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Update links under users, providers and internal sections (#502)
* Fix links, run prettier Co-authored-by: Baptiste Grenier <baptiste.grenier@egi.eu>
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content/en/internal/_index.md

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## Request for information
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You can ask for more information about the internal EGI services
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[on our site](https://www.egi.eu/more-information).
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[on our site](https://www.egi.eu/contact-us).

content/en/internal/helpdesk/account-and-privileges/_index.md

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### Registration with the EGI AAI account
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Users who do not have a valid X509 certificate can access GGUS via
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[EGI Check-in](../../../users/check-in). For getting support privileges the user
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needs to be member of the
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[EGI Check-in](../../../users/aai/check-in). For getting support privileges the
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user needs to be member of the
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[ggus-supporters](https://aai.egi.eu/registry/co_petitions/start/coef:69) group
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in EGI Check-in. However the user should fill in the
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[registration form](https://ggus.eu/?mode=register_info) for creating an account

content/en/internal/monitoring/_index.md

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with minimal development or operational effort for setting up monitoring.
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{{% alert title="Note" color="info" %}} Documentation for Service Monitoring is
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available [on the ARGO site](https://argo.egi.eu/egi/documentation).
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available
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[on the ARGO site](https://argoeu.github.io/argo-monitoring/docs/intro/).
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{{% /alert %}}
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## Accessing the monitoring information

content/en/internal/monitoring/service-information/_index.md

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| Source code | https://github.com/ARGOeu |
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| Issue tracker for developers | https://github.com/ARGOeu |
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| License | Apache 2.0 |
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| Privacy Policy | https://argo.egi.eu/egi/policies |
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| Privacy Policy | https://argo.egi.eu/egi/Critical/policies |
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<!-- markdownlint-enable no-inline-html no-bare-urls -->

content/en/internal/operations-portal/service-information/_index.md

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| Source code | https://gitlab.in2p3.fr/opsportal/sf3 |
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| Issue tracker for developers | https://gitlab.in2p3.fr/opsportal/sf3/-/issues |
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| License | Apache 2 |
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| Privacy Policy | https://operations-portal.egi.eu/home/a/termsofuse |
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| Privacy Policy | https://operations-portal.egi.eu/home/a/aup |
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<!-- markdownlint-enable no-inline-html no-bare-urls -->

content/en/providers/joining/core-service/_index.md

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- Differently from services with a distributed nature such as HTC, Cloud, and
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Storage, they cannot be ordered through the Marketplace, but they become
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available as soon as a user joins the infrastructure (e.g., the access to the
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[EGI Helpdesk](../../../../internal/helpdesk) service).
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[EGI Helpdesk](../../../internal/helpdesk) service).
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## Selection of the providers and registration
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regular day-to-day operation of the service, such as:
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- registration in the
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[Configuration Database](../../../../internal/configuration-database) and
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[Configuration Database](../../../internal/configuration-database) and
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certification;
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- definition of the Support Unit in the
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[Helpdesk](../../../../internal/helpdesk) system to handle incidents and
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[Helpdesk](../../../internal/helpdesk) system to handle incidents and
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service requests;
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- enabling of the monitoring;
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- periodic performance reports as defined in the given OLA to verify that the

content/en/providers/joining/federated-resource-centre/_index.md

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legal organisation, part of the EGI Resource Infrastructure, responsible for
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managing and operating a number of operational services at national level,
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supporting EGI RCs and user communities. Please have a look at the
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[Operations Start Guide](../../operations-start-guide) to get familiar with the
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[Operations Start Guide](../../operations-manuals/operations-start-guide/) to get familiar with the
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terms mentioned above, and to have a complete picture of the several actors
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participating in our landscape.
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fulfilled and enforced.
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Secondly, the RC should be registered in the EGI
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[Configuration Database](../../../../internal/configuration-database): the
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[Configuration Database](../../../internal/configuration-database): the
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provided information, from the generic contacts and roles of people to the
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service endpoints details, is needed to trigger the daily operations of other
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services and activities provided by the EGI Infrastructure such as the
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[Monitoring](../../../../internal/monitoring) of the resources, the
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[Accounting](../../../../internal/accounting), the
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[Support](../../../../internal/helpdesk), and the
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[Security](../../../../internal/security-coordination) activities.
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[Monitoring](../../../internal/monitoring) of the resources, the
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[Accounting](../../../internal/accounting), the
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[Support](../../../internal/helpdesk), and the
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[Security](../../../internal/security-coordination) activities.
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![Diagram of the RCs status flow](SiteStatusFlow.png)
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Once the entry in the Configuration Database is complete, the RP changes the RC
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status from “Candidate” to “Uncertified”, and the certification procedure can
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start: it comprises a
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[series of technical controls](../../../operations-manuals/howto04_site_certification_manual_tests)
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[series of technical controls](../../operations-manuals/howto04_site_certification_manual_tests/)
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to verify that the provided services work according to the expectations defined
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in the RC OLA. Any identified issue is notified by the RP operators to the RC
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and investigated until its solution.
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As defined in the RC OLA, the RC will handle
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[incidents](https://confluence.egi.eu/display/EGIG/Incident) and
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[service requests](https://confluence.egi.eu/display/EGIG/Service+request)
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registered as tickets in the [EGI Helpdesk](./../../../../internal/helpdesk)
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registered as tickets in the [EGI Helpdesk](../../../internal/helpdesk)
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service, with the expectation to acknowledge and process any notified issue,
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within the agreed response time associated with the priority of the ticket.
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accessible to the affected RCs.
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Using this information correlated with the one from
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[Pakiti](../../../../internal/security-coordination/monitoring/pakiti), the
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[Pakiti](../../../internal/security-coordination/monitoring/pakiti), the
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patch management service collecting information about the patches deployed at
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the various High Throughput Compute RCs, the Incident Response Task Force (IRTF)
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on duty Security Officer will open tickets against the impacted sites according
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The result of the negotiation is a ‘Service Level Agreement’ (SLA), and several
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‘Operation Level Agreements’ (OLA), one with each contributing provider. (See
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[https://documents.egi.eu/public/ListBy?topicid=65](SLAs-OLAs examples).)
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[SLAs-OLAs examples](https://documents.egi.eu/public/ListBy?topicid=65).)
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SLAs and OLAs are typically signed for at least 1 year, and are automatically
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renewed, as long as the provider(s) or the customer do not express a decision to

content/en/providers/joining/new-provider/_index.md

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in the EGI Portfolio, you first have to become provider of a
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[federated resource centre](../federated-resource-centre). This first step
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typically requires you to become either an
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[EGI High Throughput Compute (HTC)](../../../high-throughput-compute) provider,
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[EGI High Throughput Compute (HTC)](../../high-throughput-compute) provider,
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by deploying Compute and Storage capabilities, or a Cloud service provider, by
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deploying OpenStack and federating it into the
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[EGI Cloud Compute](../../../cloud-compute) service.
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[EGI Cloud Compute](../../cloud-compute) service.
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Once such a foundational role is fulfilled you can configure/deploy the
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additional service within your resource centre.

content/en/providers/joining/technology-provider/_index.md

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reviewed and assessed.
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After the creation of the request in the
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[EGI Helpdesk](../../../../internal/helpdesk), with details about the
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[EGI Helpdesk](../../../internal/helpdesk), with details about the
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technology, the contacts, the expected customers, and the motivation, the
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integration steps cover the following areas (where possible, steps can be done
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in parallel):
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- Information System: evaluating if the new technology should publish
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information in the Information System according to the
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[GLUE Schema](http://www.ogf.org/documents/GFD.147.pdf).
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- [Monitoring](../../../../internal/monitoring): the new technology should allow
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- [Monitoring](../../../internal/monitoring): the new technology should allow
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external monitoring. If particular aspects of the technology need to be
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monitored, specific monitoring probes should be provided by the TPs and
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deployed on the EGI Monitoring service.
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- Support: the Support Unit where incidents and service requests will be
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addressed needs to be defined in the
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[EGI Helpdesk](../../../../internal/helpdesk), associated to the
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[EGI Helpdesk](../../../internal/helpdesk), associated to the
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[Quality of Support](https://confluence.egi.eu/display/EGISLM/Service+Level+Target+-+Quality+of+Support)
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defined in the UA.
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- [Accounting](../../../../internal/accounting): the need to gather usage data,
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- [Accounting](../../../internal/accounting): the need to gather usage data,
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which depends on the technology itself and on the infrastructure requirements
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and will be published in the
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[EGI Accounting Portal](https://accounting.egi.eu/).
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be provided and may be added to the [EGI Documentation](https://docs.egi.eu/).
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- Security: a security assessment of the software is required according to a
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number of guidelines defined by the
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[EGI Security team](../../../../internal/security-coordination).
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[EGI Security team](../../../internal/security-coordination).

content/en/users/_index.md

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[EGI services](https://www.egi.eu/services/), together with
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[tutorials](tutorials) about how to set up, use, and combine these services.
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{{% alert title="Note" color="info" %}} See the [Service Providers](../providers)
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section for details on how to integrate providers into the EGI Federation.
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{{% /alert %}}
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{{% alert title="Note" color="info" %}} See the
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[Service Providers](../providers) section for details on how to integrate
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providers into the EGI Federation. {{% /alert %}}
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## Request for information
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You can ask for more information about the public EGI services
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[on our site](https://www.egi.eu/more-information).
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[on our site](https://www.egi.eu/contact-us).

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