Points For Good hacks at Gift the Code 2017 for Kids Help Phone
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Points For Good at the Gift the Code Hackathon - Kids Help Phone


Counselors play a critical role in Kids Help Phone's ability to field calls and chats from kids across Canada. Today, counselors are on the phone 24/7, but wait times can be hour-long. Live chat is available only during evenings Wed-Mon.

As a team, we built 4 solutions to target the following levers:

  1. Increasing counselors' efficiency
    • Kik chatbot and counselors' web-based chat interface that anonymizes kids' identities
    • Counselor performance dashboard re-design (mockups)
  2. Enabling KHP to add more counselors
    • "Getting to know kids" website with interactive slider - find articles that boys/girls of specific ages are looking at
    • "Donate for chat" visualization tool in Google Sheets - how your donations give kids more times to chat with KHP

The team:

  • Mihnea Galeteanu
  • Michael Nichols
  • Emily Demill
  • Gordon Tang
  • Ofer Guttman
  • Alexandra Badour
  • Hari Palani

Please do not hesitate to reach out with any questions!