What is DeskPRO?
DeskPRO is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.
How to use this image
You can choose from the two available variants:
fpm. The first comes with Apache preinstalled, while the second one runs
php-fpm, which means you'll need something that speaks FCGI (such as nginx) in front of it.
In order to run DeskPRO, you'll need to run two containers from this image: one for the web interface and one for the periodic tasks. They have to share a volume containing the DeskPRO codebase. If running manually, it can look like the following:
$ docker volume create deskpro $ docker run [...] --volume deskpro:/var/www/html deskpro/deskpro:apache $ docker run [...] --volume deskpro:/var/www/html deskpro/deskpro:apache deskpro-docker-cron
It's also required to set a few environment variables:
MYSQL_HOST: the hostname/IP address of the desired MySQL database host
MYSQL_USER: the username to connect to MySQL as
MYSQL_PASSWORD: the password for the username described above
MYSQL_DATABASE: the database name to connect to
Please ensure that the target database is empty, otherwise DeskPRO won't perform the installation to avoid overwriting any data.
The easiest way to try this image is with a
docker-compose.yml file such as below:
--- version: '2' services: deskpro: image: deskpro/deskpro:apache depends_on: - mariadb environment: MYSQL_HOST: mariadb MYSQL_USER: deskprouser MYSQL_PASSWORD: deskpropassword MYSQL_DATABASE: deskprodb ports: - "80:80" volumes: - deskpro:/var/www/html cron: image: deskpro/deskpro:apache command: deskpro-docker-cron depends_on: - deskpro - mariadb volumes: - deskpro:/var/www/html mariadb: image: mariadb environment: MYSQL_ROOT_PASSWORD: mysqlrootpassword MYSQL_DATABASE: deskprodb MYSQL_USER: deskprouser MYSQL_PASSWORD: deskpropassword volumes: deskpro:
If you wish to work on the image itself, there's two files that'll allow you to run Deskpro with
docker-compose-test-fpm.yml: uses php-fpm and nginx
docker-compose-test-apache.yml: uses Apache
Use them with
docker-compose -f filename.yml.
For actual usage of the image, check the previous section.