• Contents
  • Reporting a problem
  • Debug Log Files
  • Plain Log File
  • Location of configuration files
  • I ran the program with "run as Administrator" and ...
  • Installation Issues
  • Installer and/or executables flagged as malicious/viruses
  • Update Error!
  • How do I rollback to a previous version?
  • Help, EDMC isn't properly installed, and I can't uninstall or upgrade it!
  • Update of application fails silently or with the installer crashing.
  • Missing VCRUNTIME140.DLL
  • EDMarketConnector needs permission to use shortcuts
  • Program won't start
  • Re-running application does nothing
  • Application won't run under Windows 7
  • Last logged "Locale LC_ALL: ..."
  • Logfile permission error
  • Problems with Frontier Authentication
  • It's asking for auth again after 25 days
  • App is stuck on 'Logging in...'
  • App repeatedly opens the Frontier authentication website
  • App does not open Frontier authentication website
  • Error: Invalid Credentials
  • Error: customer_id doesn't match!
  • Error: An error occured
  • 500 internal server error
  • Error: User not found
  • Error: Missing credentials
  • Frontier CAPI query failure: /profile (or /market, or /shipyard)
  • I sync Journals between two or more computers, and have to re-auth on each switch
  • Chrome complains after approving on Frontier's site
  • Third Party Site Plugins (EDSM, EDDB, Inara)
  • Credentials settings are greyed out
  • Ship name is greyed out and not clickable
  • Help - a plugin is spamming errors in the log
  • Inara isn't updating my commander data at all
  • Inara isn't taking note of my Thargoid kills
  • Firewall and Network Issues
  • Error: Can't connect to EDDN
  • Error: Can't connect to EDSM
  • Error: Can't connect to Inara
  • Error: Unable to get token
  • I'm using BitDefender and things don't work
  • Miscellaneous
  • Scaling does not work on linux
  • Program doesn't send data to EDSM and others at startup
  • Doesn't auto-update and/or persistently gives “Server is lagging” error
  • I forgot to run the app - is there a way to process the missing data?
  • Import failed: No ship loadout found
  • Very long "cooldown" period
  • Multi-Accounting
  • I run two instances of E:D simultaneously, but I can't run two instances of EDMC
  • Linux
  • Opening plugins location doesn't work under 'runas'
  • Error: Wrong Cmdr
  • Kill Switches
  • I see a popup when I start EDMC, or errors in the status line saying something was disabled