diff --git a/docs/_data/_routes.yml b/docs/_data/_routes.yml index 28dfbc88fb35..541cbbb0ede1 100644 --- a/docs/_data/_routes.yml +++ b/docs/_data/_routes.yml @@ -319,3 +319,8 @@ platforms: title: Event Management icon: /assets/images/envelope-receipt.svg description: "Learn how to create and manage Travel Events for group bookings." + + - href: travel-invoicing + title: Travel Invoicing + icon: /assets/images/subscription-annual.svg + description: "Centralize travel payments so employees can book trips without using personal cards or submitting reimbursements." diff --git a/docs/articles/travel/travel-invoicing/complete-a-hotel-stay-using-travel-invoicing.md b/docs/articles/travel/travel-invoicing/complete-a-hotel-stay-using-travel-invoicing.md new file mode 100644 index 000000000000..f19ef27e182d --- /dev/null +++ b/docs/articles/travel/travel-invoicing/complete-a-hotel-stay-using-travel-invoicing.md @@ -0,0 +1,92 @@ +--- +title: Complete a hotel stay using Travel Invoicing +description: Learn what happens after you book a hotel with Travel Invoicing and how to handle payment verification at check-in. +keywords: [expensify hotel booking payment, travel invoicing hotel check in, expensify travel hotel authorization, hotel cvv expensify] +internalScope: Audience is Workspace Members. Covers hotel booking verification and check-in flow when using Travel Invoicing. Does not cover booking travel or admin setup. +--- + +# Complete a hotel stay using Travel Invoicing + +When you book a hotel using Travel Invoicing, your company pays for the stay through a central account. + +Because hotels often require payment verification, Expensify works behind the scenes to confirm that the Travel Invoicing card is authorized for your booking. + +Depending on the hotel, you may need to take an extra step before or during check-in. + +--- + +## Who can complete a hotel stay using Travel Invoicing + +- Members who booked a hotel using Expensify Travel +- Members in a Workspace with Travel Invoicing enabled + +--- + +## What to expect after you book a hotel with Travel Invoicing + +After your booking: + +- Expensify contacts the hotel to confirm payment authorization +- The hotel may require a Credit Card Authorization (CCA) form +- Expensify prepares or verifies this on your behalf + +You’ll be contacted if any action is required from you. + +--- + +## How to complete your hotel check-in using Travel Invoicing + +### If your hotel accepts Travel Invoicing + +You may receive a completed authorization form from Expensify. + +At check-in: + +1. Provide the authorization form if requested by the hotel +2. Confirm your identity with the hotel staff +3. Complete check-in as normal + +In most cases, no payment is required from you. + +--- + +### If your hotel does not accept Travel Invoicing + +Some hotels do not accept virtual or centrally billed cards. + +If this happens, Expensify will contact you before your stay. + +You will need to: + +1. Use a personal card or company card at check-in +2. Follow your company’s process for reimbursement or expense submission + +--- + +## What happens after your hotel stay + +- If Travel Invoicing is accepted: + - The charge is billed to your company + +- If you used your own card: + - You may need to submit an expense based on your company’s policy + +--- + +# FAQ + +## Why does Expensify contact the hotel? + +Hotels often require manual confirmation that a card can be used by someone other than the cardholder. Expensify handles this process for you. + +## What is a Credit Card Authorization (CCA) form? + +A CCA form allows the hotel to charge a card that is not physically present at check-in. Expensify may provide this form to you if required. + +## Will I always need to do something at check-in? + +No. Many bookings are handled automatically. You’ll only be contacted if action is required. + +## Can I use Travel Invoicing for all hotels? + +Not always. Some hotels do not accept virtual or centrally billed cards, which may require you to use another payment method. diff --git a/docs/travel/hubs/travel-invoicing/index.html b/docs/travel/hubs/travel-invoicing/index.html new file mode 100644 index 000000000000..7c8c3d363d5e --- /dev/null +++ b/docs/travel/hubs/travel-invoicing/index.html @@ -0,0 +1,6 @@ +--- +layout: default +title: Travel +--- + +{% include hub.html %}