EE 6.4.5 Control Panel: Templates > (System Templates) Email > User – Forgotten password instructions. Inconsistent rendering of HTML emails

[creativearc-paul]

Description of the problem

a) I noticed while logging into the EE backend, and then trying a "Password: Remind me" (/cp/login/forgotten_password_form), I get the email delivered as raw HTML.

b) But when I issue a forgot password request on the website frontend, I get a properly formatted email

How To Reproduce
Steps to reproduce the behavior:

1. Observe email template content in: Templates > (System Templates) Email > User – Forgotten password instructions. If there's no HTML there, add some (particularly adventurous HTML with css classes)
2. Trigger a forgot password request from the EE control panel login page
3. Note the display (or lack thereof) of HTML
4. Now, visit a frontend forgot password form that uses ex:member:forgot_password_form
5. Note the display of HTML

Screenshots / Videos / Template Code

a) Email when triggered from EE login page:

b) Email when triggered from Frontend, using {exp:member:forgot_password_form...

Environment Details:

• EE 6.4.5

[alexhobday]

I am experiencing the same issue. Specifically the user notification template for email address changed. Some templates parse HTML, this one doesn't.