The License is currently undergoing continuous updates
1.1 The Epicweb AI-Assistant Service is available for free evaluation within the Optimizely UI.
1.2 When used in production, there may be a license message displayed, or usage may be limited.
1.3 Premium users receive priority access, email support, and additional configuration options.
1.4 Users must comply with laws, refrain from unauthorized use or redistribution, and not reverse engineer the Service.
1.5 The Provider retains ownership of the Service and may incorporate user feedback.
1.6 The agreement can be terminated by either party, and the Provider disclaims warranties and limits liability.
1.7 The agreement is governed by the laws of Sweden.
1.8 Any changes to the terms will be communicated, and users are considered independent contractors.
1.9 By using the Service, you agree to these terms.
2.1 Provider means Epicweb AB, a company registered in Sweden, organization number 556137-5618.
2.2 Customer or you means the individual or entity that accesses or uses the Service.
2.3 Service means the Epicweb AI-Assistant and associated components made available within the Optimizely UI.
2.4 AI Service means the third-party artificial intelligence service or services that power certain capabilities of the Service.
3.1 Evaluation Use
The Service is provided free of charge for evaluation purposes. During the evaluation period, you may access and use the Service to assess its suitability for your needs.
3.2 Production Use
If you choose to use the Service in a production environment without any license, a license message may be displayed by the Service. By continuing to use the Service in production, you agree to display the license message as required.
3.3 Premium Service
Premium users, as determined by the Provider, are granted additional privileges and benefits. These may include priority access, email support, and enhanced configuration options. The specific features and benefits will be outlined in the premium user agreement.
4.1 Compliance
You shall comply with all applicable laws, regulations, and third-party rights while using the Service.
4.2 No Reverse Engineering
You shall not reverse engineer, decompile, or disassemble the Service or attempt to derive its source code, except to the extent expressly permitted by applicable law.
4.3 Unauthorized Use
You shall not use the Service for any unlawful or unauthorized purpose, including but not limited to transmitting any material that may infringe upon intellectual property rights or violate any privacy rights.
4.4 No Redistribution
You shall not distribute, sublicense, or transfer the Service or any part thereof to any third party without the prior written consent of the Provider.
5.1 Definition
For the purposes of this agreement, “Intellectual Property Rights” or “IPR” means copyright, database rights, rights in unregistered trademarks, unregistered design rights, patents, utility models, registered trademarks, registered designs, and any other registered rights, in any part of the world and all related goodwill, applications for registration for any such rights as may exist anywhere in the world, and the right to make such applications.
5.2 Ownership
The Service, including any and all intellectual property rights, shall remain the exclusive property of the Provider. The Customer retains all exclusive right, title, and interest in and to all of its IPR, specifically including any and all data, information, content, and materials provided or entered by the Customer into the Service (collectively, the “Customer Data”). The Provider acknowledges and agrees that no transfer, assignment, license, or conveyance of any Customer IPR is made by virtue of the Customer accessing or utilizing the Service. The Provider is granted only a limited, non-exclusive right to use the Customer Data solely for the purpose of performing the Services as expressly defined in this agreement.
5.3 Feedback
If you provide any feedback, suggestions, or ideas regarding the Service, you grant the Provider a non-exclusive, perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Service or any other products or services.
6.1 Uptime Guarantee
The Provider guarantees an uptime of 99.5 percent for the Epicweb AI-Assistant Service.
7.1 Logging and Retention
Epicweb AI-Assistant does not process personal data and does not permanently store customer content. Logs, including prompts and responses, are stored solely for troubleshooting and service improvement purposes within Microsoft Azure Application Insights and are automatically deleted after three months.
7.2 Deletion on Termination
Upon any termination or expiration of this agreement, the Provider shall immediately cease all use of Customer Data and shall promptly delete all Customer Data and customer logs from its systems, including all backup, archived, and disaster recovery copies. Upon the Customer’s written request, the Provider shall provide the Customer with a written certification confirming that such deletion has been fully completed.
7.3 GDPR and Data Residency
All data processing is performed in compliance with the GDPR, with data residency within the EU unless the Customer explicitly selects another region. AI integrations operate under Zero Data Retention settings whenever supported by the respective provider. The Customer retains full ownership and control of its language models and data. Epicweb AB has no access to the Customer’s AI instances or data content.
7.4 Log Scope and Access
Logs are limited to technical events, timestamps, and pseudonymized identifiers necessary for operational troubleshooting. Access to logs is strictly permission-based and only available to authorized personnel.
7.5 Confidentiality
Each party shall keep all information received from the other strictly confidential and shall not disclose such information to any third party without the prior written consent of the disclosing party. No customer data or content processed through the Service is shared with any third party under any circumstances.
8.1 Termination by Customer
The Customer may terminate this agreement at any time by discontinuing the use of the Service or by giving one month prior written notice. Termination by the Customer does not entitle the Customer to any refund of fees already paid. The Service will remain available until the end of the current subscription period.
8.2 Termination by Provider
For Free Users, the Provider may terminate this agreement and suspend or terminate access to the Service at any time, with or without cause or notice. For Premium Users, the Provider may terminate this agreement and suspend or terminate access to the Service at any time, with cause and prior notice. In such case, the Provider may, at its sole discretion, offer a pro-rata refund for the remaining unused subscription period.
8.3 Renewal and Cancellation
This agreement renews annually unless terminated by either party at least one month prior to the renewal date.
9.1 AI Service Dependency
The Epicweb AI-Assistant Service within the Optimizely UI relies on an AI Service for certain functionality and performance. The quality, availability, and performance of the Service may be impacted by the performance and availability of the underlying AI Service.
9.2 Performance Limitations
There may be instances where the AI Service experiences downtime, latency, or other performance issues that could affect the functionality or responsiveness of the Epicweb AI-Assistant Service. While the Provider will make reasonable efforts to minimize any disruptions, the Provider cannot guarantee uninterrupted or error-free operation of the Service due to factors beyond its control.
9.3 No Liability for AI Service Performance
The Provider shall not be liable for any performance issues, interruptions, delays, or other problems arising from or related to the performance or availability of the AI Service. The Customer acknowledges that such issues are beyond the Provider’s control and agrees that the Provider shall not be responsible for any damages, losses, or liabilities incurred as a result.
10.1 THE SERVICE IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE PROVIDER DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.1 IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF THE PROVIDER SHALL NOT EXCEED THE AMOUNT PAID, IF ANY, BY THE CUSTOMER FOR THE SERVICE.
12.1 Entire Agreement
This agreement constitutes the entire agreement between the Customer and the Provider concerning the Service and supersedes all prior or contemporaneous communications and proposals, whether oral, written, or electronic.
12.2 Governing Law
This agreement is governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or relating to this agreement are subject to the exclusive jurisdiction of the courts located within Sweden.
12.3 Severability
If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
12.4 Waiver
The failure of either party to enforce any right or provision of this agreement is not a waiver of such right or provision.
12.5 Assignment
You may not assign or transfer any rights or obligations under this agreement without the prior written consent of the Provider. The Provider may not assign or transfer its rights and obligations under this agreement without the prior written consent of the Customer.
12.6 Modifications
The Provider reserves the right to modify or update these terms of use at any time. Any changes are effective upon posting the updated terms on the Provider’s website or notifying the Customer through other reasonable means. Continued use of the Service after the changes indicates acceptance of the modified terms.
12.7 Relationship of the Parties
Nothing in this agreement creates a partnership, joint venture, agency, or employment relationship between the Customer and the Provider. The Customer is an independent contractor and shall not represent itself as an agent or representative of the Provider.