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Support Product Return Information
You have the right to cancel and return your order within 14 days for a full refund.
We also provide a 1-year warranty from the date when the product is shipped.
In case your PandwaRF stops working:
- Check the wiki or the forum to verify it is not a know issue and if a fix is available
- Please contact us first at email@example.com. We will discuss the issue and see if it can be resolved remotely.
- If we can't fix the problem this way and the product needs to be repaired or replaced:
- Send us your PandwaRF at the following address: ComThings SAS, Immeuble Premium, Bat A, 61-63 avenue Simone Veil, 06200 Nice, France.
When shipping the package please make sure to state that it is a returned product (RMA) with declared value 0.
Do not ship anything to us until agreed with us.
- We'll investigate the issue and what caused it!
- If the failure is due to electronic or component problems: we'll send you a new PandwaRF and refund your shipping costs
- Otherwise: we'll determine the repair costs, which will be at your charge.