This is a wild idea and i'd like to hear thoughts on this:
Often newbies come to this site and are confused by it, as there is a lot to take in. Now, optimally they'd be able to click on FAQ and get some help and/or guidance. However that page doesn't really help newbies. It is targeted at the experienced CPAN developer transitioning in from SCO. And well, i can totally understand this. Writing an FAQ is hard because you either have to watch a lot of newbies ask things for a long time, or you have to anticipate questions VERY well.
A possible solution for this could be Uservoice. It is a website that gives you ajax widgets you can embed on your site. It is normally meant to provide a suggestion/bug-report interface. However there is a lot of freedom in styling it and setting up how the UI parts are presented. I am fairly sure that it would be possible to set it up in a manner that it can act as an FAQ, and that it would be extremely useful for one specific reason:
To give a tangible example:
This software does not only provide a platform for submission and discussion of things, but similar to stackoverflow, also makes it easy for people submitting things to find other submissions that are duplicates of their own. And all this without even leaving the site.
I'm thinking that adding this thing to metacpan could be of considerable help to everyone involved in guiding new users and finding out issues that do not fit into a typical "this is broken, fix this bug" scheme.
What do you guys think?
What is the business model of UserVoice?
They provide complete support solutions as premium services: http://www.uservoice.com/plans/
Haven't had a chance to look, can all the data be exported? - e.g. if after a while we decided to use someone else or host the FAQ (based on the uservoice info) is that possible?
They have a REST API, so i think doing that should be fairly trivial.
No action so far - closing for now