• Process Diagram
• Problem
• Identify Problems and Enhancements
• Sources of problems and enhancements
• Levels of problems to solve
• Priority of problems to solve
• Formulate & Validate Hypotheses
• Understand the current state process and problems
• Put ourselves in the shoes of the user
• Talk about team’s hunches
• Incorporate problems and hunches into hypotheses to test
• Exploratory research with users to identify real user needs
• Solidification of user needs we're solving for
• Solution
• Generate and Test Solutions
• Brainstorm possible solutions
• Communicate ideas to users to get feedback
• Synthesize and analyze feedback
• Review what we learned with the team
• Iterate as needed (to make sure we’re on the right path to a building the right thing)
• Select Final Solution
• Build & Validate
• Build Solution
• Flesh out design details and build using agile
• Iterate as necessary
• Validate Built Product
• Usability testing
• Iterate design/build as needed or feed into future problem identification