From 1ca83ab245b334ff539dc70b1bf82ddd53807533 Mon Sep 17 00:00:00 2001 From: "Adam Grzybowski (via MelvinBot)" Date: Mon, 4 May 2026 13:29:41 +0000 Subject: [PATCH] Update help site docs for locked bank account Time-sensitive widget Add locked bank accounts to the Time-sensitive alerts list in the Home Overview article, and mention the Home Time-sensitive widget in the Unlock a Business Bank Account article. Co-authored-by: Adam Grzybowski --- .../new-expensify/getting-started/Expensify-Home-Overview.md | 1 + .../wallet-and-payments/Unlock-a-Business-Bank-Account.md | 2 ++ 2 files changed, 3 insertions(+) diff --git a/docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md b/docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md index 54933cbe6763..765bc664adb8 100644 --- a/docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md +++ b/docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md @@ -48,6 +48,7 @@ The **Time-sensitive alerts** section appears only when there is something that These alerts appear when: - A workflow is blocked, such as a broken bank or accounting connection due to expired or invalid credentials +- A bank account is locked, such as a business or personal bank account that has been locked due to a failed debit or bank-side restriction - There is potential risk, such as suspected Expensify Card fraud - An action must be taken within a short window, such as a limited-time offer or early adoption discount diff --git a/docs/articles/new-expensify/wallet-and-payments/Unlock-a-Business-Bank-Account.md b/docs/articles/new-expensify/wallet-and-payments/Unlock-a-Business-Bank-Account.md index d4a3013fd425..ca045032b0c0 100644 --- a/docs/articles/new-expensify/wallet-and-payments/Unlock-a-Business-Bank-Account.md +++ b/docs/articles/new-expensify/wallet-and-payments/Unlock-a-Business-Bank-Account.md @@ -24,6 +24,8 @@ When a bank account is locked, you’ll see a **Locked** badge on the account in - **Settings > Wallet** in the **Bank accounts** section - **Workspaces > [Workspace Name] > Workflows** in the **Payments** section +You’ll also see a Time-sensitive alert on **Home** with a **Fix** button that guides you through the unlock process. + --- ## How to unlock a business bank account