• Research plans and findings for this project
• NRRD's user research practice
• Plan your research
• Write a research plan
• Write a script to guide interviews
• Plan to include team members
• Prepare materials
• Conduct research sessions
• Set up supporting documents
• Make a consistent, usable record of the session
• Prepare logistics to respect users’ time
• Make the user comfortable
• Process what you heard
• Debrief after each session
• Synthesize the round of research
• Document and share what you learned
• Decide what to do based on the research