been doing some research and it costs most companies roughly $20 per person to have a call center that they control and manage obviously that's kind of pricey, so they outsource a lot Most call centers in Utah average about $12 wages that they pay their employees, the national average is $13.86 I've found that here in Provo with the large college population between UVU and BYU I'm able to charge just $10.50 an hour for their services And in addition to that, most of them are RM's who can speak foreign languages and don't mind call center kind of work because they are used to rejection and getting yelled at So I'm able to compete in this market at equal or slightly lower charges and deliver higher quality service through these quality student employees that I will employ I've spoken with 2 companies so far and both have outsourced work to India before and had terrible experiences. Funny thing is one of the CEO's is actually from there so it was kind of irronic. But basically they expressed concerns about a need for outsourcing work within the US, but it can get kind of pricey and it can be a little unreliable too. So that's where I kind of swoop in with this edge that I have on competitors.  I still would need to work out the details for actual expenses, equipment, rent etc. But overall the idea seems sound. The other thing I want to do is create a system that can basically incorporate machine learning to see which calls should be handled with care and as a priority. It would be able to interpret tone of voice and word usage during hold time questions and associate those tones and words with the outcome of the call.  That way eventually it can start to pick up on what kinds of tones should encourage a decreased hold time for that given user. It would improve relations with customers drastically. I think that's where the most money could come from honestly.  Being able to sell those algorithms to other call centers and large companies Or instead of cutting them in front of others it would simply send them directly to a manager that way they are in the best hands instead of just a regular CSR I've got a lot of ideas in this field, but I think for now my focus is going to be on launching this outsourcing business Software and buisness expansion can come afterwords This will be more of a cash cow to fuel my R&D within this field. I think I'd really like to bring someone else on in the CS department who can help me build out a software solution to handling multiple different businesses being contracted to us. Like each company uses different products and softwares to handle their clients and their scheduling etc. I would want to build a system that could be universal in addressing all client needs, but we could customize it for each company we work with and connect it to whatever systems they use I'm not sure if that's an easy thing to do or if there exists a system out there that does that, but that would be ideal for me We could potentially just handle very specific calls for these companies, say purely just complaints or customer support/ how to sort of thing That way no customized interface is needed the CSR's just need to be trained to handle different problems I had another idea as well that I'm not sure if I want to run with yet or not Basically there is a huge database out there with all the historical markers across the country and the words written on them. I could build an app that pulls your location and determines what are the closest markers to you. Upon driving up to those markers you could read exactly what they say off of your phone instead of having to get out of the car to read it It would be great for Sunday drives or for cross country trips, etc. Although these signs are super outdated, older generations would love it. You could sell ad space as well companies that are close by could put up ads trying to send them in the direction of their businesses I would first allow it to get streamlined so everyone is using it, and then I could add the ad features once it's proven successful I have this one class that I'm in where we have this project we have to create a process poster of something that people could basically learn to do So I'm doing mine on how to make a process poster so it's a process poster poster super clever I'm going to be taking this entrepreneurship class next semester and am hoping that I can actually use this idea that I have for that class and further work on it through that class I don't know if my partner would be on board with it though If not that's fine by me since I already have that idea I am fine working on something else as well and just kind of riding whichever idea works out better Maybe that second Idea I'll present to my partner and see if we want to build that out while I simultaneously handle the outsourcing company I could see that really kicking off honestly And I know you are an accounting major, you could help me out with setting up my books and setting up taxes, payroll, etc. And insuring that financially I'll be on track for solid growth That would be really helpful actually I could either A)pay you 10.50 like all the other employees, or b) give you a share in the business in return for free services Basically you'd just be investing in this idea with me I am really excited for this party I'm going to tonight It's going to be at one of the founder's homes and coach Sitake and some of the players will be there too so that should be a lot of fun Cool visitors, good food I'm excited I'm curious how we are going to do against Hawaii tomorrow they are 6 and 1 and yet we are favored to win 90% we are favored by 11.5 points I honestly am a little worried. I don't know if we will actually win this game.  They are a pretty good team. So we will see what happens I am getting really tired of typing in chit chat It is very difficult to keep this up for long periods of time I will probably stop around 2:50 and pick it up again later tonight like late late tonight I will be pretty busy during the day so unfortunately i may lose my placing on top, but I will get it back tonight I am really excited for this round to be over. Just need to make it to next Friday and we are golden I think i'm going to take my test next Thursday at the latest so I can spend 24/7 on here if i need to to ensure that I get first place Chit chat is life right now I have a pretty busy schedule next week.  Asides from that huge test I also have a project due friday that I need to work on with my partner and I also will be working and researching this business idea a lot I'm going to give some soft pitches tonight at this party and see what kinds of responses I get from the founders honestly some of them may take an interest and want to be involved themselves A lot of these guys are angel investors and love to throw money at people in hopes that their business ideas will pay out But they are just so loaded that they don't care if it completely fails I think that I could totally use some investment money to kick things off because I'll need to pay for equipment, training, rent, high speed internet, telephone service there are a lot of things to pay for so a big upfront investment could be golden From there I could expand to hiring more employees, expanding actual business and serving more companies I would branch off the employees in large teams each team being responsible for each company The more experienced employees would become managers and I would oversee everything Once it gets big enough I could start offering better pay, higher commisions, salaries to certain employees And maybe even health benefits to full time employees Lots of things to consider Short term though i just need to figure out what the minimum required will be to kick this off and if I can get enough companies on board to trusting us for a 3-6 month trial if I could just get a couple of companies to do test runs with then I could make this legit I need that experience though of running a call center to really make it effective I've worked in one as a manager before, but never needing to take care of pay, call times, and things like that I've just had to control employee call quality and resolve questions and training I think that is another thing that i would struggle with at the start I would need maybe one more person experienced in both sales and customer care to help me in training all of these people Because I would need roughly 10-15 employees so that I could have people working 8-6 every day Monday -Saturday I also need to do some validation and see how many people would apply to like a dummy position as a customer care representative at that pay So there is a lot to do between now and this winter I think most important would be tonight pitching it to a lot of these founders if they like it, cool I'm on the right track.  If not then I need to try something else I think my immediate back up is that machine learning voice recognition system I mentioned I think that has the biggest opportunities available honestly I know nothing of machine learning though currenlty I'm trying to get in to the recognition and control lab where they do AI projects, but I don't know if that will actually happen. Hopefully it does though Okay, I'm about out of gas I'm going to take a little break now. I'll probably keep this open though in case you want to chat. See you! The best thing that's happened to me This year I honestly am not sure Getting my dog Winnie was very happy My second wedding anniversary is coming up this week which is very exciting We went to Jackson hole this past summer which was exciting I got to go on a trip to India That was awesome Did you know you can get a massage for like $3 there inside their 5 star hotels We stayed at nice hotels every night for like $30 per night I got haircuts, shaved, massages All super cheap Ate a ton of good food for cheap And honestly just relaxed And I got paid to do all of that Just had to go to some meetings I'm debating going home after this class despite having another class to go to I'm just so tired I want to take a nap But then again I should probably go to the class My wife doesn't get home till like 530 today anyways so there is no reason to go home early Okay, I'm about to leave my class now Be back on in like an hour or so Okay i'm back I've been watching the show gotham Super cool It basically gives a storyline for everything that happens between bruce wayne's parents dying and him becoming the batman Focusing mainly on Jim Gordon Pretty cool show I originally watched the first 3 seasons, but they just released season 4 so I've been watching that recently I am seriously just exhausted I can't wait to go to this party thing tonight they should have some really good food And with Coach the talk you there hopefully I'll get to talk with him to I'm curious though as to what they're gonna do for dinner it's supposed to be a luau theme but I'm not sure what kind of food they're going to have My guess is that they'll probably have just barbecue I feel like that's a typical Polynesian Hawaiian sort of thing to do Maybe that's why Coach the talk is going to be there more since it's a luau themed then it's the founders you don't need a lot I think I might need to get a new phone soon keeps on losing battery life a lot quicker now And in addition of that it has a lot of issues charging sometimes it won't connect to the charger And only the original Apple chargers actually work for now the older versions don't actually work for ones that Amazon is made don't work Made not me, sorry Winnie, my dog she's just laying on my lap watching Gotham with me right now I've got about an hour 30 minutes to kill before my wife gets back from work I'm just watching TV I found a spot on her back that if I scratch it her whole body twitches Not like kicking her legs like she's excited like dogs usually do but like literally her skin twitches My neighbors upstairs have been stopping so loud recently Stomping How do you play the more recent season of fortnight yet? Season six is pretty cool the new game modes even cooler if you die you can still respond The only sucky thing though is that when you die you keep your weapons so you can't pick Luda off of other people Looped not Luda At the same time it's really nice because if you get some good weapons you get to keep them the whole game And you can also just jump right in to another round instead of having to loot up and look for more guns And you can also just jump right in to another round instead of having to Louis up and look for more guns I've been playing more solos though because I've been getting annoye I don't know what's going on but my computer is for some reason copying the text from before and pasting it twice accidentally It only happens every now and then though it's pretty rare it seems like My guesses, that it's just some kind of bug that they need to work out When I was though could just be something wrong with my computer I'm not sure what kind of phone I want to get when I get a new one I'm thinking the iPhone 7 because it will still be cheap but it'll be better than the one I have currently I currently have an iPhone 6S Going back to when I was talking about earlier about that idea of a machine learning program So I'm thinking of having it so when someone calls in and you hear the weight call like thing where they ask you questions Based on the responses that it would get from this questions it would ask you simple things like what's your name and what is the purpose of your call it would determine based On your tone whether or not you're going to be a difficult collar and whether you need to get seen Quicker. So what would happen is while testing it The customer service representative's wood in puts on a scale of 1 to 10 how escalated the call was And based off of that number combined with the outcome of the call like whether or not somebody canceled their account it would start to learn and determine what kinds of town Tones in words are associated with someone who is about to cancel their account That way they can prioritizeWhich callers get her the first to ensure Get heard first so that they can retain the maximum number of clients possible Now I could either use this software for my own call center Or I could either license it out or sell it to a big company so that they can use it with their customer service centers If I did the latter  then I would probably want to sell it to huge company that would pay me big time for one single purchase I think this could be very lucrative business idea The only issue is though I need somebody who knows machine learning and artificial intelligence Because there's only so much I could do on my own I'm very unfamiliar with this kind of environment The types of projects and work that I can do is more associate with application development specifically speaking more towards the front end So we're talking like web apps and apps you have on your iPhone So I would definitely need a partner if I were going to do that I think the technology is there the wall ready like for example voice to text is very accurate so obviously your phone can pick up certain words with a lot of ease So it shouldn't be difficult to pull from a project that's already done that sort of thing and then simply based on the words that were used in the score that the customer ser Service representative gives determine which causes more important All you would have to do is on bad calls create a giant array of a bunch of words and then from that you would simple but you would simply mark in priority which words were us Used how many times. And then you would take out any simple words such as a the he she stuff like that And then you would be able to see that when certain words come up they should probably get escalated You would also have to compare those words to word banks from calls that were given a positive rating because if certain words overlap then obviously there's no statistical si Significance to those words So there are a lot of factors that go into it but for the most part it's fairly simple the idea of it And once we get the base data it becomes a lot easier for her to teach it self and learn We would just continuously need a customer service representative's to rain CAL the calls went that way you could learn much quicker and get more data constantly It's kind of similar to chitchat challenge in that they're trying to get a bunch of data for the machine to learn from and to interpret Except it's a completely different idea and business So that's one of my big ideas I know something or do you like that exists I think I'm still going to go ahead with the customer care one first though and then if needed I can go to that idea instead And one thing I could do is I could try to market it specifically to companies here in Provo The trick is being able to place it in front of a call. I need to find a system for it can easily be integrated into then I can just tell companies hey go download this product and use this product so that you can use this Because I don't know if I can just throw it as a recording in front it needs to be able to interact with the person and there's very limited and specific programs that do tha So I think first off I need to find hardware so that I can start working and doing experiments on this I'm going to try to write down all of these ideas in a book or something like a journal so that I don't forget them There's a dog barking outside my door right now and it's making my dogs get really anxious I have a couple hours to kill and I'm not sure exactly what I want to do with it I'm kind of getting tired of watching TV and I don't really want to play Fortnite right now I think I'm just gonna keep chatting honestly Trying to think of another prompt of something I could talk about Do I have one Do I have one ; Where would your ideal place to settle down be and why I think this is very difficult for me primarily because with my jobs we will be able to live anywhere we want to So there are a lot of choices out there I really liked where I grew up in Virginia because we lived close to city but not in a city it was more suburban I think I would like to live in that kind of populated area not too populated but it's still popular The other thing is ease of transportation I don't wanna live at marry with high traffic And obviously doesn't have good schools and good hospitals because if we were to raise a family there I would want those things Another thing is honestly the weather needs to be nice Here in Utah it's a little too dry for my skin and I don't really like the polluted air On top of that the water is extremely hard and I don't I don't like that that much I do enjoy the snow and I enjoy when it's nice and warm but I like it the most when it's nice fall weather If I could find a place that basically has fall weather almost all winter long that would be really nice and I  deal So I'm thinking maybe somewhere little bit further south where it's warm but it gets cooler in the winter But not so far south that it's super hot all summer long Or maybe in a hot climate but higher up on some mountain so that it's cool Maybe that would be like Denver or somewhere in the semi Northeast Or maybe we would just live in California but just find some suburban areas that aren't too expensive Cost of living is a big thing as well it's very difficult to live on the West Coast and live the kind of lifestyle like to live Not that I live a lavish lifestyle but I would like a nice house And a decent car So yeah I'm honestly not sure I think we will just go where ever our jobs and school and takes us Let me try and think of another prompt I have a good one So we get grades on how we do in school should we be allowed to grade our teachers and have their job and salary depend on the greats we give them? I think the obvious answer is no Not only because teachers will probably give us grades based on them wanting to get good Not only because teachers will probably give us grades based on them wanting to get good grades But students also aren't really qualifiedi but students also aren't really qua Wow, there goes my computer again I honestly don't know what's going on with that repeating I got another prompt: what are some things that make you feel great Both as a person and just physically mentally I would say steak and potatoes Dr Pepper spending some time with my wife and dog OK maybe that was a lame prompt let me think of something else Do you still do schools provide students with enough opportunities to be creative? And I'm asking specifically about universities I would say yes and no I feel that given the high standards that are expected out of universities a lot of times they really just force us to take certain classes I feel that there are a lot of opportunities to have creativity into really dive into your subject matter outside of the classroom But I just don't know if there are enough of those opportunities inside of the classroom. And with how much time we spend on her assignments sometimes we don't have time to be Creative outside the classroom I do think it's a real issue I do think it would be more important if they toned back how many GE classes we needed to take and let us take more classes we want to take Another prompt to consider: Should Engineers have to pay as much as English majors at Universities? I would say no Because we need more reviews and we need less English majors So that could be a way of encouraging more people to do engineering Or instead of making the tuitions different they should give grants and scholarships to engineers so that they pay way less It is a real problem in the states right now honestly we keep having to bring people over from other countries to supplement the job gap OK here's a new prompts Should parents be concerned with the amount of screen time they allow their kids to have even after their babies I would say absolutely yes I think it's great for kids to have access to computers tablets and smart phones at a mature in certain age But unless it's something super educational or their learning some sort of technical skill I don't think that they should be using them frequently I think that they should be limited to a maximum of one hour a day of being on a device Obviously they're going to text often on for a while during the day and that may contribute another 30 to 45 minutes of time But I think of actual screen time whether it be on social media or playing games or watching the show should be limited to roughly 1 hour a day I think that's pretty crazy though till If you think back to when we were kids if I were to tell someone that as an adult I would spend more than one hour on a computer or on my phone each day You might think I'm crazy My dogs being crazy right now I wonder if I could do voice to text and have her barking to here so you can see her what she saying She's running around with her mama right now We are just getting ready to go to that party I was talking about I think I've been on this chat for almost 4 hours now OK I've got a new prop now Prompt Should rich people have to pay more taxes Honestly I would argue no I would say that everyone should be equal Texas Honestly I would argue no I would say that everyone should be equal Texas Now you contact the businesses that those people learn on but I think personally you shouldn't be taxed more less based on your income status If you look at how taxes go currently, the rich actually contribute more to taxes than any other wealth group The lower you go in wealth the more tax breaks and benefits you get So even though we get really angry all the time about them having to not pay a ton of taxes, it's really not very fair We are given the advantage typically It's not right to just have people who don't go get educations and don't pursue higher studies and skills to say, "they need to pay more for us" people who are rich are typically the ones who have worked hard and studied long to get to where they are Obviously they should pay their fair share of taxes, but at the same time They contribute more than others do to our economy They're driving a lot of the business and making a lot of the jobs we work So I don't think it's right for us to get super picky about all of that Now there are a lot of cases where the rich get out of having to pay almost all of their taxes because they have brilliant accountants I think the government should fix a lot of the tax bylaws that allow for these loopholes But I like to think that for the most part it's a fair system that we have in place. With exception to those loopholes I mentioned Now the big issue that really gets me going is social security Raise the age! Stop giving out all of this money to people who are going to live for like 30 years when we were expecting to pay for just 15 years of their life It's absolutely killing the entire system Raise the age, and make cuts elsewhere to make up the difference We don't have to eliminate it immidiately, we just need to set up a system where gradually it will get itself back on track Because currently we just go more and more into debt with the system we have established I think another good solution would be to offer one big lump sum over like a 5 year period to the elderly that they can take out that would equal less than what we currently project the average to be They can live off of their own retirement money and they would still bring in a lot from social security, but less than what they should So with enough people doing this we would be able to cut back drastically the costs of this system. The only issue would be people spending all of their money and being completely broke and having no one to help them in which case the responsibility would fall on the governm government yet again. You could establish a system where the government could basically operate hundreds of nursing homes across the country paid for through social security and you could implement my prior plan of both raising the age of when they receive it and also giving them a lump sum option where they get way less money, but they get a ton up front I think that could solve this issue That way if people are stupid and spend it all and end up broke without family to support them they could get placed in these nursing homes It honestly sounds like a horrible idea when I think about it It would be like a prison almost It's such a difficult problem to solve. That's why I think raising the age you can access it would help the most. Another solution would be giving all elderly government subsidized healthcare and cutting social security almost in half. Most of elderly bills come out to be healthcare anyways so they wouldn't feel that big of a hit But it should save us a lot of money We need to fix this though because here in just 15-20 years there will be no more money available. The decreasing number of americans entering the workforce as americans leave the workforce just makes it more and more difficult to sustain our elderly The system is flawed and needs to be fixed. The crazy thing is that everyone talks about how it's terrible but no one actually does anything about it. Congress passes budget after budget that are basically just placing band aid on top of band aids They don't actually address the big longterm issues It's very frustrating honestly I wish people would stop caring about voters and just do what is right What is best for us but no, voters are most important.  Must make them happy with social issues and food stamps Obviously i'm bordering on offensive, forgive my previous comments It's just very frustrating to see what our politicians do with our money sometimes. They get coerced by lobbiest they do what others do for fear of not being heard. It's ridiculous I spent some time on a business trip to India and can't even begin to explain the corruption I found there And it made me think of our leaders in America and how corrupt people here are as well. There is just corruption everywhere It's both sad and agrivating I wish there was more transparency with senators and politicians taxes and how much money they actually are making and from where this money comes. I think people would be suprised to find out just how corrupt our officials are. And much of it is very indirect.  Financing for campaigns in exchange for taking a certain position on certain bills stuff like that I've got to head out, but i'm going to leave this chat open I may get on periodically tonight to talk with you See you chitchatter23 Quick question, what is the point spread you predict between BYU and Hawaii? And which way are you favoring Back from the party It was awesome! They had tons of food. The house we went to had this crazy view and an infinity pool that dropped off a cliff The had hula dancers and all sorts of food there Lots of fun We are just watching friends now Joey has a boat Monica and chandler are preparing for their wedding Lots of Stuff going on My dog is trying to eat my milkduds right now she's crazy for the human food I'm just going to relax and watch some friends for the rest of the night I think Peace! I am absolutely pooped I ate a whole box of milk duds and am about to just pass out Good morning! Wow I've been talking to myself for a really long time I'm absolutely exhausted My dog woke me up like 3 times last night I'm pretty pumped to go to the football game today I'm really curious to see how the Nebraska win will go I think it's kind of crazy that they bring in a coach whose team goes undefeated last year and they can't even win one game this season Honestly that's hilarious They've got some serious issues Oh I forgot to tell you, I was at that dinner last night And a lot of the people there are the main boosters and donors to the athletic program and the athletic director was there too he basically said that Wilson is going to start today over Tanner and that they need leadership on the team which Tanner is failing to bring to the team. So they are going to start Wilson along with some other freshmen at like WR and stuff that they haven't been starting in weeks past So it should be really interesting to see how we do tonight Should be a very exciting game to watch. We got a couple of tickets in the endzone area so that should be fun I noticed that netflix added a lot of new shows and movies They added designated survivor a new season of Gotham They added impractical jokers lots of awesome shows and movies The only thing that bothers me is that they put shows and movies on there way after they've been on hulu and everywhere else too My feet are absolutely freezing I'm trying to figure out which shoes are best to wear tonight to the game because it's going to be very cold The problem is, all of my shoes are terrible at keeping my feet warm. I could wear big winter boots but that would look really weird I am really tired right now I think that I would like to just lay around all day, but at the same time I kind of want to go out and do stuff We will see what happens I think we are going to go out to lunch with my parents Probably go to target after to get some stuff.  I need more razor blades And then maybe just go buy some groceries or something after that. Still haven't decided yet