# Bytedesk Wiki

AI-powered Omnichannel customer service with Team Cooperation

**This wiki is the official documentation for the [Bytedesk](https://github.com/Bytedesk/bytedesk) project.**

## Getting Started

- **[[Quick Start]]** - Get up and running in 5 minutes
- **[[Deployment Guide]]** - Docker, Kubernetes, and production deployment
- **[[Development Guide]]** - Backend, frontend, and documentation development
- **[[Project Structure]]** - Monorepo layout and organization
- **[[Module Map]]** - Core modules, plugins, channels, and extensions
- **[[Architecture Overview]]** - Runtime architecture and technical stack

## Project Overview

Bytedesk is a comprehensive platform providing:

- **Team IM** - Multi-level organizational structure, role management, and permissions
- **Customer Service** - Multi-channel support, routing strategies, and detailed metrics
- **Knowledge Base** - Internal documentation, help center, and FAQ management
- **Ticket System** - Ticket management, SLA tracking, and reporting
- **AI Agent** - Integration with Ollama/DeepSeek/ZhipuAI, RAG, and function calling
- **Call Center** - Professional voice platform based on FreeSWITCH
- **Video Customer Service** - WebRTC-based HD video calls and screen sharing
- **Open Platform** - Complete RESTful APIs and multi-language SDKs

## Quick Links

- **[Main Repository](https://github.com/Bytedesk/bytedesk)** - Bytedesk source code
- **[Docker Deployment](./deploy/docker/readme.md)** - Docker deployment documentation
- **[Frontend](./frontend/README.md)** - Frontend workspace documentation
- **[Documentation Site](./docs/README.md)** - Official documentation site

## Default Access

- **Access URL**: http://127.0.0.1:9003/ (replace with your server IP)
- **Default Account**: admin@email.com
- **Default Password**: admin

## License

Copyright (c) 2013-2025 微语 Bytedesk.com, All rights reserved.

Licensed under GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3).