Galleon: FAQ

Umur Basar edited this page Nov 28, 2018 · 4 revisions

Frequently asked questions

I'm getting the error 'The provided string doesn't look like hex data' when importing my fundraiser account

Their answers

'The provided string doesn't look like hex data'

'The provided string doesn't look like hex data' error during importing a fundraiser account shows that a value entered is incorrect.

We have noticed that some users make a mistake while entering the 15-word seed. Every word should be inputted with a single space in between and no spaces at the end.

i.e; bag analyst system pulse transfer chase gift giraffe neither valley skull either develop salute bid

Please make sure that you don't have a space after the last word. So it should be 'bid' not 'bid '

Leaving a space after any entry is a common mistake. Please double check that you don't have a space after your key hash, e-mail address or activation code.

If you are certain that you have entered your 15-word seed, public key hash, e-mail address and activation code correctly, the only option remaining for an error is your password. Please make sure that you are using the password which you have used when generating the Tezos paper wallet to participate in the Fundraiser back in summer 2017.

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