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Unable to wake up from suspend #362

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Pokisiekk opened this issue Mar 2, 2023 · 3 comments
Closed

Unable to wake up from suspend #362

Pokisiekk opened this issue Mar 2, 2023 · 3 comments
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bug Something isn't working novacustom_nv4x_adl NovaCustom NV4xPZ (12th Gen)

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@Pokisiekk
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Pokisiekk commented Mar 2, 2023

Dasharo version
v1.5.0

Dasharo variant
NV41PZ

Affected component(s) or functionality
Suspend, Windows 11

Brief summary
After entering the suspend state, there is no way to wake up the computer, a manual restart is required

How reproducible
Described in Actual behavior section

How to reproduce

Steps to reproduce the behavior:

  1. Power on the DUT.
  2. Boot into Windows 11.
  3. Close the lid or press Fn + F12 or press power button.
  4. Try to wake up the DUT in any way.

Expected behavior
The DUT wakes up.

Actual behavior
First test on Windows 11, 21H2 - the system was installed before flashing to v1.5.0
With each iteration of suspend it was not possible to wake up the device, always required a manual restart

A second test on Windows 11, 22H2 - the system was installed after flashing to v1.5.0
After installing all the updates, no problems occur.
After a few tests other things and maybe 5 reboots, the problem came back and when it comes back it occurs in every iteration of trying to get out of suspend.

When I click the button on the keyboard, i.e. the standard way to exit the suspend: the power LED stops blinking and lights permanently green, the keyboard backlight is turned on, the screen changes shades of black from time to time, and sometimes even the mouse cursor appears, but it cannot be moved

Screenshots

Additional context
After one of the reboots, the operating system entries in the BIOS MENU disappear, I don't know if it can be related

Solutions you've tried

@Pokisiekk Pokisiekk added bug Something isn't working novacustom_nv4x_adl NovaCustom NV4xPZ (12th Gen) labels Mar 2, 2023
@macpijan
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macpijan commented Mar 3, 2023

I confirmed this as well on NV4xPU with 1.5.0.

I could run a cycle of ~5 suspend/resume cycles with pwrtest.exe until machine rebooted.
Until then, even a single S3 operation causes the device to appear as unable to wake up from screen. In reality, it reboots after a few minutes in my case.

@mkopec
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mkopec commented Mar 6, 2023

@sulewskiprzemyslaw
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@Pokisiekk fix for this bug has been added in firmware v1.6.0

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Labels
bug Something isn't working novacustom_nv4x_adl NovaCustom NV4xPZ (12th Gen)
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