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Troubleshooting

Ben Hollis edited this page Nov 17, 2022 · 9 revisions

Having some trouble with DIM? Hopefully some of these steps will get you working again.

Be sure to also check out the Frequently Asked Questions (FAQ).

Is DIM showing you a page with the @BungieHelp Twitter feed?

Sometimes, Bungie needs to bring down the API that DIM and other apps use for a while. We have no control over it and don't know when it'll be back up, but you can follow them for more up-to-date information than we can provide.

Is DIM not loading, or it's loading but something or other isn't working quite right?

  1. If your accounts or inventory doesn't load or you can't move items, or you see some missing or incorrect info, try the official Destiny 2 Companion app. If you have the same problem there, then this is a Bungie.net issue - they're either down for maintenance or this is a bug that affects all apps, not just DIM. You'll have to wait for Bungie.net to come back online.
  2. Check in "About DIM" to make sure you're on a version of DIM that's no more than a week old. We fix bugs quickly. DIM Beta gets fixes first, but also gets bugs first.
  3. Make sure your browser is up to date.
  4. If you were using https://app.destinyitemmanager.com/, try https://beta.destinyitemmanager.com/, or vice versa. If one works and the other doesn't, then that version of DIM might have a bug. [Let us know!]
  5. Check to make sure you don't have ad-blockers, firewalls, antivirus, parental controls, or network filters in place that could block destinyitemmanager.com or bungie.net.
  6. Try force reloading DIM - Ctrl+F5 on Windows, Cmd+Shift+R on Mac.
  7. Try a different browser (for example, Firefox instead of Chrome or vice versa).
  8. If DIM still won't load at all, try clearing your cache - make sure to clear it all for destinyitemmanager.com, not just "last 24 hours". In Chrome, you can visit chrome://settings/siteData?searchSubpage=destinyitemmanager.com and click the trash can next to the version of DIM you want to clear. '''WARNING: If you didn't have DIM Sync enabled, you will lose all your data when you clear cache! Make sure you have a backup!'''

If you're still having problems after trying all these, contact us for help. A bug report with details is the most helpful.

Are perks not showing up?

During some deployments or after patches/releases, Bungie doesn't completely bring down the API, but do bring parts of it (weapon perks being a common one) offline for a time. This (and some other quirky behavior for a while post-deployment) is expected and will fix itself after some time.

Are you getting an "Aw, Snap" error?

These errors are shown when Chrome runs out of memory. We're working on making improvements to improve performance and cut down on the amount of memory that you need to run DIM, but we can unfortunately only do so much.

Are you looking for the app store/native version of DIM?

You can "install" DIM by clicking the menu button (the three horizontal stripes in the top left) and Install DIM may be an option, depending on your browser and OS. Check out our Desktop and Mobile Apps guide to learn more.

Did you "install" DIM, and found that the desktop icon has disappeared?

If you use Chrome and previously installed DIM through that and your shortcut disappeared, you can recreate the shortcut.

  • Open Chrome
  • Navigate to chrome://apps/
  • Right click on Destiny Item Manager
  • Click on Create Shortcuts...

Do some vendors seem to be missing?

Some vendors (Petra Venj) are linked to your currently-selected character's overall story progression, and some may not be available depending on where your character is in game.