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Nov 11, 2025
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Knowledge base: add KB article for how to generate .HAR file #4734

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52 changes: 52 additions & 0 deletions knowledgebase/generate-har-file.mdx
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---
date: 2025-11-11
title: How to Generate a HAR file for support
tags: ['Tools and Utilities']
keywords: ['HAR file', 'HTTP Archive']
description: 'A HAR (HTTP Archive) file captures the network activity in your browser. It can help our support team diagnose slow page loads, failed requests, or other network issues.'
---

{frontMatter.description}
{/* truncate */}

## From Google Chrome {#from-google-chrome}

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>I</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>I</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, click the download button.

## From Mozilla Firefox {#from-mozilla-firefox}

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>E</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>E</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, right-click in the request list and select "Save All As HAR".

## From Microsoft Edge {#from-microsoft-edge}

1. Open Developer Tools by pressing <kbd>F12</kbd> or <kbd>Ctrl</kbd> + <kbd>Shift</kbd> + <kbd>I</kbd> (Windows/Linux) / <kbd>Cmd</kbd> + <kbd>Option</kbd> + <kbd>I</kbd> (Mac).
2. Click the "Network" tab.
3. Reload the page and reproduce the issue.
4. From Developer Tools, right-click in the network list and choose "Save all as HAR with content".

## From Safari {#from-safari}

1. Enable Developer Tools (if not already enabled):
- Go to Safari > Settings > Advanced.
- Check "Show Develop menu in menu bar" at the bottom.
2. Click Develop > Show Web Inspector.
3. Click the "Network" tab.
4. Reload the page and reproduce the issue.
5. From Developer Tools, click the "Export" button.

## Sending the .HAR file {#sending-har-file}

1. Rename the file to something short and descriptive (e.g., login-issue.har).
2. Compress the file (optional but recommended).
3. Attach it to your support case or email it to your assigned support contact.

:::note
HAR files may contain session cookies or other sensitive data.
Only share them with authorized support personnel.
:::
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