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A3 HP OfficeJet 7510 inket printer won’t print #1240
Displays error message on startup:
For the last few days, the printer has been complaining that it’s too low on colour ink to print in colour, so I’d printed a few things in just Black & White instead (using the option presented at print time on the touchscreen).
This morning, after seeing @DoESsean tidy up the printer cartridges in the supply cupboard, I figured I’d swap out the empty cartridges.
After installing new Cyan and Magenta “CMYBabee” compatible cartridges (933XL), the printer seemed to get stuck in a software loop, complaining that the cartridges needed to be replaced. Tried turning the printer off, but after 10 minutes of the "Shutting down" animation, I figured something was properly messed up, so pulled the plug. On restarting, the printer showed the “There is a problem” error, above, and won’t let you do anything else.
I‘ve obviously tried turning it off and on, and while the printer does shut down and start up nice a quickly, it doesn’t get rid of the error.
Here’s HP’s page on the error, and suggested fixes:
Here’s a third party resource:
If we want to replace the set of ink cartridges, we’ll need to buy a new set. We only have 2 Black cartridges, and 1 Yellow cartridge in the cupboard.