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[$250] Unread DM from Managed Customer Not Surfacing in LHN (Only Visible via Search/Email Notification) #91320

@m-natarajan

Description

@m-natarajan

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Version Number:
Reproducible in staging?: Needs Reproduction (Reproduction blocked as this requires DM from managed customer)
Reproducible in production?: Needs Reproduction
If this was caught during regression testing, add the test name, ID and link from BrowserStack:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @VictoriaExpensify
Slack conversation (hyperlinked to channel name): #Expensify Bugs

Action Performed:

  1. Receive a DM from a managed customer
  2. Ensure the chat appears in the LHN
  3. Allow the customer to send a follow-up unread message
  4. Observe LHN behavior
  5. Check via email notification or search

Expected Result:

Any unread message should:
Cause the chat to surface/update in the LHN
Be clearly visible to the user without needing search or email
LHN ordering should reflect latest unread activity

Actual Result:

Initial message appears in LHN correctly
Subsequent unread replies:
Do not surface or move the chat in LHN
Chat only shows activity via:
Email notification
Search (chat appears bolded/unread)

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Select the officially supported platforms where the issue was reproduced:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari

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