diff --git a/app/lib/pages/conversation_detail/page.dart b/app/lib/pages/conversation_detail/page.dart
index 47967870aa4..dc8856de81a 100644
--- a/app/lib/pages/conversation_detail/page.dart
+++ b/app/lib/pages/conversation_detail/page.dart
@@ -445,7 +445,7 @@ class TranscriptWidgets extends StatelessWidget {
             provider.conversation.transcriptSegments.isEmpty
                 ? ExpandableTextWidget(
                     text: (provider.conversation.externalIntegration?.text ?? '').decodeString,
-                    maxLines: 10000,
+                    maxLines: 1000,
                     linkColor: Colors.grey.shade300,
                     style: TextStyle(color: Colors.grey.shade300, fontSize: 15, height: 1.3),
                     toggleExpand: () {
diff --git a/app/lib/widgets/expandable_text.dart b/app/lib/widgets/expandable_text.dart
index 639f2b48b14..4338bc847ca 100644
--- a/app/lib/widgets/expandable_text.dart
+++ b/app/lib/widgets/expandable_text.dart
@@ -36,8 +36,10 @@ class _ExpandableTextWidgetState extends State<ExpandableTextWidget> {
       maxLines: widget.maxLines,
       textDirection: TextDirection.ltr,
     );
-    tp.layout(maxWidth: MediaQuery.of(context).size.width);
+    var width = MediaQuery.of(context).size.width;
+    tp.layout(maxWidth: width);
     final isOverflowing = tp.didExceedMaxLines;
+    final maxChars = tp.getPositionForOffset(Offset(width, 0)).offset * widget.maxLines;
 
     return SelectionArea(
       child: Column(
@@ -65,8 +67,8 @@ class _ExpandableTextWidgetState extends State<ExpandableTextWidget> {
             ),
             data: widget.isExpanded
                 ? widget.text
-                : widget.text.length > 300
-                    ? widget.text.substring(0, 300)
+                : widget.text.length > maxChars
+                    ? widget.text.substring(0, maxChars)
                     : widget.text,
           ),
           // Text(