@@ -25,7 +25,7 @@ the Research Infrastructure Provider (RP) existing in its country. A RP is a
2525legal organisation, part of the EGI Resource Infrastructure, responsible for
2626managing and operating a number of operational services at national level,
2727supporting EGI RCs and user communities. Please have a look at the
28- [ Operations Start Guide] ( ../../operations-start-guide ) to get familiar with the
28+ [ Operations Start Guide] ( ../../operations-manuals/operations- start-guide/ ) to get familiar with the
2929terms mentioned above, and to have a complete picture of the several actors
3030participating in our landscape.
3131
@@ -44,21 +44,21 @@ Firstly, the RC will be asked to read, understand, and accept:
4444 fulfilled and enforced.
4545
4646Secondly, the RC should be registered in the EGI
47- [ Configuration Database] ( ../../../../ internal/configuration-database ) : the
47+ [ Configuration Database] ( ../../../internal/configuration-database ) : the
4848provided information, from the generic contacts and roles of people to the
4949service endpoints details, is needed to trigger the daily operations of other
5050services and activities provided by the EGI Infrastructure such as the
51- [ Monitoring] ( ../../../../ internal/monitoring ) of the resources, the
52- [ Accounting] ( ../../../../ internal/accounting ) , the
53- [ Support] ( ../../../../ internal/helpdesk ) , and the
54- [ Security] ( ../../../../ internal/security-coordination ) activities.
51+ [ Monitoring] ( ../../../internal/monitoring ) of the resources, the
52+ [ Accounting] ( ../../../internal/accounting ) , the
53+ [ Support] ( ../../../internal/helpdesk ) , and the
54+ [ Security] ( ../../../internal/security-coordination ) activities.
5555
5656![ Diagram of the RCs status flow] ( SiteStatusFlow.png )
5757
5858Once the entry in the Configuration Database is complete, the RP changes the RC
5959status from “Candidate” to “Uncertified”, and the certification procedure can
6060start: it comprises a
61- [ series of technical controls] ( ../../../ operations-manuals/howto04_site_certification_manual_tests )
61+ [ series of technical controls] ( ../../operations-manuals/howto04_site_certification_manual_tests/ )
6262to verify that the provided services work according to the expectations defined
6363in the RC OLA. Any identified issue is notified by the RP operators to the RC
6464and investigated until its solution.
@@ -80,7 +80,7 @@ in the management and oversight of the infrastructure.
8080As defined in the RC OLA, the RC will handle
8181[ incidents] ( https://confluence.egi.eu/display/EGIG/Incident ) and
8282[ service requests] ( https://confluence.egi.eu/display/EGIG/Service+request )
83- registered as tickets in the [ EGI Helpdesk] ( ./../. ./../../internal/helpdesk )
83+ registered as tickets in the [ EGI Helpdesk] ( ../../../internal/helpdesk )
8484service, with the expectation to acknowledge and process any notified issue,
8585within the agreed response time associated with the priority of the ticket.
8686
@@ -153,7 +153,7 @@ vulnerability. The status is closely monitored by the security team and
153153accessible to the affected RCs.
154154
155155Using this information correlated with the one from
156- [ Pakiti] ( ../../../../ internal/security-coordination/monitoring/pakiti ) , the
156+ [ Pakiti] ( ../../../internal/security-coordination/monitoring/pakiti ) , the
157157patch management service collecting information about the patches deployed at
158158the various High Throughput Compute RCs, the Incident Response Task Force (IRTF)
159159on duty Security Officer will open tickets against the impacted sites according
@@ -208,7 +208,7 @@ pay-for-use model.
208208
209209The result of the negotiation is a ‘Service Level Agreement’ (SLA), and several
210210‘Operation Level Agreements’ (OLA), one with each contributing provider. (See
211- [ https://documents.egi.eu/public/ListBy?topicid=65 ] (SLAs-OLAs examples ).)
211+ [ SLAs-OLAs examples ] ( https://documents.egi.eu/public/ListBy?topicid=65 ) .)
212212
213213SLAs and OLAs are typically signed for at least 1 year, and are automatically
214214renewed, as long as the provider(s) or the customer do not express a decision to
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